Pullman Zhangjiajie

Property class: 4.5
Luxury hotel with 3 restaurants, near Wulingyuan Scenic Area

Choose dates to view prices

At Pullman Zhangjiajie, you'll be within a 15-minute drive of Wulingyuan Scenic Area. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at FENG Chinese Restaurant, which is one of 3 restaurants and serves breakfast, lunch, and dinner. A bar/lounge, a 24-hour health club, and a fitness center are other highlights at this luxurious hotel. Fellow travelers love the overall property condition.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free parking
  • Free WiFi
  • Air conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Breakfast available
  • 24-hour health club
  • Seasonal outdoor pool
  • Coffee shop/cafe
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe
  • ATM/banking services

For families (6)

  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Elevator
The current price is $68
$79 total
includes taxes & fees
Oct 6 - Oct 7

Why we love this property

Gourmet dining paradise
Savor diverse cuisine at three restaurants and a poolside cafe. The bar offers evening relaxation. Multiple options satisfy all dietary preferences.
Premium rest
Luxury meets comfort in this upscale hotel. Every guestroom features plush bathrobes and premium bedding for a sumptuous sleep experience.
Luxury in nature's canvas
Marvel at artistic showcases while dining poolside. The luxury hotel's garden setting in a national park creates an immersive natural retreat.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a view of mountains.

Deluxe Room, 1 King Bed

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 1 King Bed

A hotel room with a bed, a desk with a TV, a chair, and a window with a view of buildings.

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Club Lounge Access (Executive)

Room

Deluxe Room, 1 King Bed, Club Lounge Access (Executive)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds, Club Lounge Access (Executive)

A hotel room with a bed, a glass table, a blue armchair, a wooden wardrobe, and a television.

Deluxe Room, 2 Twin Beds, Club Lounge Access (Executive)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, and a large window with a mountain view.

Deluxe Room, 2 Twin Beds

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Room, 2 Twin Beds

A hotel room with two beds, a desk with a television, a blue chair, and a window with curtains.

Superior Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for PREMIUM DELUXE ROOM,1 King Size Bed

A hotel room with a bed, a desk with a phone, a chair, a TV, and a door leading to another room.

PREMIUM DELUXE ROOM,1 King Size Bed

  • 38 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for PREMIUM DELUXE ROOM,2 Single Size Beds

A hotel room with two beds, a desk, a chair, a TV, and a view of the outside.

PREMIUM DELUXE ROOM,2 Single Size Beds

  • 38 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

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  • Free breakfast
  • Free parking
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9.6 out of 10, Exceptional, 19 reviews
The price is $132
$154 total
includes taxes & fees
Oct 30 - Oct 31
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About the neighborhood

Map
No.188 Gaoyun Road, Wulingyuan District, Zhangjiajie, Hunan, 427400

What's nearby

  • Wulingyuan Southeast Gate - 15 min walk - 1.3 km
  • Charming Xiangxi Grand Theatre - 2 min drive - 2.0 km
  • Wulingyuan Scenic Area - 3 min drive - 2.4 km
  • Bailong Elevator - 18 min drive - 15.7 km
  • Zhangjiajie National Forest Park - 39 min drive - 44.4 km

Getting around

  • Zhangjiajie (DYG) - 46 min drive

Restaurants

  • ‪Mei Yue Cuisine House - ‬12 min drive
  • ‪唐师傅土家食府 - ‬17 min walk
  • ‪农家土菜馆 - ‬15 min walk
  • ‪Zhuanjiacun Hotel Lobby - ‬12 min walk
  • ‪筷乐湘西 - ‬8 min walk

About this property

Pullman Zhangjiajie

  • At Pullman Zhangjiajie, you'll be within a 15-minute drive of Wulingyuan Scenic Area. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at FENG Chinese Restaurant, which is one of 3 restaurants and serves breakfast, lunch, and dinner. A bar/lounge, a 24-hour health club, and a fitness center are other highlights at this luxurious hotel. Fellow travelers love the overall property condition.

At a glance

Hotel size

    • 456 rooms
    • Arranged over 7 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets not allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop

Traveling with children

  • Children stay free (see details)

What to do

  • Pool table
  • Table tennis

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 3 buildings/towers
  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • 24-hour health club
  • Seasonal outdoor pool
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Bathrobes

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Free WiFi and wired internet

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Water-efficient showers only

Special features

Dining

FENG Chinese Restaurant - This restaurant serves breakfast, lunch, and dinner. Open daily.
V Café Restaurant - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Open daily.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: China Green Hotel. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 130 per person

Children & extra beds

  • Rollaway beds are available for CNY 260.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10:00 PM
  • The seasonal pool is open from May 01 to October 31

Policies

Extra-person charges may apply and vary depending on property policy.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Also known as

Pullman Hotel Zhangjiajie
Pullman Zhangjiajie
Zhangjiajie Pullman
Pullman Zhangjiajie Hotel
Pullman Zhangjiajie Hotel
Pullman Zhangjiajie Zhangjiajie
Pullman Zhangjiajie Hotel Zhangjiajie

Frequently asked questions

Does Pullman Zhangjiajie offer free cancellation for a full refund?

Yes, Pullman Zhangjiajie does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Pullman Zhangjiajie?

Yes, there's a seasonal outdoor pool. Guests have pool access from 10:00 AM to 10:00 PM.

Are pets allowed at Pullman Zhangjiajie?

Sorry, pets aren't allowed.

Is parking offered on site at Pullman Zhangjiajie?

Yes, there's free self parking.

What are the check-in and check-out times at Pullman Zhangjiajie?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-out is available.

What is there to do at Pullman Zhangjiajie and nearby?

Pullman Zhangjiajie has a seasonal outdoor pool and a 24-hour health club, as well as a garden.

Are there restaurants at or near Pullman Zhangjiajie?

Yes, there are 3 onsite restaurants, featuring pool views.

What's the area around Pullman Zhangjiajie like?

Pullman Zhangjiajie is a short 17-minute walk from Charming Xiangxi Grand Theatre and 16 minutes' walk from Wulingyuan Southeast Gate.

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Reviews

Pullman Zhangjiajie Reviews

8.8

Excellent

9.0

Cleanliness

8.6

Location

8.8

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • The dining room offered a great breakfast choice and the food was good. (3 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

6/10 Good

Well located. However, some of the facilities are outdated. Rooms are clean but facilities are not as clean. Food is good, would not say is a 5 star hotel but it's close to the national park so it is a plus.
Verified review

10/10 Exceptional

Compliment the excellent service from Mr. Reddy in Guest Relations and Mr. Leo in the concierge desk. Lavish breakfast with good Chinese vegetarian options.
Verified review

10/10 Exceptional

We had a clean, comfortable room and it met all our needs. There are some restaurants within walking distance but it is a walk away from the main stretch of town. I would stay here again.
Verified review

10/10 Exceptional

There are ton of restaurants and wonderful area to walk around at night
Verified review

8/10 Very good

Nice clean hotel with decent size rooms. Comfortable and excellent service and great location.
Verified review

10/10 Exceptional

Enjoyed our stay at the Pullman and would highly recommend this property. The staff was extremely helpful at all times and the room was very comfortable.
Verified review

10/10 Exceptional

Pullman hotel had a fantastic breakfast that really helped us fuel our bodies for long days of hiking in the National Forest. The foot messages at the hotel spa were fantastic and the staff was kind and helpful. The hotel is in an excellent location to walk to the waterfront and restaurants.
Verified review

10/10 Exceptional

Close to national park

Lovely location smaller part of city near national park. Lovely motel, friendly helpful staff, Great breakfast choice. Excellent dining room.
Verified review

10/10 Exceptional

The staff are also friendly and helpful
Verified review

10/10 Exceptional

This is a very nice hotel with a great breakfast buffet, but it’s best feature is its location, within walking distance of the East Entrance of the Zhangjiajie Forest Park.
Verified review

10/10 Exceptional

Excellent location. Friendly staff
Verified review

10/10 Exceptional

I think Zhangjiajie Pullman resort is the most conveniently located resort in Wulingyuan village
Verified review

8/10 Very good

Nice and confortable stay. Greater location.
Verified review

6/10 Good

It’s ok very hardly speak English plus breakfast is ok not too good location is perfect rooms are good but they turn off Acc we use fan
Verified review

8/10 Very good

The hotel is well situated near Zhangjiajie national forest park and near many other attractions and restaurants. Breakfast was mainly Chinese food but good. I was not able to use swimming pool for 2 out of 3 days just because it was raining but no thunder
Verified review

6/10 Good

Location to park is good - 20 minute walk to the gate. However hotel is old and tired and needs updating and refurbishing. Restaurant menu is very limited and food w a s mediocre and a little oily. Breakfast is not very good - plenty of choice but if a poor quality.
Verified review

8/10 Very good

Best you can get

Great stay at Pullman would highly reccomend staying in not just this hotel but in this area (Wulingyuan) if ur looking to go to the Avatar Mountains as it was only a 3min drive to the cable car station costing 70p. Eating was was quite expensive... we ordered two mains one starter and an alcoholic drink which came up to £58. Staff are really friendly. Breakfast was in a massive hall in next to Lobby which had a rotating buffet everyday and a western + very chinese option, the hall had carpeting instead of normal flooring which was a bit off putting as it had many stains but was still worth it as it was the best breakfast u were going to get.
Verified review

6/10 Good

Pros: Location is great, only few minutes driving from Zhangjiajie National Forest and within walking distance to restaurant and shops. Hotel staff is very nice. Cons: Hotel is very dated, damp and humid. Our room was dark and damp. Carpet and curtains had stains. Mini fridge did not work. Shower barely had any water pressure. There was no hair conditioner and no lotion. Breakfast food was not good and breakfast area felt like a giant diner with people running around everywhere. Will not stay here again.
Verified review

10/10 Exceptional

Lovely Stay

We picked this one due to the convenience of being close to the Wulingyuan national park, glass bridge, Baofeng lake, and HuangLong cave, all the main attractions you need to do - besides the epic Tianmen mountain which is located in downtown ZhangJiaJie just 30 minutes away. Hotel offers transport service from airport and park, but this is for a fee. Taxis, however, are low priced and convenient. Hotel check in team and concierge (Mark) are wonderful so make sure to check in with him for assistance with booking park tickets, restaurant recommendations, and tips on how to navigate the 4 day itinerary in the area. Massage on site is great and at reasonable cost. Rooms are slightly dated and in the wintertime, all public areas are very cold due to heat not being turned on. Only downside to our stay is the terrible breakfast. Coffee is undrinkable but manager offered better Italian style coffee from the bar. Still better off going to Luckin across the street. Dinner is equally bad, but we also preferred Cantonese options since we can't handle the seasoning of Hunan cuisine. Location of hotel can't be anymore prime, within walking distance to the main park and downtown area with Hey Tea, shopping, and other dining options. Pool looks lovely but obviously closed during winter.
Verified review

6/10 Good

Room in need of renovation. All staff very helpful Great Location
Verified review

10/10 Exceptional

Clean Friendly efficient staff.
Verified review

10/10 Exceptional

Personal amable
Verified review

10/10 Exceptional

The female attendant at the bar was very gracious. Bringing me my own bucket of ice. An extra touch which I appreciated.
Verified review

8/10 Very good

The hotel is nice and close to the East gate (1.2km). Only hiccup are people that think smoke ban does not apply to bathroom… the smell gets from bathroom to bathroom… nice breakfast and nice staff.
Verified review

6/10 Good

we expected a betterter hotel