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Hotel Troy Nairobi

3.0 star property
Hotel with outdoor pool, near Nairobi National Park

Choose dates to view prices

Nestled near Nairobi National Park, Hotel Troy Nairobi offers a tranquil oasis with a playground for kids and cabanas by the outdoor pool. Enjoy in-room WiFi, dry cleaning services, and luggage storage.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Airport transfer
  • Pool
  • 24/7 front desk
  • Laundry facilities
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Children's pool
  • Room service
  • Conference center
  • Business center
  • 2 meeting rooms
  • Airport shuttle
  • Shopping center shuttle
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Children's pool
  • Playground on site
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Executive Suite, 1 King Bed, Garden View

Executive Suite, 1 King Bed, Garden View | In-room safe, blackout drapes, WiFi, bed sheets

Executive Suite, 1 King Bed, Garden View

Highlights

LCD TV
Blackout drapes/curtains
Fan
Private bathroom
Free bottled water
Electric kettle
Digital channels
Daily housekeeping
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout drapes, WiFi, bed sheets

Deluxe Room

Highlights

LCD TV
Blackout drapes/curtains
Fan
Private bathroom
Free bottled water
Electric kettle
Digital channels
Daily housekeeping
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room

In-room safe, blackout drapes, WiFi, bed sheets

Deluxe Twin Room

Highlights

LCD TV
Blackout drapes/curtains
Fan
Private bathroom
Free bottled water
Electric kettle
Digital channels
Daily housekeeping
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Double Room

In-room safe, blackout drapes, WiFi, bed sheets

Standard Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

LCD TV
Blackout drapes/curtains
Fan
Private bathroom
Free bottled water
Electric kettle
Digital channels
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

In-room safe, blackout drapes, WiFi, bed sheets

Standard Single Room

Highlights

LCD TV
Blackout drapes/curtains
Fan
Private bathroom
Free bottled water
Electric kettle
Digital channels
Daily housekeeping
  • Sleeps 1
  • 1 Queen Bed

View all photos for Family Cottage, 2 Bedrooms, Garden View

In-room safe, blackout drapes, WiFi, bed sheets

Family Cottage, 2 Bedrooms, Garden View

Highlights

Free cribs/infant beds
LCD TV
Blackout drapes/curtains
2 bedrooms
Fan
Private bathroom
Free bottled water
Electric kettle
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
73 Magadi Road, Nairobi, 00509

What's nearby

  • Nairobi National Park - 1 min walk - 0.1 km
  • Galleria Shopping Mall - 3 min drive - 2.2 km
  • Bomas of Kenya - 3 min drive - 2.6 km
  • Giraffe Centre - 6 min drive - 3.3 km
  • United Nations Office at Nairobi - 25 min drive - 19.7 km

Getting around

  • Nairobi (WIL-Wilson) - 18 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 23 min drive
  • Syokimau Station - 21 min drive
  • Nairobi Station - 22 min drive
  • Syokimau SGR Railway Station - 30 min drive
  • Airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • ‪Java House - ‬19 min walk
  • ‪Karen Hunters One Stop Centre - ‬5 min drive
  • ‪Balcony Lounge - ‬5 min walk
  • ‪Art Caffé - ‬19 min walk
  • ‪Pizza Inn - ‬2 min drive

About this property

Hotel Troy Nairobi

Hotel Troy Nairobi offers a fantastic location, putting you just steps from Nairobi National Park. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other features include a children's pool, a terrace, and a garden.

At a glance

DONE

Hotel size

    • 24 rooms
DONE

Arriving/Leaving

    • Check-in start time: 11:00 AM; Check-in end time: 11:30 PM
    • Minimum check-in age: 18
    • Check-out time is 10 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
DONE

Transfers

    • Airport shuttle*
DONE

Offsite

    • Shopping center shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • Room service (limited hours)

Traveling with children

  • Children's pool
  • Playground

What to do

  • Discount at nearby fitness center
  • Golfing nearby
  • Safari nearby

Working away

  • Business center
  • 2 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool

Room amenities

Be entertained

  • LCD television
  • Digital TV channels

Home comfort

  • Fan
  • Electric kettle
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Towels

Stay connected

  • WiFi (speed of 25+ Mbps)

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Shopping center shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8 AM to 6 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Cashless transactions are available.

Also known as

Hotel Troy
Hotel Troy Nairobi
Troy Hotel Nairobi
Troy Nairobi
Hotel Troy Nairobi Hotel
Hotel Troy Nairobi Nairobi
Hotel Troy Nairobi Hotel Nairobi

Frequently asked questions

Does Hotel Troy Nairobi offer free cancellation for a full refund?

Yes, Hotel Troy Nairobi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Troy Nairobi?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8 AM to 6 PM.

Are pets allowed at Hotel Troy Nairobi?

Sorry, pets aren't allowed.

Is airport shuttle service offered by Hotel Troy Nairobi?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Hotel Troy Nairobi?

Check-in start time: 11:00 AM; Check-in end time: 11:30 PM. Check-out time is 10 AM. Contactless check-out is available.

Is there an onsite casino at Hotel Troy Nairobi?

No, this hotel doesn't have a casino, but Lucky 8 Casino (12-min drive) is nearby.

What is there to do at Hotel Troy Nairobi and nearby?

Hotel Troy Nairobi has an outdoor pool and a picnic area, as well as a garden.

Are there restaurants at or near Hotel Troy Nairobi?

Yes, there's an onsite restaurant.

What's the area around Hotel Troy Nairobi like?

Hotel Troy Nairobi is a short 1-minute walk from Nairobi National Park and 20 minutes' walk from Galleria Shopping Mall.

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Hotel Troy Nairobi Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Popular mentions

Service staff
Room
Internet

Reviews

10/10 Exceptional

I traveled to Nairobi, where I was picked up by a staff from hotel. Stayed at the Troy hotel for two weeks. I had plenty of dishes to choose from. The staff checked on me to make sure I was comfortable. I was greeted going out and coming in. I was asked what would I like for breakfast the next morning. This experience was delightful being a single traveler. I recommend Troy hotel. It gave a family friendly atmosphere.
Karen, 12-night trip

10/10 Exceptional

Lovely staff and beautiful grounds. Highly recommended.
Megan, 1-night trip

10/10 Exceptional

Friendly hotel nr Galleria Shopping Centre & Karen

Very friendly and helpful staff. Great breakfast. Good wifi. Very comfortable rooms. The hotel would have received a 5 for rooms too, except at the shower's water pressure was very low.

2/10 Poor

The receptionist, Lucy, overcharged us for the stay. Make sure you check your receipts before payments. Rooms are badly neglected, especially plumbing, with smelly toilets and blocked bathrooms. The garden and some staff were nice. If you are coming for a holiday I wouldn't recommend it. Not worth the price compared to the quality.
selly, 2-night trip

4/10 Fair

It seemed like this place just opened and was not ready for guests, but they did not have power when I arrived, which was a big let down after traveling from the US for over a day. They also didn't have internet for a while, until they got power back and after I asked. Not a bad place, maybe it'll get better with time. The food and service was good!
2-night trip

6/10 Good

The cottage room was nice and pretty, with a little common area with couches and a kitchenette. The double room on the other side, not so much. Very hard to sleep because of the dogs barking or wimping most of the night and very basic room. The place is sadly run down, garden might have been beautiful in the past but could use some maintenance and the dining room is cold and unfriendly. Food was not the best we had. Still a good option if you just want a room to sleep and don’t want to spend too much. This is also conveniently located next to the elephant orphanage, the giraffe center and Nairobi National Park.
Virginie, 1-night trip

2/10 Poor

I was not going to write this since mistakes happen, but it kept getting worse. Our arrival(late night) was in a dusty room with an overflowing toilet. We were given another room, in which the shower was not working properly. Overal, maintenance of the rooms are neglected and we stopped talking to them about it. Breakast took almost 1hr and ordering dinner close to 2 hrs. The pool was never cleaned. Lastly, the receptionist, Lucy, decided to overcharge our stay by a lot of money. Had we not counterchecked receipts ourselves, she would have gotten away with it. The management was kind enough to refund us for one day, but I must express how disappointing our stay was, considering we spent so much at this premise. Pros: spacious garden, tasty dinner and other good staff.
selly, 8-night trip

4/10 Fair

We were so disappointed in the Hotel Troy, we left after one night. Many things were broken in my room, there were ants crawling all over the floor. The staff were very pleasant but way too few, so service was quite poor. Tea at breakfast the next morning took one hour to receive. I tried numerous times through emails and phone calls to speak with hotel management but still have not heard back from anyone regarding my concerns. I hope they'll do better! It's a pretty property.
Rebecca, 3-night trip

6/10 Good

Just an average hotel

The checkin process was disappointing as they couldn’t find my reservation for a while. Internet is very spotty. Staff are friendly but everything else was mediocre.
Helen, 1-night trip

10/10 Exceptional

Great for tucked away relaxing stay

This came recommended to me by a new acquaintance. Highly recommend for an out of the way, tucked in a wooded area to truly relax away from the city center. Near the national park, BOMAS, and regional Wilson Airport. Great service. Internet is intermittent, but manageable within the main reception/restaurant area and rooms above. Very clean!
Monique, 1-night trip

8/10 Very good

Great service at Troy hotel

The stay was great and the staff were very friendly. We had a nice relaxing day round the pool. The cottage was spacious and the setting was beautiful in the shade of the trees
Maria, 1-night trip

8/10 Very good

The hotel was good.
1-night trip

2/10 Poor

It is like a disco, loud noise day and night. I chose the hotel because it is secluded and promised to be quiet, but the opposite is true.
1-night trip

10/10 Exceptional

Homely stay

Homely as usual. A few good changes all around. Food was fantastic. Staff were very friendly.
Khipani, 1-night trip

10/10 Exceptional

Sehr nette Leute und ein gute Lage zum Erkunden der Stadt und der Sehenswürdigkeiten.
5-night trip

8/10 Very good

Good location, helpful staff

Hotel Troy is in a convenient location near Galleria Mall and Nairobi National Park. The staff is very welcoming and helpful, although their service in the restaurant was very slow and inattentive. Rooms were clean and comfortable and it was clear that they aim to please their customers. We enjoyed our stay and if in the area will definitely stay again.
susan diane, 1-night trip

10/10 Exceptional

Die Freundlichkeit und Hilfsbereitschaft aller Mitarbeiter des Hotels war ungewöhnlich und hat diesen Kurzurlaub bereichert. Das reichhaltige Frühstück mit Omelette nach Wahl, knusprigen Baconstücken, frischem Gemüse und reichhaltigem Buffet machte ein Mittagessen überflüssig. Die Zimmer im Cottage sind groß, sauber und haben eine Küchenzeile mit Kühlschrank, Microwelle, Wasserkocher usw. Tägliche Reinigung mit frischen Handtüchern. Wunderbarer Park. Sehr ruhige Lage. Warmwasserversorgung durch Solar. Kleiner Pool mit gut bestückter Bar. Unser Chauffeur Jackson war stets ansprechbar und hat uns gut beraten und nicht nur die Touristenziele gezeigt. Das einzige Negative war die immer noch katastrophale Zufahrt mit tiefen Schlaglöchern, die schön längst hätten repariert sein sollen
Peter, 7-night trip

6/10 Good

Trevligt familjehotell

Trevligt hotell, men slitet och lite otillgängligt att komma fram till (extremt dålig väg fram till hotellet). Mysiga bungalows men dåligt med ytor att lägga saker på.
Fredrik, 3-night trip

10/10 Exceptional

Supert hotell til jobb og ferie

Et utmerket hotell med veldig hyggelig personale. Hotellet ligger supert til om du skal besøke Nairobi nasjonalpark og andre severdigheter men en kan fort begynne å tenke litt om du kommer til hotellet etter mørkets frembrudd da det ligger noen hundre meter fra hovedveien på en skikkelig skogsvei. Hotellet er noe slitt. Det er god mat og et fint bassengområde. Vi kommer definitivt tilbake hit neste gang vi skal til Nairobi.
Thomas, 5-night trip

8/10 Very good

It’s very lush and pretty. The food was excellent.
Josette, 1-night trip

4/10 Fair

it is in a quiet and serene location away from chaos and noises of Nairobi conducive especially if you want to recharge
1-night trip

10/10 Exceptional

Amazing staff, hope to return!
Brian, 2-night trip

10/10 Exceptional

The staff in the hotel is amazing and so kind. Location is good, close to the beach, but also supermarkets. Would come back for sure.
2-night trip

8/10 Very good

Super service og kjempehyggelig betjening

Hyggelig lite hotell, med en fantastisk flott service. Du blir virkelig tatt vare på. Anbefales
Glenn, 7-night trip

10/10 Exceptional

Gorgeous hotel for the price and the area. Staff was super friendly. We had to book another night earlier in our trip as well and the staff was very accommodating. Meals were good and food prices were very reasonable.
Bruce, 1-night trip