At the heart of Torquay City Centre, The Richmond Hotel offers a warm welcome with multilingual staff and free WiFi in public areas. Previous guests have appreciated the attentive 24-hour front desk.
When visiting Torquay, The Richmond Hotel is a great choice to consider. Guests can keep active with nearby scuba diving.
At a glance
DONE
Hotel size
46 rooms
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is 10:00 AM
DONE
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
LOCAL_PARKING
Parking
Uncovered onsite self parking (GBP 10 per day)
DONE
Other information
Smoke-free property
No stag/bachelor or hen/bachelorette parties
Property amenities
What to do
Sailing nearby
Scuba diving nearby
Services
24-hour front desk
Multilingual staff
Room amenities
More
Weekly housekeeping
Fees & policies
Parking
Uncovered self parking costs GBP 10 per day
Policies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
This property does not have elevators.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, Discover, Diners Club, JCB International
This property is professionally cleaned.
Also known as
Richmond Hotel Torquay
Richmond Torquay
The Richmond Hotel Hotel
The Richmond Hotel Torquay
The Richmond Hotel Hotel Torquay
Frequently asked questions
Are pets allowed at The Richmond Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at The Richmond Hotel?
Yes. Self parking costs GBP 10 per day.
What are the check-in and check-out times at The Richmond Hotel?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is 10:00 AM.
What is there to do at The Richmond Hotel and nearby?
Have fun with nearby activities like sailing, scuba diving, and windsurfing. Additional recreation nearby includes birdwatching.
What's the area around The Richmond Hotel like?
The Richmond Hotel is a short 10-minute walk from Princess Theatre and 11 minutes' walk from Torre Abbey Sands.
Have a question?
AI iconBeta
Get instant answers with AI powered search of property information and reviews.
Reviews
The Richmond Hotel Reviews
6.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.8
Cleanliness
8.4
Location
7.6
Staff & service
4.4
Eco-friendliness
5.6
Property conditions & facilities
Popular mentions
Room
Bathroom
Service staff
Bed
Lobby
Location
Parking
Shower
Elevator
Reviews
2/10 Poor
Jun 17, 2025
I was s bit worried staying there as a single traveller
Yvonne
Yvonne, 1-night trip
8/10 Very good
Jun 8, 2025
Staff were friendly
Chandan
Chandan, 1-night trip
8/10 Very good
Aug 13, 2025
Over all it’s ok only the shower pressure is to low need to repair or adjust room 34
Raju
Raju, 2-night trip
4/10 Fair
Jul 12, 2025
Good location, bad room.
Great location for festival. Large balcony with good views. Bed on slope so uncomfortable and room smelt funny. No hand wash.
Jason
Jason, 1-night trip
2/10 Poor
Jun 15, 2025
Noisy room, drunk people next door. Very supportive reception staff. Dangerous shower and bath facilities.
Matt
Matt, 2-night trip
2/10 Poor
Jun 25, 2025
Disappointed was understatement
No water
Then no hot water
Rooms were awful curtains didn’t fit window
Was worse than a hostel
Drilon
Drilon, 1-night trip
2/10 Poor
Sep 20, 2025
Worse hotel
There is limited parking space and no disable parking space. Inside tge building, it smell musty the front desk surface dusty and sticky. Only one person operate at the counter. Not able to speak to manager.
The whole building looked dated, peeling paint, half hanging curtain at certain rooms( can see it from outside ). Guests are mostly drunk and loud even during day time. Outside the main door, there is a man keep approaching guests to give him cigarettes. Very intimidating.
Receptionist not very helpful and knowledge able. Can't really answer my questions. Have to call Hotels.com if i require further helps.
Hooi
Hooi, 3-night trip
6/10 Good
Aug 1, 2025
Look further a field
Short and sweet: you get what you pay for. Windows wouldn’t open had to put a wedge in so it would, curtains stained with unknown substance. Pillowes we had on our bed was sofa cushions. Bathroom tiles was coming up. My daughters window by her bed would have been easy for anyone to open from outside luckily was was on 3rd floor.
gareth
gareth, 5-night trip
2/10 Poor
May 31, 2025
Im sure this place is nothing more than a drug den, no body on reception, police presence, dirty shabby looking building
Mandy
Mandy, 1-night trip
2/10 Poor
Jun 25, 2025
No cold water for the whole of the 7 days had to buy bottled water to have wash lift never worked for the whole of the stay room not cleaned at all for 7days towels not changed for the whole of the stay bin not emptied for the whole of the stay tea tray not filled up just absolutely disgusting the only thing that was good was the view if I could of found some were else to stay I would have left on day 2
Mary
Mary, 7-night trip
2/10 Poor
May 25, 2025
They can improve but need to be honest
no information on refurbishment work about the property
Madhan
Madhan, 1-night trip
2/10 Poor
Jun 22, 2025
Awful! No running cold water in room, couldn't flush toilet, kettle was disgusting so couldn't use, no cups,no soap. Poor cleanliness. TV okay, bed comfy, clean bedding and towels. Parking advertised but be warned there is a £10 charge per night which I found out on arrival and didn't see mentioned on website.
Penny
Penny, 1-night trip
4/10 Fair
Jun 1, 2025
Hotel is very old, there is renovation going inside so its mess and dirt everywhere. Think they should close it for now. Room was ok to sleep- nothing else. Kettle and 2 cups provided- no tea coffee etc. Its also not clearly stated but they charge £10 extra for parking per night which is quite expensive. We won't be back anytime soon.
Katarzyna
Katarzyna, 1-night trip
2/10 Poor
Jun 2, 2025
My mates pillow had blood on it asked them to change it said was he happy to keep the same pillow case.
Daniel
Daniel, 1-night trip
2/10 Poor
Jun 30, 2025
Avoid - unclean and used for other purposes
I would strongly recommend not booking this hotel no matter what the price point is
Very, very dated, worn and the room we were in had a broken toilet and some areas which I don't think had been cleaned in months
The car park and reception areas are very clearly used by local dealers/users. Witnessed multiple occasions during our stay where people would come and go to drop packages off or collect envelopes. If you have children under no circumstances even consider this hotel.
Our room was booked with a sea view and a bath - neither of which was available. Most areas of the hotel were closed off for "renovation" (no renovation was going on)
Cannot recommend.
Verified traveler
2-night trip
6/10 Good
Jun 28, 2025
Mmm
Very dated property, had some touches to update patches of paint etc, but stood out a mile!
Bath hadn’t been cleaned so i wouldn’t shower as you could see difference of clean and dirty!
Could hear every conversation in the corridor and the room above/beside! Cups dirty, I had to wash them before we could use, no tea bags or milk, had to ask.
No lamp shade and curtains very thin, 4 am awake with light into the room!
Check in quick young man on reception helpful, room was ok for the price we paid, when leaving, men outside smoking what seemed to be weed/pot whatever you call it.
Cheap place to stay and close to the theatre but would rather pay more.
Big building but would need a lot of money spent to make it lovely!
Tina
Tina, 1-night trip
6/10 Good
Aug 19, 2024
hotel is old and i think it needs a complete refurb
Marek
Marek, 1-night trip
8/10 Very good
Jun 6, 2023
Basic but worked for me.
Basic hotel with a really friendly reception worker who was great. Brilliant view from the balcony.
TOM
TOM, 1-night trip
8/10 Very good
May 31, 2024
The hotel is a lovely place, the staff was friendly and very helpful.
On the days when we stayed the unique bad things we encountered were noise guesses in the room next door, so we couldn't really rest as we expected but apart from that attention at the hotel in great!
Carmen
Carmen, 2-night trip
10/10 Exceptional
Dec 10, 2023
we always stay at the Richmond hotel when we go away the staff are friendly . Ali on reception is lovely very welcoming and friendly always happy to help with anything or anything and also the manager Shazly very friendly and welcoming and very helpful love staying at this hotel and can’t wait to come back for new year weekend see you again soon kirsty and ry
Kirsty
Kirsty, 2-night trip
2/10 Poor
May 29, 2025
The hotel is in mid renovation following take over by new owners 3 weeks ago. While the bedding was clean, nothing else was. The place shouldn't be open. 1 curtain missing 1 just hanging on. No shower curtain, no tea/coffee or milk in the room but a kettle and 2 tiny cups. Only 1 pillow each. Dirty carpets. Lift broken. Payments through Expedia are not working, so we had to pay cash as the only other method they accepted was a QR code scan which is a security risk at the best of times. Also if you wanted to park in the hotel spaces, it was £10 per night! There's several other things wrong with the hotel, so no one should stay there for some time.
Sharon
Sharon, 1-night trip
2/10 Poor
Jun 22, 2025
The property was t clean, little or no fire/safety standard. Toilet had a deposit from the previous guests which didn't flush as there's not enough water in the cistern, shower didn't work, cold tap dribbled only & hot tap got so hot it was impossible to keep your hands under it.
Room was bamp, everything was old part fixed & part painted this is not worth the £63 per night rate & Expedia should refuse to sell these properties however corporate greed means they don't care.
When I checked in there was a lady at reception who had been moved twice & she was having water problems again & when I asked the reception guy told me we would have no problems with the two rooms that cost me £126.00 for the two.
Waste of money & I expect a full refund from EXPEDIA!!
Expedia for once in your life do something about it as this hotel should be closed by the council & the fire service as it's a disaster waiting to happen!!!
Robert
Robert, 1-night trip
2/10 Poor
Jun 22, 2025
I was shown to room 34. The room was terrible and I’m not even being dramatic, stains all over the carpet, broken/chipped furniture, the balcony door was broken and filthy all across and on the frame, you couldn’t even open it, the bedding was supposedly clean however had a big stain on it and no mattress protector.
I went to reception to complain which I never do, I was assured the room was clean however was still offered a new room rm 38 which again had stains all over the carpet the balcony door was filthy you could see broken handprints all over the area by the handle, again the furniture was chipped/broken.
The accommodation is in severe need of renovation and staff to have training in customer service.
The faults were so bad I didn’t feel comfortable or safe to stay here so I had to book alternative accommodation elsewhere.
I highly recommend people DO NOT stay here, I was promised by the manager Ahmed I would get a refund he would approve which he didn’t, overall terrible experience and did ruin my holiday.
Rosie
Rosie, 1-night trip
2/10 Poor
Jun 9, 2024
This hotel was disgusting I wouldn’t have left a dog here let alone human however customer sevices were great when I called them and they transferred us to TorPark hotel which was spot on very clean and staff were amazing nothing was ever too much trouble! So definite no go for Richmond hotel but Tor park is recommended