2/10 Malo
7 ago. 2025
Worst experience
The 0 floor lobby and the 1st floor reception were comfortable.
(AC is on 24 hours)
The location is good and conveniently located near a supermarket and other shops/restaurants/etc.
However, I had a very bad stay because the room didn't have a working ventilation system/air conditioning, and you can't open the window. The toilet vent did not work and no AC was available, meaning there was little to no airflow throughout the whole room. I stayed 2 nights and lodged a complaint with the staff 3 times because of the heat and stuffiness.
The first time I requested help, I had to wait for the manager, who then turned on the air conditioning from the office. After that, light wind blew from the AC.
The second night, I asked the front desk again, and the ladies at the reception said there was nothing they could do to help as they didn't have any fans to provide (even though I knew this wasn't true, as the staff had helped me the night before).
The last time that I asked was at 12:30 am because it was too hot and stuffy with 3 people in the room (and we had all just showered) to the point we couldn't sleep or breathe well.
(although some of the other staff were very nice)
And I have to wonder if I was the only person who had this problem.
Cliente verificado
Se hospedó 2 noches con familiares
Opinión verificada de un huésped de Hoteles.com
