Beppu SUGINOI HOTEL(ORIX HOTELS & RESORTS) puts you just a 5-minute drive from Takegawara Onsen and Aso Kuju National Park. Guests can hang out at the outdoor pool or indoor pool, or grab a bite to eat at TERRACE & DINING SORA, which is one of 2 restaurants and serves breakfast and dinner. Other features include a bar/lounge, a health club, and a fitness center. Fellow travelers like the helpful staff and overall property condition.
Beppu SUGINOI HOTEL(ORIX HOTELS & RESORTS) puts you just a 5-minute drive from Takegawara Onsen and Aso Kuju National Park. Guests can hang out at the outdoor pool or indoor pool, or grab a bite to eat at TERRACE & DINING SORA, which is one of 2 restaurants and serves breakfast and dinner. Other features include a bar/lounge, a health club, and a fitness center. Fellow travelers like the helpful staff and overall property condition.
At a glance
Hotel size
791 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18
Check-out time is 11 AM
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Children's club*
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free covered onsite self parking
Transfers
Free train station shuttle from 8:00 AM to 8:00 PM
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–9:30 AM
2 restaurants
Bar/lounge
Coffee shop
Traveling with children
Children stay free (see details)
Children's club (surcharge)
Children's pool
Bowling alley
Playground
Grocery/convenience store
What to do
Bowling alley
Hot springs
Karaoke
Shopping
Pool table
Golfing nearby
Services
24-hour front desk
Laundry facilities
Luggage storage
Wedding services
Porter/bellhop
Facilities
3 buildings/towers
Safe-deposit box at front desk
Garden
Health club
An outdoor pool
An indoor pool
Arcade/game room
2 hot tubs
Sauna
Accessibility
Wheelchair accessible
Room amenities
Be entertained
20-inch flat-screen TV
Home comfort
Slippers
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Bed sheets provided
Freshen up
Electronic bidet
Soap and shampoo
Hair dryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Free WiFi
Phone
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Special features
Spa
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Dining
TERRACE & DINING SORA - This buffet restaurant serves breakfast and dinner. Open select days.
CEADA PALACE - This buffet restaurant serves breakfast and dinner. Open daily.
WA DAINING HOSHI - This buffet restaurant serves breakfast and dinner. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
Optional extras
Buffet breakfast is offered for an extra charge of approximately JPY 2200 to 10000 per person
Children & extra beds
Children's club access is available for an extra charge
Policies
Extra-person charges may apply and vary depending on property policy.
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Breakfast is not included for children using existing bedding.
Also known as
Hotel Suginoi
Suginoi
Suginoi Beppu
Suginoi Hotel
Suginoi Hotel Beppu
Suginoi Onsen Hotel Beppu
Suginoi Onsen Hotel Beppu
Suginoi Hotel
Beppu SUGINOI HOTEL Hotel
Beppu SUGINOI HOTEL Beppu
Beppu SUGINOI HOTEL Hotel Beppu
Frequently asked questions
Is there a pool at Beppu SUGINOI HOTEL(ORIX HOTELS & RESORTS)?
Yes, there's an indoor pool, an outdoor pool, and a children's pool.
Are pets allowed at Beppu SUGINOI HOTEL(ORIX HOTELS & RESORTS)?
Sorry, pets aren't allowed.
Is parking offered on site at Beppu SUGINOI HOTEL(ORIX HOTELS & RESORTS)?
Yes, there's free self parking.
What are the check-in and check-out times at Beppu SUGINOI HOTEL(ORIX HOTELS & RESORTS)?
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Check-out time is 11 AM.
What is there to do at Beppu SUGINOI HOTEL(ORIX HOTELS & RESORTS) and nearby?
Onsite recreation at Beppu SUGINOI HOTEL(ORIX HOTELS & RESORTS) includes bowling and hot springs. Soothe your senses in one of the 2 hot tubs or make use of other amenities, which include an outdoor pool and a sauna. Beppu SUGINOI HOTEL(ORIX HOTELS & RESORTS) also has a health club and an arcade, as well as a garden.
Are there restaurants at or near Beppu SUGINOI HOTEL(ORIX HOTELS & RESORTS)?
Yes, there are 2 onsite restaurants.
What's the area around Beppu SUGINOI HOTEL(ORIX HOTELS & RESORTS) like?
Beppu SUGINOI HOTEL(ORIX HOTELS & RESORTS) is a short 17-minute walk from Jigokumushikobo Kannawa and 16 minutes' walk from Global Tower.
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All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6
Cleanliness
9.4
Amenities
9.6
Staff & service
9.4
Property conditions & facilities
Guest review summary
What guests liked
The restaurant offered excellent buffets with great variety and quality of food. (76 reviews)
Breakfast buffets were delicious and offered a wide variety of food options. (36 reviews)
The hot springs and hot spring pool were spacious, relaxing, and offered excellent water quality. (34 reviews)
The room was very modern (toilets seat that opens and closes automatically) very clean. Location is far from downtown but the free shuttle to the station helps a lot Overall my stay was excellent
Verified review
10/10 Exceptional
Dec 22, 2025
Clean room ,great meal
Verified review
10/10 Exceptional
Mar 20, 2026
A stunning hotel resort that you can spend whole day without leaving the premises”. The location is not very convenient but they provided shuttle bus to train station. Highly recommend to anyone who rent a car during the trip.
Restaurant is spectacular with great buffet options. Lots of entertainment facilities that your kids will not be bored.
Verified review
10/10 Exceptional
Nov 27, 2025
We had a really great experience, Tana-yu and breakfast/dinner buffets are outstanding! Hoshi-kan room was super clean, spacious and enjoyed the purified water! Highly recommend!
Verified review
10/10 Exceptional
Feb 12, 2026
Very good hotel, clean , beautiful, big room. 3 onsen bath. Good foods , I love the arcade area and the bowling . Good for family with kids. Staffs are nice too. 10 mins from Beppu station , they have shuttle bus to pick you up
Verified review
10/10 Exceptional
Oct 31, 2025
Service staff was excellent. Had stayed in Nijikan and Hoshi Kan on separate nights. Staff had helped to transfer my bags and brought over my beverage that I had left in the fridge to the new room. Thoughtful gesture that had impressed me.
Verified review
2/10 Poor
Dec 21, 2025
I have stayed in hotels in many countries for over 30 years, but this was the first time I experienced a theft in hotels. There may be thieves anywhere, but having my phone stolen in Japan—especially in a tourist area—was truly shocking. I didn’t make a big deal out of it so my daughter and my elderly parents wouldn’t worry, but it is an experience I will never forget. Aside from this incident, the hotel’s facilities and food were good. It was disappointing, however, that many of the staff were not able to communicate in basic English.
Verified review
2/10 Poor
Jun 8, 2025
I booked the room HOSHI KAN Deluxe with Tatami Area Ocean View 58sqm sleep 6 people through Expedia. Clearly stated “ Children can stay for free if using existing beds when occupying the parent or guardian's room” while booking. The hotel insists to charge extra $300 upon check in for my 5 and 8 yrs old (kids don’t need buffet, they only eat burgers and fries). Super dissatisfied with the inconsistent information.
Verified review
8/10 Very good
Aug 25, 2026
A lot of activities for kids , includes water park , arcade game, etc .
Verified review
10/10 Exceptional
Jul 5, 2026
Nice hotel nice stay. Great hotel and facility
Verified review
10/10 Exceptional
Dec 6, 2025
Very lovely resort!
Verified review
10/10 Exceptional
Mar 28, 2026
Food is excellent
Verified review
8/10 Very good
Apr 22, 2026
We enjoyed
Verified review
10/10 Exceptional
Dec 5, 2025
Great stay, awesome public bath area, great meals, I travelled solo this time but I would love to come back with family
Verified review
10/10 Exceptional
Jan 23, 2026
Facility food quality service ocean view best resort hotel in the world
Verified review
8/10 Very good
Mar 27, 2026
Breakfast was very good, dinner was just ok
Verified review
10/10 Exceptional
Dec 8, 2025
Good breakfast choices.
Verified review
10/10 Exceptional
Feb 6, 2026
Perfect
Verified review
4/10 Fair
Oct 10, 2025
They have 3 separate buildings, each one has different facilities and
Verified review
10/10 Exceptional
Jun 14, 2025
good!
Verified review
10/10 Exceptional
Dec 8, 2025
Skipped breakfast because woke up late
Verified review
10/10 Exceptional
Sep 4, 2026
아이를 위한 시설이 잘 되어있었으며
침대 가드도 바로 설치해주셔서 너무 좋았음
Verified review
10/10 Exceptional
Jun 12, 2026
Wij verbleven 3 nachten in een Twinkamer (ocean view) in het Hoshikan gebouw. De kamer was heel groot en schoon. Enige minpunt was het harde geluid van de airco.
Verder hebben wij genoten van het heerlijke buffet met een super mooi uitzicht op de 13e verdieping. De voorzieningen van dit resort waren echt geweldig. Met 18 bowlingbanen, pooltafels, tafeltennistafels, gamehall, onsens, zwembad etc. hebben wij ons prima kunnen vermaken die paar dagen. Zou graag nog een keer willen terugkomen!