Mercure Melbourne Caroline Springs

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Located near a train station, Mercure Melbourne Caroline Springs is a great choice for a stay in Melbourne. Guests can take a dip in the indoor pool or grab a bite to eat at Westwaters Bistro, which serves lunch and dinner. Other features include a bar/lounge, a fitness center, and a hot tub. Fellow travelers say great things about the helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Connecting rooms available
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Hot tub
  • Room service
  • Coffee shop/cafe
  • Conference center
  • Meeting rooms
  • Terrace
  • 24-hour front desk

For families (6)

  • Free cribs/infant beds
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Television
The current price is $103
$113 total
includes taxes & fees
Oct 11 - Oct 12

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed, Balcony

A hotel room with a large bed, a sofa, a dining table, and a balcony with a view.

Standard Room, 1 King Bed, Balcony

7.8 out of 10
Good
(24 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Balcony

A hotel room with a bed, a desk, a chair, a small table, a sink, and a window with a view.

Studio, 1 King Bed, Balcony

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony

A hotel room with a bed, a sofa, a desk, a chair, a small table, and a TV.

Superior Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(8 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege Corner Suite King Bed Room

Privilege Corner Suite King Bed Room | Minibar, in-room safe, desk, iron/ironing board

Privilege Corner Suite King Bed Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed (Panoramic)

A hotel room with a bed, a sofa, a desk, a TV, and a balcony with a view.

Studio, 1 King Bed (Panoramic)

  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
10-20 Lake Street, Caroline Springs, VIC, 3023

What's nearby

  • Caroline Springs Leisure Centre - 9 min walk - 0.8 km
  • Clarke Road Streamside Reserve - 3 min drive - 1.9 km
  • Marvel Stadium - 24 min drive - 35.1 km
  • Crown Casino - 24 min drive - 35.5 km
  • Melbourne Central - 26 min drive - 36.6 km

Getting around

  • Melbourne, VIC (MEB-Essendon) - 23 min drive
  • Melbourne Airport (MEL) - 24 min drive
  • Avalon Airport (AVV) - 43 min drive
  • Caroline Springs Station - 6 min drive
  • Deer Park Station - 11 min drive
  • Rockbank Station - 14 min drive

Restaurants

  • ‪KFC - ‬3 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Laksa Hut-WaterVale - ‬15 min walk
  • ‪Enelssie Cafe and Grill - ‬3 min drive
  • ‪Gloria Jean's Coffees - ‬4 min walk

About this property

Mercure Melbourne Caroline Springs

  • Located near a train station, Mercure Melbourne Caroline Springs is a great choice for a stay in Melbourne. Guests can take a dip in the indoor pool or grab a bite to eat at Westwaters Bistro, which serves lunch and dinner. Other features include a bar/lounge, a fitness center, and a hot tub. Fellow travelers say great things about the helpful staff.

At a glance

Hotel size

    • 98 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10 AM
    • Late check-out subject to availability

Special check-in instructions

    • The property charges 1.4 percent for credit card payments
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Only the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
    • Guests are required to contact the hotel in advance if arriving outside of normal check-in hours.

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • WiFi and wired internet access in rooms*

Parking

    • Free covered onsite self parking
    • Wheelchair-accessible parking on site
    • Height restrictions apply for onsite parking

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Playground

What to do

  • Pool table
  • Golfing nearby

Working away

  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Hot tub
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Double-glazed windows
  • Uses some LED lighting
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Reception hall
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Uses some LED lighting
  • Water-efficient showers only

Special features

Dining

Westwaters Bistro - This bistro serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Refundable deposits

  • Deposit: AUD 250.00 per accommodation, per stay

Optional extras

  • WiFi is available in guestrooms for AUD 20 per night (rates may vary)
  • Wired internet access is available in guestrooms for AUD 20 per night (rates may vary)
  • Cooked-to-order breakfast is offered for an extra charge of approximately AUD 5 to 25 for adults, and AUD 10 to 10 for children
  • Early check-in can be arranged for an extra charge of AUD 50 (subject to availability)
  • Late check-out can be arranged for an extra charge of AUD 50 (subject to availability)
  • Credit card charges are subject to an extra charge of 1.4 percent

Children & extra beds

  • Rollaway beds are available for AUD 44.0 per night

Pets

  • Service animals exempt from fees

Parking

  • Parking height restrictions apply

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Prepaid credit cards are not accepted for any bookings.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Mercure Melbourne Caroline Springs
Mercure Melbourne Hotel Caroline Springs
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Sp
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Springs Caroline Springs
Mercure Melbourne Caroline Springs Hotel Caroline Springs

Frequently asked questions

Does Mercure Melbourne Caroline Springs offer free cancellation for a full refund?

Yes, Mercure Melbourne Caroline Springs does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Melbourne Caroline Springs?

Yes, there's an indoor pool.

Are pets allowed at Mercure Melbourne Caroline Springs?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Mercure Melbourne Caroline Springs?

Yes, there's free self parking.

What are the check-in and check-out times at Mercure Melbourne Caroline Springs?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. There's a charge of AUD 50 for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge of AUD 50 (subject to availability). Express check-out is available.

What is there to do at Mercure Melbourne Caroline Springs and nearby?

Mercure Melbourne Caroline Springs has an indoor pool and a hot tub, as well as a fitness center.

Are there restaurants at or near Mercure Melbourne Caroline Springs?

Yes, there's an onsite restaurant, Westwaters Bistro.

Does Mercure Melbourne Caroline Springs have any outdoor private spaces?

Yes, every room features a balcony.

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Reviews

Mercure Melbourne Caroline Springs Reviews

8.8

Excellent

9.2

Cleanliness

8.2

Location

8.8

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant offered great views, excellent servings, and a pleasant atmosphere with friendly and accommodating staff. (9 reviews)
  • The hotel pool was a nice amenity that kids enjoyed. (3 reviews)
  • Parking was easy and free with a secure undercover option available. (3 reviews)
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Popular mentions

Room
Service staff
Lake
Restaurant
View
Bed
Lobby
Location
Bistro
Airport

Reviews

Verified review

10/10 Exceptional

Excellent stay, rooms were clean, staff was great.
Verified review

8/10 Very good

The cleanliness of the room was excellent. The bed, pillows very comfortable. the bathroom was clean except for the lighting and mirror was not light enough to be able to do your makeup. Also the wardrobe mirror the same. We had a room overlooking the shopping centre which was extremely noisy during the night. (hoons with loud cars). I would stay again, but try and get a lake view room, which might help with the car noise during the night.
Verified review

10/10 Exceptional

Clean, helpful staff, great location!
Verified review

10/10 Exceptional

Perfect hotel and location

Great hotel in perfect location, clise to everything. Staff were amazing
Verified review

8/10 Very good

The hotel was in a great position, close to shopping centre with supermarkets and lots of options for dining including the on site restaurants.
Verified review

8/10 Very good

Clean and lovely room. Pillows were great, unfortunately bed was very low and hard mattress. Staff at the front desk was very welcoming and explained in detail all directions to a tee. Thank you, Irene Emans
Verified review

10/10 Exceptional

Very happy with our stay here, room was clean, comfy and spacious. Will definitely stay here again!!!
Verified review

10/10 Exceptional

It was a very last minute booking because of a flight cancellation and I wasn’t sure what to expect but the room was clean and comfortable. The staff at reception, the bar and coffee in the morning were super lovely and accommodating.
Verified review

10/10 Exceptional

Comfortable stay with good shopping and food nearby. Hotel pool and gym was also nice.
Verified review

10/10 Exceptional

Great location
Verified review

10/10 Exceptional

Service was very welcoming. Rooms nice and big.
Verified review

6/10 Good

Check-in was super quick, which was great. We’d asked for two single beds (few days prior to our arrival) but the room had a king bed when we arrived. Other than that it was , a nice stay.
Verified review

10/10 Exceptional

Rooms are clean, facilities are also clean. Very close to shopping and dining. Overall recommended
Verified review

6/10 Good

Staff were very nice quite friendly The room was ok, a little bland, the downer was the shower drain that blocked as soon as the water built up, which was off putting took 15 mins to drain before we could have the 2nd shower Also dried vomit was apparent over the balcony edge, :( also off putting. The restaurant was quite good and staff there also very accommodating
Verified review

10/10 Exceptional

Have stayed here many times & it is always my go to when I am in Melbourne. Great location helps too.
Verified review

10/10 Exceptional

Great room with view and great customer service
Verified review

10/10 Exceptional

Very convenient with the Coles across the road. Lovely staff. Had all my kids who enjoyed the pool and hotel.
Verified review

8/10 Very good

Convenient venue well maintained and plenty of shopping and dining venues available in walking distance.
Verified review

8/10 Very good

Nice location by the lake and shopping centre
Verified review

10/10 Exceptional

Loved sitting relaxing by the lake, enjoying a meal, snack, drink or breakfast. Staff were excellent and atmosphere was great.
Verified review

10/10 Exceptional

Great location, clean, very quite and close to alot of amenities.
Verified review

8/10 Very good

Stayed here before and it's been a nice clean hotel with plenty of entertainment available. It is also quite convenient as it is only 20 minutes from the airport.
Verified review

8/10 Very good

Enjoy staying at Mecure Caroline Springs. Facilities are quiet, clean and tidy. Team is very hospitable.
Verified review

10/10 Exceptional

Great location.

Great location. Large room. Shops near by and plenty of options for meals.
Verified review

10/10 Exceptional

Nice large rooms. Good service and easy parking