Mandarin Oriental, Santiago

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Mandarin Oriental, Santiago features a ski shuttle and puts you within a 10-minute walk of Parque Arauco Mall. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Senso, one of 2 restaurants, which serves Italian cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a poolside bar, a 24-hour fitness center, and a children's pool. Fellow travelers love the helpful staff and overall property condition.

Reviews

9.4 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Pet friendly
  • Free parking
  • Free WiFi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Seasonal outdoor pool
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • Conference center
  • Business center

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Garden
  • Terrace
The current price is $305
$305 total
Oct 31 - Nov 1

Why we love this property

Work and play balance
This hotel features 11 meeting rooms and a business center for productivity. After hours, guests can enjoy the bar, poolside drinks, and 24-hour room service.
Culinary delights
Italian cuisine awaits at 2 on-site restaurants with garden and pool views. A cafe offers morning bites, while the bar provides post-adventure refreshment.
Golfer's paradise
This hotel features an adjacent 18-hole golf course and nearby lessons for golf enthusiasts. After a day on the greens, guests can unwind at the bar.

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Club Room, 1 King Bed

A modern hotel lobby with a curved grey sofa, round tables, and a large abstract artwork on the wall.

Club Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds

A hotel room with two beds, a desk, a dining area, and a large window with a city view.

Club Room, 2 Twin Beds

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, desk, chair, and a dining table with a tea set.

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(42 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with two beds, a desk, a dining area, and a large window with a city view.

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(18 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed (View)

A hotel room with a bed, a desk with a lamp, a television, and a window with curtains.

Deluxe Room, 1 King Bed (View)

9.4 out of 10
Exceptional
(31 reviews)
  • Mountain view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

A modern hotel room with a large bed, bedside tables, a desk, a chair, and a large window offering a city view.

Executive Suite

  • City view
  • 81 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Terrace

A modern hotel room with a large bed, bedside tables, a desk, a chair, and a large window offering a city view.

Suite, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 81 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

A modern hotel room with a large bed, bedside tables, a desk, a chair, and a large window offering a city view.

Premier Suite

  • City view
  • 122 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, Terrace

A modern hotel room with a large bed, bedside tables, a desk, a chair, and a large window offering a city view.

Grand Suite, Terrace

  • City view
  • 144 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

A hotel room with two beds, a desk, a dining area, and a large window with a city and mountain view.

Deluxe Room, 2 Queen Beds

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

A modern hotel room with a bed, a desk, a TV, and a seating area.

Deluxe Room, 1 King Bed, Accessible

  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

A modern hotel room with a large window, a desk, two chairs, a bed, and a small kitchenette.

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

A hotel room with two beds, a dining area, and a view of the city.

Executive Room, 2 Queen Beds

9.8 out of 10
Exceptional
(8 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

Terrace Suite King

  • Sleeps 3
  • 1 King Bed

Presidential Suite

  • Sleeps 3
  • 1 King Bed

Executive King Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Suite

A modern living room with a dining area, a sofa set, and a bar counter.

Panoramic Suite

  • City view
  • 141 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

A modern living room with a green sofa, a round coffee table with fruit, and a city view through large windows.

Family Suite, 2 Bedrooms

  • City view
  • 161 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

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About the neighborhood

Map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025

What's nearby

  • Parque Arauco Mall - 4 min walk - 0.4 km
  • Parque Araucano - 4 min walk - 0.4 km
  • KidZania Santiago - 12 min walk - 1.0 km
  • Apoquindo - 14 min walk - 1.2 km
  • Los Leones Golf Club - 2 min drive - 1.4 km

Getting around

  • Santiago Intl. Airport (SCL) - 30 min drive
  • Santiago Central Station - 31 min drive
  • Manquehue Station - 21 min walk
  • Alcantara Station - 21 min walk
  • Military Academy Station - 22 min walk
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)

Restaurants

  • ‪Varsovienne - ‬5 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪glass17 - ‬5 min walk
  • ‪DoubleTree by Hilton Santiago Kennedy - ‬5 min walk
  • ‪Café Mokka - ‬9 min walk

About this property

Mandarin Oriental, Santiago

  • Mandarin Oriental, Santiago features a ski shuttle and puts you within a 10-minute walk of Parque Arauco Mall. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Senso, one of 2 restaurants, which serves Italian cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a poolside bar, a 24-hour fitness center, and a children's pool. Fellow travelers love the helpful staff and overall property condition.

At a glance

Hotel size

    • 299 rooms
    • Arranged over 22 floors

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Children aged 12 and younger eat free breakfast
    • Babysitting*

Pets

    • Pets allowed (dogs only, 1 total, up to 40 lbs per pet)*
    • Service animals welcome
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)

Parking

    • Free onsite self parking
    • Onsite parking limited
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking

Offsite

    • Area shuttle*
    • Ski shuttle*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Babysitting (surcharge)
  • Children's menu

What to do

  • Ski shuttle (surcharge)
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Rafting nearby

Working away

  • Business center
  • 11 meeting rooms
  • Computer station
  • Conference center (16738 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Bike storage
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1992
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • 24-hour fitness center
  • Adjacent to a golf course
  • Seasonal outdoor pool
  • Bicycle parking
  • Locally sourced food is prioritized
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Doorbell and phone notification

Ski

  • Ski shuttle (surcharge)
  • Downhill skiing nearby
  • Snowboarding nearby

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Composting
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Dining

Senso - Overlooking the pool and garden, this theme restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Matsuri - Overlooking the pool and garden, this theme restaurant specializes in Peruvian cuisine and serves lunch and dinner. Open daily.
Atrium - Onsite lobby lounge. Happy hour is offered. Open daily.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: GSTC. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 40 per person
  • Area shuttle and ski shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 100.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per pet, per day, plus a one-time cleaning fee of USD 50

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from October to March

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Frequently asked questions

Does Mandarin Oriental, Santiago offer free cancellation for a full refund?

Yes, Mandarin Oriental, Santiago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mandarin Oriental, Santiago?

Yes, there's a seasonal outdoor pool and a children's pool.

Are pets allowed at Mandarin Oriental, Santiago?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 40 lbs per pet. There's a charge of USD 50 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Mandarin Oriental, Santiago?

Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Mandarin Oriental, Santiago?

You can check in starting at 3:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at Mandarin Oriental, Santiago and nearby?

Have fun with activities like cycling, hiking, and rafting, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy amenities like a seasonal outdoor pool, a 24-hour fitness center, and a garden.

Are there restaurants at or near Mandarin Oriental, Santiago?

Yes, there are 2 onsite restaurants, featuring Italian cuisine and garden views.

What's the area around Mandarin Oriental, Santiago like?

Mandarin Oriental, Santiago is a short 6-minute walk from Parque Arauco Mall and 5 minutes' walk from Parque Araucano.

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Reviews

Mandarin Oriental, Santiago Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Location

9.4

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurants offered a good experience with excellent food quality and refined options. (45 reviews)
  • Breakfast was consistently praised for its excellent quality, variety, and delicious taste. (29 reviews)
  • The pool area is a stunning oasis with a huge pool, beautiful views, and excellent service. (28 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Room
Service staff
Restaurant
Food
Location
Concierge
Airport
Luxury
Air conditioning

Reviews

Verified review

10/10 Exceptional

Great hotel great staff rooms super clean house keeping amazing
Verified review

10/10 Exceptional

Location is nice. Staff is great
Verified review

10/10 Exceptional

It’s the Mandarin Oriental and that’s says a lot. The staff here is very nice and helpful they accommodated us with any needs even with some simple meds from the pharmacy. They offered us suggestions as well as making us feel at home. Thank you to Fabian to give us a crash course on Pisco, Javiera to make us feel great every single morning with her smile and service, Augustina with her joyful self and by giving us suggestions in the city etc. Thank you to the entire staff at the Front Desk to accommodate for a late check out since our flight was late at night and the concierge for taking care of all our needs, and least but not last the housekeeping staff who takes care of our rooms to have it perfectly organized and clean every day. Great Job Guys! Thank you from the bottom of our hearts.
Verified review

10/10 Exceptional

Great location and very well-trained staff. We had a nice stay during our business trip.
Verified review

10/10 Exceptional

We had an excellent stay at this hotel and would gladly return. The room was very clean and comfortable, and the overall facilities were well maintained, creating a relaxing atmosphere throughout our visit. The staff were consistently friendly, professional and helpful, making the check-in process and daily interactions smooth and pleasant. The common areas, including the pool and gym, were always tidy and inviting. As a minor opportunity for improvement, heating the pool would make it even more enjoyable on cooler days, and expanding the range of weight-training equipment in the gym would enhance the experience for guests who exercise regularly. Overall, we were very satisfied and highly recommend this hotel.
Verified review

10/10 Exceptional

Great staff in a wonderful hotel.
Verified review

10/10 Exceptional

The club room was amazing, and the service was spectacular. The pool and restaurants were great, and we very much enjoyed & relaxed on our vacation.
Verified review

10/10 Exceptional

Amazing pool. Excellent food. Incredibly friendly staff. Great rooms. Right next to a giant mall if you need to do shopping. Just a very solid spot
Verified review

10/10 Exceptional

Great hotel, best in Santiago, awesome rooms, wonderful views, great staff, very good restaurants, everything perfect
Verified review

8/10 Very good

Loved almost everything: location, staff, restaurants. Only thing that left a bad taste in my mouth was that I arranged for shuttle to and from airport for my group. Was originally told 150,000 Chilean pesos, however, when I went to check out, they told me that was just for one way and that I would be charged another 150,000 Chilean pesos for my return trip to the airport… tried to escalate at hotel, but no one got back to me…other than this transaction, beautiful hotel
Verified review

10/10 Exceptional

Best hotel experience to date. Room was gorgeous. Staff was super friendly and welcoming. Spa was relaxing and perfectly thought out.
Verified review

10/10 Exceptional

Excellent pool
Verified review

10/10 Exceptional

Lovely pool area/grounds. Staff were very accommodating. Comfy beds.
Verified review

10/10 Exceptional

Excellent Stay and the staff is attentive and friendly. Thank you!
Verified review

10/10 Exceptional

Our room was clean and beautifully presented. Contrary to other reviews we found the staff to be extremely helpful and supportive. We would stay here again without hesitation.
Verified review

10/10 Exceptional

perfect hospitality here! We stayed at a club room, and the staffs at the club lounge were amazingly wonderful. I traveled a lot of countries (50+), but here is the best hotel experience ever
Verified review

10/10 Exceptional

An extraordinary experience from beginning to end. Without question, the best hotel in Santiago de Chile and among the finest properties in Latin America. The service, attention to detail, culinary experience, and overall ambiance exceeded every expectation. Our stay was made even more special as my mother celebrated her 71st birthday at the hotel. The warmth, care, and genuine hospitality of the team made it a truly unforgettable occasion for her and for our family. A special recognition goes to Daniel Reyes at the restaurant, whose professionalism, kindness, and attention to detail transformed an excellent stay into an exceptional one. He played a meaningful role in making this celebration so memorable. Highly recommended, and we look forward to returning.
Verified review

10/10 Exceptional

The staff were all so lovely & helpful. The room was amazing on the 16th floor & the house keeping was so efficient, The breakfast was one of the best breakfasts we have had at any hotel. Definitely 5 stars.
Verified review

10/10 Exceptional

Really caring and nice staff, the rooms were up to date and very clean and comforting. They went out of their way to help kids feel comfortable by setting up teepees and tents. Amazing food including breakfast buffet. The pool is very cold and not heated, the terrace faces the street noise and can be unsafe for younger kids. I went to the spa which was fantastic for a facial. Lovely stay I think it is well worth the price. Thank you!
Verified review

10/10 Exceptional

Very convenient location. Beautiful views to the mountains
Verified review

10/10 Exceptional

Friendly and courteous staff. Spacious, clean and comfortable room. Ground is well kept. Beautiful hotel. Convenient location with shops and restaurants within walking distance. Safe neighborhood.
Verified review

10/10 Exceptional

Great place and service
Verified review

10/10 Exceptional

In my opinion this is the best hotel in Santiago. Rooms are large with stunning views of the Andes mountains. Well kept facilities, well trained staff and a terrace/pool area that’s a true oasis in a very busy city with warm temperatures 9 or 10 months of the year.
Verified review

10/10 Exceptional

Very nice quality hotel with many dining options and comfortable rooms. The Mountain Views at sunrise were wonderful.
Verified review

10/10 Exceptional

Beautiful property, comfortable room.