6/10 Bueno
21 sep. 2025
Locked out!
I spoke with the very lovely manager about this and promised to leave this feedback. I stayed here for a wedding and the person who showed me to my room did not make it clear that the door to get in when I returned was actually not at all clear- it was behind beer barrels near the kitchen and on the other side of the building to the entrance. When I got back there was nobody on the most premises and I couldn’t get in. I ended up sleeping in a random room the key worked on and luckily was vacant. The chef let me in at 7am. It really does need to be pointed out specifically!! I didn’t want to be horrible and leave one star, despite the fact it was a pretty terrible night for me- I was freezing. The manager was mortified and said she would have given me a refund if I hadn’t paid in advance. Just hope this does not happen to anyone else. The hotel was very nice and clean otherwise- had I slept in the room I booked I am sure it would have been comfortable. Another note- I was told breakfast was served between 8-9am only. That seems quite mad? Usually it would be a window like 7-10:30? One hour is a really small window and that’s quite early if you’ve been out to a wedding, for example.
Isobel
Isobel, se hospedó 1 noche
Opinión verificada de un huésped de Hoteles.com
