Hotel Excelsior

Property class: 3
Hotel with restaurant, near Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Hotel Excelsior offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. A terrace and a garden are other highlights. The helpful staff and breakfast get great marks from fellow travelers.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Bar
  • Laundry facilities
The current price is $294
$315 total
includes taxes & fees
Nov 13 - Nov 14

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

A hotel room with a double bed, a desk with a chair, a TV mounted on the wall, and a window with curtains.

Deluxe Double Room, 2 Twin Beds, Balcony, Mountain View

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room

A bedroom with a bed, bedside table, lamp, and wardrobe.

Single Room

8.8 out of 10
Excellent
(6 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony (South)

A double bed with a wooden headboard, two bedside lamps, a small round table with a vase of flowers, and two striped chairs.

Double Room, Balcony (South)

9.4 out of 10
Exceptional
(14 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Economy Double Room

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Economy Double Room

9.0 out of 10
Wonderful
(22 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Balcony

A hotel room with a bed, a desk, a chair, a sofa, a TV, and a window with curtains.

Junior Suite, Balcony

8.0 out of 10
Very good
(3 reviews)
  • Mountain view
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Suite, Mountain View

A hotel room with a sofa, a desk with a lamp, a chair, a small table, and a painting on the wall.

Suite, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double Room (North)

A wooden bed with two pillows, a wall-mounted lamp, and a framed picture on the wall.

Double Room (North)

9.6 out of 10
Exceptional
(4 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Map
Hofmattstrasse 38, Zermatt, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Furi Ski Area - 3 min walk - 0.3 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular Gondola - 3 min walk - 0.3 km
  • St. Mauritius Church - 3 min walk - 0.3 km

Getting around

  • Sion (SIR) - 75 min drive
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 6 min walk

Restaurants

  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Stefanie's Creperie - ‬3 min walk
  • ‪Walliserkanne - ‬3 min walk

About this property

Hotel Excelsior

  • Hotel Excelsior offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. A terrace and a garden are other highlights. The helpful staff and breakfast get great marks from fellow travelers.

At a glance

Hotel size

    • 25 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 10:00 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 10:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets allowed (2 total)*
    • Service animals welcome
    • Restrictions apply*

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • No onsite parking

Other information

    • Smoke-free property

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Reviews

Hotel Excelsior Reviews

9.4

Exceptional

9.6

Cleanliness

10

Location

9.4

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as excellent, delicious, and very good by multiple guests. (38 reviews)
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Popular mentions

Room
View
Breakfast
Service staff
Location
Food
Balcony
Towns
Bed
Restaurant

Reviews

Verified review

10/10 Exceptional

The staff was courteous and they accommodate our early arrival by taking care of our luggage until the room was ready.
Verified review

10/10 Exceptional

Good for a short stay. Staff was helpful. Check in time is pretty strict. No restaurant in the premises. Decent breakfast. Located close to a few restaurants and shops.
Verified review

10/10 Exceptional

Helpful staff, good breakfast nice room, beautiful balcony view.
Verified review

10/10 Exceptional

Beautiful hotel and friendly staff. Our room has beautiful view of Matterhorn.
Verified review

10/10 Exceptional

Great Hotel! Perfect location
Verified review

8/10 Very good

Staff was super nice very helpful breakfast was great
Verified review

10/10 Exceptional

Great mountain view😆
Verified review

10/10 Exceptional

great view to the main mountain
Verified review

6/10 Good

Convenient location.
Verified review

10/10 Exceptional

Great room at the top of the hotel looking straight onto Matterhorn. Worth every penny just for the view.
Verified review

10/10 Exceptional

Zermatt is expensive. So I was looking at something at a more favourable price and crossing my fingers it wasn’t dreadful. It turns out that this hotel was a really awesome place to stay, if you want to have a few CHF left in your pocket to enjoy the opportunities in the mountains. The rooms are small, but clean, comfortable and efficiently laid out. The breakfast was amazing. The staff were super helpful. (I forgot that the shops close for lunch and I couldn’t get my ski equipment back to the shop before my train departure. The staff member at the desk promised to take care of it. Here’s the BEST THING about this hotel: location! It’s an easy walk from the train station but not on the main street (which I imagine can be noisy) and mere steps away from a bus stop for both the red and green lines.
Verified review

10/10 Exceptional

It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.
Verified review

10/10 Exceptional

Staff was so friendly! Carmen was so great and friendly!
Verified review

10/10 Exceptional

The staff was friendly, helpful, and attentive.
Verified review

8/10 Very good

Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay.
Verified review

10/10 Exceptional

Good location
Verified review

10/10 Exceptional

Staff were warm and friendly especially the bartenders whose names I can’t remember. There was this one guy who was courteous to point out a few hotspots nearby which made my overnight stay better. Thank you ;) I enjoyed the ambiance, heated towel racks and warm bathroom floor. It was short stay but good place to stay. I would visit again and recommend to others.
Verified review

10/10 Exceptional

This was a great room! Loved the space and the view was spectacular! Staff and breakfast were great!
Verified review

10/10 Exceptional

Excellent stay, very helpful staff. Only complaint was the broken toilet seat, one side has come adrift.
Verified review

8/10 Very good

We had a great time. The hotel was close to station and staff team, especially the morning buffet team were great and helped us have a great vacation. Highly recommend this hotel for friends and family.
Verified review

10/10 Exceptional

A nice property just a 10 minute walk from the train station. Several nice restaurants nearby. Breakfast was okay. We didn’t care for the coffee, but there was a nice selection of breads including croissants. We would stay here again.
Verified review

10/10 Exceptional

Great Hotel, Great Stayy. Beds could be more conformable though.
Verified review

10/10 Exceptional

Great location - short walk to the train station. Great view of the Matterhorn from the balcony. Nice having a bar and restaurant within the hotel.
Verified review

10/10 Exceptional

Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I
Verified review

10/10 Exceptional

We stayed at a room with a balcony facing mt Matterhorn. Train station is in walking distance and the streets are luggage friendly. The hotel is close to the river and you will have lots of dining options. With the forever changing mountain climate, clouds flying in and out, a nice Mountain View helped in deciding when to head to the top viewing platform.