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Hotel Firefly

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Hotel Firefly offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. Guests can go for a swim in the indoor pool, then visit the spa to be pampered with massages. A bar/lounge, a health club, and a fitness center are other highlights at this luxurious hotel.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Full-service spa
  • Indoor pool
  • Ski storage
  • Ski passes
  • Health club
  • Sauna
  • Steam room
  • Hot tub
  • Bar/lounge
  • Terrace
  • Garden

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Kitchen
  • Cable/satellite TV service
  • Garden
  • Terrace

Why we love this property

Breakfast and bar options
This hotel offers a delightful free cooked-to-order breakfast to start the day. A welcoming bar provides the perfect spot to unwind later.
Mountain explorer paradise
Nestled in the mountains, this hotel features climbing, biking, and hiking trails for thrill-seekers. A terrace awaits for relaxation after adventures.
Luxurious poolside
Pampered pool days await at this luxury hotel. Take a refreshing dip in the indoor pool, unwind in the hot tub, and stretch out on plush loungers.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Junior Suite

10.0 out of 10
Exceptional
(7 reviews)
  • Valley view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite

Deluxe Suite | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Deluxe Suite

10.0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Maxi Suite Deluxe

Maxi Suite Deluxe | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Maxi Suite Deluxe

  • Garden view
  • 130 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free WiFi

View all photos for Chalet Suite

Chalet Suite | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Chalet Suite

  • Mountain view
  • 150 sq m
  • 4 bedrooms
  • Sleeps 8
  • 4 King Beds
  • Free WiFi

View all photos for Maxi Suite Panorama

Maxi Suite Panorama | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Maxi Suite Panorama

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 130 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free WiFi

View all photos for Skylight Loft

Skylight Loft | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Skylight Loft

  • Mountain view
  • 250 sq m
  • 5 bedrooms
  • Sleeps 12
  • 6 King Beds
  • Free WiFi

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Zermatt
  • Pool
  • Free breakfast
  • Spa
  • Free WiFi
9.8 out of 10, Exceptional, 318 reviews
The price is $338
$361 total
includes taxes & fees
Jun 14 - Jun 15
Hotel Garni Matterhorn Focus AG
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About the neighborhood

Map
Schluhmattstrasse 55, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 1 min walk - 0.0 km
  • Furi - Riffelberg - 1 min walk - 0.0 km
  • Furi Ski Area - 1 min walk - 0.0 km
  • St. Mauritius Church - 3 min walk - 0.3 km

Getting around

  • Sion (SIR) - 24.1 miles/38.8 km
  • Geneva International Airport (GVA) - 79.8 miles/128.4 km
  • Zermatt Gornergratbahn Station - 12 min walk
  • Zermatt Station - 13 min walk
  • Zermatt (QZB-Zermatt Train Station) - 13 min walk

Restaurants

  • ‪Hotel Post Zermatt - ‬9 min walk
  • ‪Brown Cow Pub - ‬9 min walk
  • ‪Whymper-Stube - ‬7 min walk
  • ‪Restaurant du Pont - ‬6 min walk
  • ‪Old Zermatt - ‬4 min walk

About this property

Hotel Firefly

  • Hotel Firefly offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. Guests can go for a swim in the indoor pool, then visit the spa to be pampered with massages. A bar/lounge, a health club, and a fitness center are other highlights at this luxurious hotel.

At a glance

DONE

Hotel size

    • 16 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: 10 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • The front desk is open daily from 7 AM - 10 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Zermatt is in a car-free zone and can be reached only by train.
    • Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs only)*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7 AM–noon
  • Bar/lounge

Traveling with children

  • Children stay free (see details)

What to do

  • Ski passes
  • Mountain biking
  • Rock climbing
  • Rope course
  • Pool table
  • Foosball
  • Hiking/biking trails nearby
  • Ski lessons nearby
  • Snowboarding nearby
  • Fishing nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 2008
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Health club
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Video-game console
  • DVD player
  • Flat-screen television
  • Digital TV channels
  • Netflix
  • Streaming services
  • Video games

Home comfort

  • Heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Children's slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Alarm clock
  • Tempur-Pedic mattress
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio
  • Individually furnished and decorated
  • Heated floors

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Kitchen
  • Stovetop
  • Oven
  • Toaster
  • Free bottled water
  • Cookware, dishes, and utensils
  • Dishwasher
  • Paper towels

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 30.00 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Children under 16 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Also known as

Firefly Hotel

Firefly Hotel Zermatt

Firefly Zermatt

Hotel Firefly Zermatt

Hotel Firefly Hotel

Hotel Firefly Zermatt

Hotel Firefly Hotel Zermatt

Frequently asked questions

Is there a pool at Hotel Firefly?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 9:00 PM.

Are pets allowed at Hotel Firefly?

Yes, dogs are welcome. There's a charge of CHF 30.00 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Hotel Firefly?

Sorry, there's no onsite parking at Hotel Firefly.

What are the check-in and check-out times at Hotel Firefly?

Check-in start time: 4:00 PM; Check-in end time: 10 PM. Check-out time is 11 AM.

What is there to do at Hotel Firefly and nearby?

Have fun with onsite activities like mountain biking, rock climbing, and hiking. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hotel Firefly also has an indoor pool, a sauna, and a steam room, as well as an arcade and a garden.

Does Hotel Firefly have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes an espresso maker, a coffee maker, and a toaster.

Does Hotel Firefly have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Hotel Firefly like?

Hotel Firefly is a short 5-minute walk from Zermatt-Furi Gondola and 10 minutes' walk from Zermatt–Sunnegga Funicular.

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Reviews

Hotel Firefly Reviews

9.8

Exceptional

9.8

Cleanliness

9.8

Location

9.8

Staff & service

10

Property conditions & facilities

Guest review summary

What guests liked

  • The spa area was very good, clean, and had all the necessary facilities for a relaxing experience. (8 reviews)
  • Abundant breakfast options were available and could be selected the day before and enjoyed in the room. (6 reviews)
  • The pool and hot tub were luxurious and relaxing, offering a wonderful experience. (4 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Breakfast
Bar
Spa
Room
Elevator
Location
Gyms (public)
Restaurant
Family friendly

Reviews

Verified

10/10 Exceptional

Very nice breakfast, room is cosy and clean. Staff is friendly and helpful.
Tat Lee, 2-night trip
Verified

10/10 Exceptional

Lovely hotel and staff was super helpful!
Deirdre, 2-night trip
Verified

10/10 Exceptional

Great Place in Zermatt!

Firefly is a wonderful place in a great location with outstanding service. Our family of 5 really enjoyed the extra space versus traditional hotel rooms. The common spaces were fun and inventive, the finishes high end, the breakfast convenient and delicious. Thank you for a great stay.
Justin, 2-night trip
Verified

10/10 Exceptional

Great location. Staff made the difference. Great attention to details. We will return.
Paul, 2-night trip
Verified

10/10 Exceptional

Absolutely loved The Firefly. Staff was very kind and super helpful. The Spa was very clean and had all the good stuff🤗. Great views from our beautiful room and it was quiet. Easy walk to the shops and restaurant and short walk to the glacier express gondola. I can’t say enough about The Firefly. Definitely going back!
Robert, 4-night trip
Verified

10/10 Exceptional

Amazing hotel!

Absolutely gorgeous hotel - we rented the suite that has three bedrooms and it was so perfect and well stocked for our group. We had a cozy living room with a fireplace so we could all hang out after a long day of exploring. The views were excellent, great location & walkable to everything. It was very hot in the bedrooms - doesn’t seem like the AC really worked (in any of the places we stayed in Switzerland) so maybe adding fans in the room would be helpful. Had some laundry done and it was outrageously expensive. The other thing only thing I didn’t love was the clear glass shower stall, which offers Little privacy, but besides that it was close to perfect. Bar, hot tub, pool etc all beautiful. Would 10000% recommend and would stay again!
Ashleigh, 3-night trip
Verified

10/10 Exceptional

Hotel Firefly was one of the most perfect hotels my wife and I have ever stayed in, truly! Upon arrival the front desk walked us around the property showing us the complimentary spa area which we used each day to warm up in the evenings. Our bags were in our room when we arrived and the room even had a small kitchen so we could make a couple meals which was nice since we were almost two weeks into our vacation upon arrival. The breakfast being served in your room was amazing as well to let you feel like you were home. The location is fantastic and the room was clean and well prepared. Will never stay anywhere else in Zermatt when we return!
Jarrod, 3-night trip
Verified

10/10 Exceptional

Everything was superb from the room, staff, facilities and ambience of the hotel.
Matthew, 3-night trip
Verified

10/10 Exceptional

Amazing stay!!
Kristin, 3-night trip
Verified

8/10 Very good

This place was
Christopher, 2-night trip
Verified

10/10 Exceptional

Amazing! Will definitely stay here again!
Diane, 2-night trip
Verified

10/10 Exceptional

Excellent hotel and best experience

One of the best hotels and amazing experience. Highly recommend this hotel and if you visit Zermatt this is a must.
Joseph, 2-night trip
Verified

10/10 Exceptional

Everything was amazing, hospitality, location, rooms & amenities! Felt like home!
Paola, 1-night trip
Verified

10/10 Exceptional

Amazing hotel. Beautiful rooms great amenities and really excellent staff. Highly recommend.
Alexandre, 2-night trip
Verified

10/10 Exceptional

Beautiful modern authentic architecture combined with outstanding hospitality and service. A true gem in Zermatt.
4-night trip
Verified

10/10 Exceptional

One of my favorite hotels I stayed at in Switzerland. Hotel is very unique and the staff show great attention towards guest. Awesome pool and hot tub. The hotel has a cozy bar with a variety of drinks and a massive amount of different Gins. Will definitely stay at this location again.
Verified

10/10 Exceptional

Perhaps the most welcoming experience that we have had. Staff is extremely friendly and helpful. Location is very good, walking distance to lifts and to a broad range of restaurants. The pool and jacuzzi have a unique vibe. Highly recommended as a top choice in Zermatt.
Francisco, 6-night trip
Verified

10/10 Exceptional

Perfect stay! Hotel is extremely clean and thoughtful. Spa and pool are luxurious and relaxing! Warming room, aroma therapy steam room, beautiful pool, nice! High end furnishing and bedding. Close distance to lift and views of Matterhorn right outside the door. Bar looks amazing. Our family very much enjoyed our stay.
nini, 3-night trip
Verified

10/10 Exceptional

Can’t wait to return.

Hotel Firefly was the highlight of our trip. Amazing apartment, beautiful views. A short but nice walk into central Zermatt. We loved it! Thank you.
Mrs C D, 3-night trip
Verified

10/10 Exceptional

Just Amazing!
James, 3-night trip
Verified

10/10 Exceptional

The property is spectacular and one of the best in Zermatt. Facilities are excellent with a great indoor pool and outdoor jacuzzi. The gym is great. It was an excellent bar which is super popular. Most of all, the service is world class. Staff is amazing. Room were very spacious.
Fahim, 3-night trip
Verified

10/10 Exceptional

Lovely
Mohammad, 2-night trip
Verified

10/10 Exceptional

Amazing in every way!! If I could give it a SIXTH star, I would!!!
vicki, 2-night trip
Verified

10/10 Exceptional

Family of 6; fantastic boutique hotel ❤️

Friendly staff greeted us at train station. Loaded all our luggage and even delivered to the room. Fantastic suite. Breakfast delivered to the room every morning! Bartender makes fantastic cocktails! Several deer came to visit every morning! Will definitely stay again💕😀
Linda, 2-night trip
Verified

10/10 Exceptional

.
Kevin, 2-night trip