Entire condo

Erena Tulum

Property class: 3
Tulum condo with restaurant and pool bar

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Featuring a rooftop terrace, Erena Tulum puts you within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. After taking a dip in one of the 2 outdoor pools, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. A poolside bar and a garden are other highlights, and condos feature private pools and kitchens.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Laundry facilities
  • Free parking
  • Free WiFi
  • Air conditioning
The current price is $57
$87 total
includes taxes & fees
Oct 24 - Oct 25

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for King Suite with Plunge Pool

A modern bedroom with a large bed, a sliding glass door leading to a balcony, and a view of greenery outside.

King Suite with Plunge Pool

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for King Suite with Balcony

A modern bedroom with a large bed, a macrame wall hanging, and a view of greenery through the balcony doors.

King Suite with Balcony

  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Map
C.8 Sur La Veleta, Tulum, QROO, 77765

What's nearby

  • Holistika Art Walk - 11 min walk - 1.0 km
  • Hospital de Tulum - 19 min walk - 1.6 km
  • Dos Aguas Park - 4 min drive - 2.2 km
  • Tulum Beach - 11 min drive - 8.4 km
  • Tulum Mayan Ruins - 13 min drive - 7.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive
  • Cancun Intl. Airport (CUN) - 101 min drive
  • Beach shuttle (surcharge)

Restaurants

  • ‪Burrito Amor - ‬4 min walk
  • ‪Vaivén - ‬1 min walk
  • ‪Delicia - ‬7 min walk
  • ‪Viva Cafe Tulum - ‬10 min walk
  • ‪El Aguajito Marisqueria - ‬3 min walk

About this property

Erena Tulum

  • Featuring a rooftop terrace, Erena Tulum puts you within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. After taking a dip in one of the 2 outdoor pools, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. A poolside bar and a garden are other highlights, and condos feature private pools and kitchens.

At a glance

Property size

    • 12 condos

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available

Special check-in instructions

    • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

    • Free uncovered onsite self parking

Offsite

    • Beach shuttle*

Other information

    • Designated smoking areas

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Reviews

Erena Tulum Reviews

8.0

Very Good

8.4

Cleanliness

8.4

Amenities

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • The rooftop pool was a highlight, offering sun almost all day and comfortable sunbeds. (7 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

10/10 Exceptional

The room was great, amenities were more than enough, staff was super friendly and really made the experience of staying there even better. Can’t forget to mention the rooftop pool being so amazing! Absolutely loved our stay.
Verified review

10/10 Exceptional

The room was very clean, the staff was wonderful and very helpful. It’s so easy to
Verified review

10/10 Exceptional

Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
Verified review

10/10 Exceptional

The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
Verified review

10/10 Exceptional

Very happy with my stay. Sara, was very friendly.
Verified review

10/10 Exceptional

We had a beautiful time and would not hesitate to stay there again. Alejandra and Veronica are amazing hostesses. Both are very knowledgeable, helpful and accommodating. Loved the pools and the super chilled back atmosphere.
Verified review

10/10 Exceptional

This was our first time to Mexico and couldn't have picked a better hotel to enjoy our stay at. The front desk woman was so nice and really helpful with any questions we had. It's located in a quiet area with restaurants and pharmacies nearby it was also walkable to downtown shops. I would highly recommend anyone to stay here and will defiantly be back!
Verified review

8/10 Very good

Amazing rooms and amenities, great property, the service was friendly and effective, the only downside is the location incomplete roads, far from points of interest and hard to get a taxi.
Verified review

10/10 Exceptional

Great place !

Hotel is really clean, with great spacious rooms. In our room we had a hair dryer, microwave, aircon, tv and loads facilities. Staff was great and friendly, helping us with anything that we needed. On the rooftop you can find an infinity pool which has sun almost all day, and sunbeds. Nice touch. We were supposed to stay only 3 nights but we have extended another 3.
Verified review

6/10 Good

Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
Verified review

8/10 Very good

I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
Verified review

10/10 Exceptional

I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
Verified review

10/10 Exceptional

Amazing stay. Loved everything about it. Looking forward to going back.
Verified review

10/10 Exceptional

Room was huge, nicely appointed with solid AC and a big TV.
Verified review

10/10 Exceptional

Note to owners to please clean room pool before guest arrive. All others great room.
Verified review

10/10 Exceptional

Veronica the receptionist is so lovely! was so sweet and helpful, made our stay in Tulum much more easier and pleasurable
Verified review

8/10 Very good

Loved everything except we needed more towels!
Verified review

8/10 Very good

We enjoyed our stay. This isnt a hotel They're condo apartments. Everything was very clean. We only had a problem with our shower but, the maintenance crew were working on it. This is a perfect stay of you want to stay in downtown Tulum. A good amount of tourist but not so many where you're crowded. The staff, Veronica and Sara were excellent for help and advice of what to do, or eat.
Verified review

6/10 Good

I think this property still need some work also should have a manager check the rooms before selling I found a towel from whoever was previously there under the bed. They didn’t have the cleaning services because no one came to clean the room within 10days and there was no broom so that I could sweep myself. There’s is many small things but overall they are making progress!
Verified review

4/10 Fair

Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.
Verified review

8/10 Very good

The property was very nice in general, the condition was good and you could tell it was a very new construction with very nice surrounding properties. I do want to shout out Veronica who was the person that was there to assist us throughout our stay, she was amazing, hospitable, kind, honest, and approachable. She was the key for us to get a glimpse of how things worked in Tulum and what our best options were. I must confess I was a little concerned about the fact that Veronica was the only one running the show at all times and of course, she has a life so I did not expect her to be there 24/7 which makes me feel a little uneasy if I had any requests or questions during times she was not on property, thankfully I had no requests or anything very urgent during times she was not there. It is important to note that this is not a hotel but more like apartments you rent for the time being so do not expect your room to be made up every day or have a fresh new set of towels delivered to you every day. Overall great experience at Erena I would consider staying again.
Verified review

2/10 Poor

Called the property many of times trying to get the exact location I even emailed them. No response still to this day I haven’t heard back from them. It’s listed under hotels but that it’s not. It’s actually called Erena mindful apartments and not Erena Tulum. Check in was at 2pm the room wasn’t ready until 4:30pm. Finally go into the room after she’s done cleaning it. Stains on the pillow cases an sheets. Old food particles left in the sink , dead gnats in the lining of the freezer, mildew, mold, and nasty green grime on the shower head. Overall unacceptable. We gathered our things and left didn’t even stay there none of the days. I requested a refund and still haven’t heard anything
Verified review

2/10 Poor

I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
Verified review

10/10 Exceptional

La habitación estuvo excelente al igual que el trato en recepción. Al principio tenía mis dudas porque leí algunas reseñas, pero todo me encantó. Definitivamente volvería a reservar ahí.
Verified review

10/10 Exceptional

Vraiment aimé l’endroit, le personnel à l’écoute et disponible à tous moments par texto, prêt à nous aider . Endroit sécuritaire, avec quartier et rues avec