The hotel itself was beautiful. Loved the look, design, decor, layout, etc. The best employees were the waiters throughout breakfast, lunch, and dinner. Unfortunately, the cons out weigh those 2 pros. To start, during check in, they failed to do 2 out of the 3 important things. They forgot to give us our resort bracelets. When we returned from the city one night, the gate attendant wouldn’t let us in because we had no proof of being guests there. Secondly, they forgot to have us sign the check in paper until the 3rd day of us staying there. Then when I got the ospreys, she refused to give me a copy in English so I can understand what I I’m signing. I had to ask 5 times for her to give me an English copy. Another front desk attendant, would send us to different lines to make us wait longer just to pull us back into the original line we were standing at and then help us later. Breakfast was a complete waste. It wasn’t the greatest. I ultimately brought an extra plate from dinner to eat for breakfast the next day later during my stay. If you are looking to tan, good luck finding chairs. We witnessed people walking up at 5:45-6am to go out their towels on chairs to go back to later and use it. I’ve never seen that before. lastly, there were bed bugs. We found and killed 3 during our stay. Since the hotel was completely booked, it wasn’t like they could switch our rooms.