Verified
2/10 Poor
Jul 24, 2026
The hotel room is clean, very comfortable and spacious, but the service is terrible! The staff at the hotel reception are extremely difficult and unfriendly! They don't know how to welcome guests, not even a small presentation of the hotel or even an itinerary or places to visit, which happened in previous hotels on this trip through Provence! Parking is a problem; there are never any spaces, even when it's shown that there are, they're always distracted! On the last day, they made us sign a document to park the vehicle, which made no sense!!! If they were going to do it, it should have been done on the first day – what a lack of organization!!! To request pool towels, we had to leave identification; one of us had to go back to the room to get it, something they could have warned us about at check-in. Never before seen in hotels I've stayed in all over the world! The pool closes at 8 pm, and 5 minutes before they were already telling us to leave to close it, without time to dry off! One employee who was always at breakfast was always friendly, smiling in the mornings, and welcoming to guests… an example that should be set for the other staff members, unlike the employee ‘Magali’, who was always unfriendly and very difficult! Finally, at checkout they made us pay for one of our breakfasts! Breakfast was included in the stay at check-in, and we were served it during our stay… they only informed us at check-out! It could have been a fantastic stay, but due to the terrible
Tiago
Tiago, 3-night trip
