Let me qualify this rating. When I booked "Ala Moana Hotel by LSI Resorts", I thought I was booking a room at Ala Moana (parent company LSI Resort). It was actually the opposite, this room is not part of Ala Moana Hotel, it is owned (AirBNB like) by LSI. Meaning maintenance and servicing is not done by Ala Moana, basically NO maintenance or service. Seven days in beautiful, hot and humid Honolulu, you can imagine the room, sheets and towel conditions; add to broken bathroom fixtures. The Ala Moana tried to help, front desk called a number on file for LSI, which connected me to a rude person who says he did maintenance, once I mentioned what's broken he basically hung up. Five Stars to Ala Moana staff for helping (soap and coffee, not towels since they were different). Next time I'll book directly, Hotels.com showed no difference in the listings, which was misleading. I feel most sorry for the housekeeper who cleaned up after us - so sorry.