We stayed here for a family trip and were initially hopeful—the front desk lady was kind and welcoming, and the beds were fairly comfortable. Unfortunately, the rest of the experience didn’t meet expectations.
Our room had a strong mildew smell, and the bathroom floor had hair and small black bugs in the corners. It was clear the room hadn’t been vacuumed properly, and the headboard was noticeably dirty. To make matters worse, the elevator was out of service, so we had to climb to the third floor with three kids and all our luggage. That was exhausting.
The pool was also closed, even though the weather was hot—something we were really looking forward to. Overall, while the staff showed kindness, the lack of cleanliness and broken amenities made our stay frustrating and uncomfortable.