Set on the hills above Alassio, Villa Della Pergola aspires to be an Anglo-Italian paradise, and it very nearly succeeds. The gardens are majestic. sculpted out of 20,000 square meters. Nooks of diverse flora around every corner, an expertly-blended collection. A narrow drive connects the tiers, cut across by grassy paths and rough-hewn stairs leading to quiet perches perfect for soaking in the aromas of the citrus gardens: eucalyptus, lemon, chinotto. The villas themselves set above the wild gardens, encircling an ancient eucalyptus and looking out toward the sea.
With all that, you'd suspect perfection all around. But the guest experience is uneven.
> Service at NOVE doesn't match high quality of food. After our meal, we waited 25 mins for requested digestivo. We were unable to get the attention of any waiter to attend to us. We eventually left without. After mentioning this to management next day, response was lukewarm
> No iron in room, none available to be brought to room, + guests are charged high rates for each item to be pressed. VDP would do well to follow tradition of St Regis + others -- 2 free items a day
> Breakfast sorely lacking in variety of selections
> Air con very subpar, unable to keep the room consistently cool
> Attitude of certain staff consistently cold, uncaring
> Tour of gardens delivered thoughtlessly
A remarkable property with so much to recommend it. A truer dedication to guest experience would help this property reach its potential.
