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Hacienda Real

3.5 star property
Family-friendly hotel with outdoor pool, near Playa del Carmen Main Beach

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Photo gallery for Hacienda Real

Outdoor pool, pool umbrellas
Breakfast, lunch and dinner served
Exterior
Beach nearby
Premium bedding, down comforters, pillowtop beds, in-room safe
In the heart of Playa del Carmen, Hacienda Real offers a lively retreat with an outdoor pool and motorized watercraft on site. Enjoy breakfast at the restaurant or grab a coffee at the café while staying connected with in-room WiFi. Guests appreciate its proximity to Playa del Carmen Maritime Terminal.

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Airport transfer
  • Cribs available
  • Pool
  • Non-smoking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant
  • Outdoor pool
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • In-room childcare
  • Meeting rooms
  • Airport shuttle
  • Limo/town car service
  • 24-hour front desk

For families (6)

  • Children stay free
  • Cribs/infant beds available
  • In-room childcare (surcharge)
  • Private bathroom
  • Television
  • Daily housekeeping

Room options

Standard Room

  • Sleeps 4

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds

  • Sleeps 4

Similar properties

Hallway

Hotel Coco de Mar Quinta Avenida

  • Free WiFi
  • 24/7 front desk
7.6 out of 10, Good, 78 reviews
The price is $23
$31 total
includes taxes & fees
Jul 25 - Jul 26
Hotel Coco de Mar Quinta Avenida
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About the neighborhood

Map
Avenida 10 con Calle 10, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km
  • Playacar Beach - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Tulum Intl. Airport (TQO) - 97 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.7 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Clandestino - ‬1 min walk
  • ‪La Famiglia - ‬1 min walk
  • ‪El Ranchito By Playa del Carmen - ‬1 min walk
  • ‪La Chancla - ‬1 min walk
  • ‪Mi Jardin Secreto - ‬1 min walk

About this property

Hacienda Real

Hacienda Real puts you in a great location, within just a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Guests can splash around at the outdoor pool or grab a bite to eat at the coffee shop/cafe. Also, Playacar Beach and Mamitas Beach are within a 15-minute walk.

At a glance

DONE

Hotel size

    • 58 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Children

    • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle at scheduled times*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Breakfast available (surcharge)
  • Restaurant
  • Coffee shop
  • Room service (limited hours)

What to do

  • Personal watercraft (motorized)
  • Beach nearby
  • Discount at nearby fitness center
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Laundry service
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2008
  • Television in common areas
  • An outdoor pool

Accessibility

  • Elevator

Room amenities

Be entertained

  • 25-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Crib/infant bed available

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge

Parking

  • Parking height restrictions apply

Policies

This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hacienda Real Hotel Playa del Carmen
Hacienda Real Hotel
Hacienda Real Playa del Carmen
Hacienda Real Hotel
Hacienda Real Playa del Carmen
Hacienda Real Hotel Playa del Carmen

Frequently asked questions

Does Hacienda Real offer free cancellation for a full refund?

Yes, Hacienda Real does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hacienda Real?

Yes, there's an outdoor pool.

Is airport shuttle service offered by Hacienda Real?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Hacienda Real?

You can check in starting at 3 PM. Check-out time is noon. Express check-in and check-out are available.

Is there an onsite casino at Hacienda Real?

No, this hotel doesn't have a casino, but Riviera Gran Casino (2-min walk) is nearby.

What is there to do at Hacienda Real and nearby?

Have fun with activities like cycling, kayaking, and parasailing, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Hacienda Real also has an outdoor pool.

Are there restaurants at or near Hacienda Real?

Yes, there's an onsite restaurant.

Does Hacienda Real have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hacienda Real like?

Hacienda Real is in Downtown Playa del Carmen, a short 8-minute walk from Playa del Carmen Main Beach and 10 minutes' walk from Playacar Beach.

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Hacienda Real Reviews

Reviews

8.2

Very Good

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

8/10 Very good

Bring earplugs

Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.

8/10 Very good

Bring earplugs

Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.

8/10 Very good

Stopover

Spent one night before travelling to Cozumel. Been here before, like the place, it's clean and friendly. The pool is great!

10/10 Exceptional

Great Hotel and Location

We were shocked at how nice the Hotel was and clean. It really was a pleasure to stay at.

10/10 Exceptional

Ich würde wieder hinfahren!

Wir hatten ein wunderschönes Zimmer zum Innenhof mit zwei großen Doppelbetten - und das Dank Angebot für rund 80€. Ausgewiesener Tagespreis an der Rezeption war 180€/Nacht. Es gibt auch Zimmer zur Straße, die sind dann sicher laut, unseres war angenehm.

10/10 Exceptional

Great spot

Everything was great except I had the street view room and the rooms are not soundproof what so ever.

10/10 Exceptional

Couple Trip

The hotel is located right where you want to be at playa del carmen downtown, rooms are clean, staff very friendly and it is close to everything. The only thing we didn't like is that they don't have enough parking lot, so you might have to park in a public one and pay $200 pesos for the night. But no hotel in playa del carmen downtown seems to have one, so it's better something than nothing.

6/10 Good

Hotel

My experience was overall good rooms were clean staff was friendly only complaint was the noise in the early mornings

10/10 Exceptional

Awesome Family Trip

Excellent location, friendly staff and very clean!

6/10 Good

ok

Room was ok, I personally wouldn't come back because I thought it wasn't as clean as I expected.

6/10 Good

1st timer

The location is walking distance from the Ferrie port and one block away from the club Coco Bongo. The staff was very curtious and polite. Nice inside it has a very neat. The pool in the Center is so beautiful and it has plam trees that go as high as the 4th floor. Rooms are nice and clean, very roomy and a good view of the street from the balcony. Highly recommend staying here you can take a Ferrie to Cozumel from here.

8/10 Very good

Great Hotel

Great hotel. Great location. Quick access to 5th and 12th. My only complaint is that air conditioning needed a little more capacity, but it was August in Mexico.

10/10 Exceptional

close to everything

this was my second time at this hotel and I loved it as the first time. great location, good for shopping or going out for dinner and clubbing. they also have a club beach where you can stay close to the beach and drink for a good price.

10/10 Exceptional

great family time

nice people the reception and the parking attendance exelent my kids enjojed the pool and make friends ease acces to the fith avenue and to the tacos stands we love the sirloin tacos we going back soon

2/10 Poor

good location, nice hotel, but unbearable noise from the bar next door

The hotel is just one block away from 5a avenida and two blocks from the beach. The two ado terminals (buses) are a 5 mins walk away. Rooms and pool area are nice enough. BUT the noise is unbearable. There is a bar with live music next door.

6/10 Good

Hotel close to the beach, hotel staff wonderful

Staff really nice, very helpful. 3 blocks way from de beach, really high noice from the disco club around the corner!!!

8/10 Very good

Great break in Playa

Decent hotel with great layout (but needs a slight bit of TLC e.g. shower and some stains on sheets and towels, although all clean. Lovely and friendly staff, who were very happy to help In anyway. Good location!

10/10 Exceptional

Wonderful family vacation!

Beautiful Hotel.! Excellent location.! Two blocks from 5th avenue. I will go to this hotel again!

10/10 Exceptional

awesome trip

Hotel was clean and close to everything. We will be back soon

8/10 Very good

Great stay

We got this room for around $45/night, and it was well worth the price. The room was clean and comfortable, the pool was fantastic, and the location was perfect. Close enough to the 5th AV hubub and beach to be convenient, but far enough away so that the noise wasn't an issue. We'll definitely come back if the price is right.

2/10 Poor

Tired hotel, they did not put towels we had to go personally to pick them up. all stained towels. lack of cleanliness. no good relation price and quality

10/10 Exceptional

We really recommend

The location of the hotel is great, everything is nearby, few blocks from the beach! Staff is really nice and friendly, no complains at all. I totally recommend this hotel, it's worth the money.

10/10 Exceptional

Very pleased

Beautiful old Mexican style hotel. Very pleased. Wish the pool was a little warmer, but no complaints.

6/10 Good

nettes leider lautes Hotel nah am Strand

Das Hotel liegt direkt in der Stadt und nah am Strand. Es ist alles zu Fuß erreichbar...leider ist es Nachts unsagbar laut und ohne Ohropax kann man nicht schlafen!

8/10 Very good

vacation

Hotel is nice, free parking. Free WiFi. Walking distance to both beach, 5th street and Walmart and the mega store. Stayed before would stay again. Staff very friendly and helpful.