In the heart of Puno's city center, Casona Plaza Hotel Puno warmly welcomes you with a free breakfast buffet and relaxing fireplace in the lobby. Enjoy on-site dining at LOS FAROLES or grab a drink at the bar while staying connected with free in-room WiFi.
Juliaca (JUL-Inca Manco Capac Intl.) - 69 min drive
Puno Station - 9 min walk
Paucarcolla Station - 30 min drive
Free train station pick-up
Airport shuttle (surcharge)
Free cruise terminal shuttle
Restaurants
Mojsa - 1 min walk
Ricos Pan - 1 min walk
Rupha Cafe - 1 min walk
Hotel Balsa Inn - 3 min walk
La choza de Oscar - 4 min walk
About this property
Casona Plaza Hotel Puno
Casona Plaza Hotel Puno puts you just a 5-minute drive from Lake Titicaca. For a bite to eat, guests can check out LOS FAROLES, which serves breakfast, lunch, and dinner. Other highlights at this Art Deco hotel include a bar/lounge and a snack bar/deli.
At a glance
DONE
Hotel size
60 rooms
Arranged over 5 floors
DONE
Arriving/Leaving
Check-in start time: noon; Check-in end time: 1:00 PM
Minimum check-in age: 18
Check-out time is 11 AM
DONE
Special check-in instructions
This property offers transfers from the cruise terminal, airport, and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Children (9 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE
Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
LOCAL_PARKING
Parking
Offsite parking within 1640 ft (PEN 12 per night), from 6:00 AM to 9:00 PM; reservations required
Street parking available
DONE
Transfers
Airport shuttle (available 24 hours)*
Free train station pick-up*
Free cruise terminal shuttle*
DONE
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Free buffet breakfast
Restaurant
Bar/lounge
Coffee/tea in a common area
24-hour room service
Snack bar/deli
Traveling with children
Children stay free (see details)
What to do
Sailing nearby
Working away
24-hour business center
Meeting room
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Facilities
1 building/tower
Built in 2006
Safe-deposit box at front desk
Fireplace in lobby
Television in common areas
Banquet hall
Art Deco architecture
Accessibility
Elevator
Elevator door width (inches): 39
Room amenities
Be entertained
21-inch TV
Cable TV channels
First-run movies
Sleep well
Pillow menu
Down comforter
Turndown service
Premium bedding
Pillowtop mattress
Rollaway/extra bed (surcharge)
What to enjoy
In-room massage
Individually decorated
Freshen up
Private bathroom
Deep soaking bathtub
Shower/tub combination
Rainfall showerhead
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Free local calls
More
Daily housekeeping
In-room safe
Access via exterior corridors
Special features
Dining
LOS FAROLES - This fine-dining restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.
Optional extras
Airport shuttle service is offered for an extra charge of PEN 210 per vehicle (roundtrip)
Children & extra beds
Rollaway beds are available for PEN 20.0 per day
Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
Parking
Parking is available nearby and costs PEN 12 per night (1640 ft away; open 6:00 AM to 9:00 PM)
Policies
Only registered guests are allowed in the guestrooms.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
Property Registration Number 20406473091
Also known as
Casona Plaza
Casona Plaza Hotel
Casona Plaza Hotel Puno
Casona Plaza Puno
Hotel Casona Plaza
Casona Plaza Hotel Puno
Casona Plaza Hotel
Casona Plaza Puno
Hotel Casona Plaza Puno
Puno Casona Plaza Hotel
Hotel Casona Plaza
Casona Plaza
Casona Plaza Hotel Puno Puno
Casona Plaza Hotel Puno Hotel
Casona Plaza Hotel Puno Hotel Puno
Frequently asked questions
Does Casona Plaza Hotel Puno offer free cancellation for a full refund?
Yes, Casona Plaza Hotel Puno does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Casona Plaza Hotel Puno?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Casona Plaza Hotel Puno?
No, unfortunately, but there's street parking available.
Is airport shuttle service offered by Casona Plaza Hotel Puno?
Yes, an airport shuttle is available. The charge is PEN 210 per vehicle roundtrip.
What are the check-in and check-out times at Casona Plaza Hotel Puno?
Check-in start time: noon; Check-in end time: 1:00 PM. Check-out time is 11 AM.
What is there to do at Casona Plaza Hotel Puno and nearby?
Have fun during the warmer months with activities nearby such as sailing.
Are there restaurants at or near Casona Plaza Hotel Puno?
Yes, there's an onsite restaurant, LOS FAROLES.
Does Casona Plaza Hotel Puno have rooms with private hot tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Casona Plaza Hotel Puno like?
Casona Plaza Hotel Puno is in the heart of Puno, a short 9-minute walk from Puno Station and 2 minutes' walk from Puno Cathedral.
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Reviews
Casona Plaza Hotel Puno Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6
Cleanliness
8.0
Location
8.6
Staff & service
8.0
Property conditions & facilities
Guest review summary
What guests liked
The property offers a great breakfast buffet and delicious breakfast options. (4 reviews)
From real guest reviews summarized by AI.
Reviews
Verified
10/10 Exceptional
Nov 18, 2024
Good location and staff were very kind. Rooms are really big.
Katty
Katty, 1-night trip
Verified
8/10 Very good
Jul 12, 2024
Great location and helpful staff; it's just a little dated.
Liza
Liza, 1-night trip
Verified
10/10 Exceptional
Jun 4, 2024
Great value for the price
The room was very nice with clean bedding and bathroom. The hot water and shower pressure were decent. There is a heater in the room and extra comforters/ blankets in case it is a little colder. Staff are super friendly and helpful staff. Would definitely stay here again.
Sosana
Sosana, 1-night trip
Verified
10/10 Exceptional
May 26, 2025
Comfy beds and good restaurant with room service available. No free water or tea apart from at breakfast but they did pack us a breakfast box when we had an early start.
JULIET
JULIET, 2-night trip
Verified
8/10 Very good
Jul 11, 2024
Good base for Puno
My room was clean and the bedding etc in good condition. A radiator and spare blankets came in handy during the cold nights/mornings.
The location, a couple of blocks from the main square, was excellent.
Staff were all helpful and friendly.
The breakfast was slightly limited for the size of the hotel. Fresh eggs, omelettes etc were available (and tasty) from the eggman, but if you were in a line behind a tour group, it night require patience as this was the only way to get cooked eggs.
Given the nature of Puno and tourists' depatures for tours or buses at all hours, i found my sleep disturbed by the clatter of suutcases / chatter of guests on more than one occasion. I would recommend that at the next investment cycle, the hotel look into soundproofing / acoustics
carsten m
carsten m, 1-night trip
Verified
8/10 Very good
Dec 13, 2023
This is a very nice hotel with a friendly staff but unfortunately it has horrible Internet. If you are a tourist staying one night, it is a fine place. We were there for business and it has a lot of policies that are unfriendly to business travelrrs in addition to the Internet, which is often unusable. And instead of a managed WiFi they have five routers and you just have to find one that works
We booked a larger room so we could have some private meetings only to find out that no guests are allowed in the room, which was never disclosed at booking. They did offer to let us meet in the common space but it was not as private. The breakfast is really nice and the rooms are spacious and modern.
Steve
Steve, 5-night trip
Verified
6/10 Good
Feb 9, 2025
Fine for centre.
Contrary to other recent reviews our stay was fine. It has an excellent location around the corner from the cathedral. We booked a suite, no smell, clean and a comfortable bed. It had a wall fan heater. It was so large we had no need for the sitting room (which had a light well). The bedroom had seating and windows onto the street (which is not noisy). Good breakfast with eggs to order. Also laundry by the kg. We did pass some rooms where their windows utilize the interior light wells but I suspect that's reflected in the pricing.
However, despite messaging requesting a taxi pick -up it was not actioned. The train station is 8 mins away but some pavements are not luggage friendly. It's better to overshoot Arequipa take the pedestrinised section linking Pino with the Cathedral, overshoot the hotel turn left and left and it's across the road.
shabir
shabir, 4-night trip
Verified
10/10 Exceptional
Jun 8, 2024
Very nice hotel.
Caleb
Caleb, 1-night trip
Verified
10/10 Exceptional
Oct 20, 2023
Highly recommend this hotel. The staff is extremely nice - they helped us out with with our reservation issue. Delicious breakfast, clean rooms. Perfect location.
Patrycja
Patrycja, 1-night trip
Verified
10/10 Exceptional
Jul 26, 2023
I was surprised how nice this place is , been a budget hotel. It is less than two minutes walk to main square. Front desk crew is so charming and helpful. Place offers a great breakfast buffet .
Rodrigo
Rodrigo, 1-night trip
Verified
6/10 Good
Jul 5, 2024
Cold rooms during winter
Cold rooms during winter, it took forever to heat up the room. The bathroom is cold too. Not really convenient place to stay.
Verified traveler
2-night trip
Verified
10/10 Exceptional
May 4, 2024
Hôtel tres bien pour 1 ou 2 nuits
Lit confortable
Petit déjeuner copieux sous buffet
Hôtel bien situe au centre
YANNICK
YANNICK, 1-night trip
Verified
10/10 Exceptional
Mar 25, 2024
Todo me agradó
Maria
Maria, 1-night trip
Verified
10/10 Exceptional
Feb 11, 2024
La adecuada ubicación del hotel.
Zoila
Zoila, 4-night trip
Verified
10/10 Exceptional
Jul 16, 2023
Ótima localização, quarto confortável, café da manhã bom e atendimento excelente.
Robson
Robson, 2-night trip
Verified
10/10 Exceptional
Sep 23, 2019
Great location, beautifully decorated and even has an elevator. The room was very spacious for a triple room. The front desk staff was accommodating and very helpful.
Cynthia
Cynthia, 1-night trip
Verified
10/10 Exceptional
Aug 9, 2019
Bel hôtel
Grande chambre pres de la place principale
Gilles
Gilles, 1-night trip
Verified
8/10 Very good
Jul 18, 2019
I felt that the room was too dark aside from that I must say that they provide excellrnt service. I had altitude sickness and they call a doctor who came to my room. Their prices were very reasonable when it comes to the refreshments in the in room refrigerator.
Verified traveler
2-night trip
Verified
10/10 Exceptional
Mar 23, 2019
Casino Plaza...not a shopping centre, but a nice H
A great location, just off the Plaza de Armas.
A beautifully presented Hotel.
Clean, comfortable and friendly staff.
Spacious common areas, with a variety of seating.
A reasonably priced restaurant, with nicely prepared food.
The room was clean, comfortable bedding...with a functional private bathroom.
We can recommend this Hotel, which is close to all amenities.
jim
jim, 1-night trip
Verified
6/10 Good
Oct 19, 2018
The location was good. The breakfast was adequate. We were also able to get our laundry done for a fair price. The room was nice. The only issues were that the room refrigerator did not work. The room internet was not working for all three days we were there. We had to go to the lobby for internet.
Heidi
Heidi, 3-night trip
Verified
6/10 Good
Jul 26, 2018
Mitten im Zentrum
Mitten in der Nacht angekommen. Unkomplizierter Empfang. Altehrwürdige Zimmer. Frühstück in der Sonne im Arkadengang im 1. Stock mit Blick auf die Plaza und Kathedrale. Heizung im Zimmer (im Winter) war nicht vorhanden und nicht nötig. Einfach, preiswert und emphehlenswert.
Leopold
Leopold, 3-night trip
Verified
8/10 Very good
May 16, 2018
Close to one of the main city squares
Verified traveler
1-night trip
Verified
8/10 Very good
Apr 14, 2018
Good hotel in ideal location
My friend and I have been traveling in Peru and have lucked out in all the hotels we've stayed in thus far. We booked through Expedia and when we got off the bus, they said they didn't have a room for us...but when I arrived with our confirmation in hand, they got things going. The staff were friendly, informative and helpful. The beds were comfortable, though a bit dark in terms of lighting. This hotel was in a great location right near everything in Puno and we were happy we stayed there...and would definitely come again!
Lauren
Lauren, 1-night trip
Verified
10/10 Exceptional
Apr 14, 2018
Good Hotel, Good Location and Great Calue
Nice, clean, centrally located hotel in Puno with a very helpful staff. Betsy at the front desk was extremely professional and helpful. Rooms are in good condition and comfortable. Highly recommended for the discerning value travelers.
Zappito
Zappito, 2-night trip
Verified
8/10 Very good
Mar 2, 2018
Dear Plaza, good for sightseeing, shopping and eating
breakfast is good
room equipment is too simple
hotel help call taxi for us in the early morning