The room was clean, well stocked, beds were comfy. 5 starts for that! The issues I had were with their policies. This hotel has a policy to automatically charge all credit cards early in the day when they are full. I had an agreement with Hotels.com to pay at the hotel but was charged anyway prior to my arrival. PLUS, I was then automatically checked in 3 hours (!!) prior to my arrival without my knowledge or authorization. This was after I called the hotel about the unauthorized room charge. The general manager was nice, but would only offer to charge another card while I waited for the refund on the card she already charged. I refused. When I finally arrived (9:15pm) and asked who received the keys upon check in, I was told they automatically check everyone in at 9 pm, regardless of the customers location. I was actually checked in around 6pm, shortly after my phone call with the general manager. They did leave a couple of small gift bags of beverages/ snacks, which being diabetic, I could only enjoy the water. The note apologizing for the "inconvenience" would've been appreciated had this been a true inconvenience and not a lack of business integrity. These 2 policies are ethically questionable if not borderline illegal. I will be researching further to prevent others from being taken advantage of in this manner. Customers should be aware of these policies prior to booking. I would've booked elsewhere had I known.