The hotel is in a beautiful location and overall we had a pleasant stay. The breakfast was very good, and the bar staff were excellent—friendly, attentive, and welcoming.
The hotel itself is a little dated, and some areas could benefit from better maintenance. The gym could use updating, and I noticed that the windows and some common areas appeared quite dusty.
The front desk staff were polite, but the welcome at check-in felt a little cold. They became friendlier as our stay went on, but a warmer greeting and a smile would make guests feel much more welcome, especially those visiting the Azores for the first time.
Overall, it’s a nice hotel with a lot of potential. With a few updates, improved attention to cleanliness, and a warmer welcome from the front desk, it would provide an even better experience. We enjoyed our stay and would consider returning.