Unacceptable Experience from Start to Finish
Our stay at this hotel was one issue after another. The first room had no heat, and after returning late to a freezing room, staff confirmed the unit was broken. We had to move rooms at 1 AM. The second room had a live bug crawling in the bed, and the next day the same dead bug was still on the sheets—clear proof the linens were never changed.
Management did not contact us for two days, and when we finally spoke to someone, we were told, “Since you’re here for a funeral, why are you worried about the room?” Completely unprofessional and insensitive.
Despite prepaying, we were also charged multiple additional amounts on two different cards, causing financial issues during an already difficult trip. Now, we are being billed again for “stains on towels,” which feels like yet another unjustified charge added on top of an already unacceptable stay.
Between the unsanitary conditions, the billing problems, and the dismissive attitude from management, this hotel failed at every level. I do not recommend staying here.