Does Pestana Grand Premium Ocean Resort offer free cancellation for a full refund?

Yes, Pestana Grand Premium Ocean Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Pestana Grand Premium Ocean Resort?

Yes, there's an indoor pool, an outdoor pool, and a children's pool.

Are pets allowed at Pestana Grand Premium Ocean Resort?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Pestana Grand Premium Ocean Resort?

Yes. Self parking costs EUR 15 per day.

Is airport shuttle service offered by Pestana Grand Premium Ocean Resort?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Pestana Grand Premium Ocean Resort?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Pestana Grand Premium Ocean Resort?

No, this hotel doesn't have a casino, but Madeira Casino (5-min drive) is nearby.

What is there to do at Pestana Grand Premium Ocean Resort and nearby?

Have fun with activities like cycling, hiking, and jet skiing, and practice your swing at the nearby golf course. Relax in the hot tub and take invigorating swims in the indoor and outdoor pools. Pestana Grand Premium Ocean Resort also has a sauna and a steam room, as well as a garden.

Are there restaurants at or near Pestana Grand Premium Ocean Resort?

Yes, there are 3 onsite restaurants, featuring Moroccan cuisine.

Does Pestana Grand Premium Ocean Resort have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Pestana Grand Premium Ocean Resort like?

Pestana Grand Premium Ocean Resort is located on the boardwalk/promenade, a short 4-minute walk from Centro Comercial Forum Madeira and 8 minutes' walk from Formosa Beach.

Pestana Grand Premium Ocean Resort, Funchal: Hotel Reviews, Rooms & Prices

10/10 Exceptional

May 18, 2025

Very pleasant stay.

Emanuel, 6-night trip

8/10 Very good

Jul 21, 2025

Another island trip

Overall this is not what you would expect from 5 star hotel. Especially for the price that we paid we expected a bit more. Food was very good.

Maciej, 7-night trip

8/10 Very good

Oct 5, 2025

We stayed here for 10 nights and on the whole we enjoyed our stay. The location is fabulous, right on the coast, the gardens and grounds were lovely and well maintained. The rooms were big, and nice balcony and outlook. The cleanliness of the hotel was superb, I’ve never seen such a clean pool area, loved being in the pool! Cleaning of room was great and friendly staff. 2 negatives that have to be stated to give a true reflection of the hotel… the food is definitely sub par, we had the buffet 2 nights and 3 nights in the Al a carte dining. Only one of which was decent. We ate out the last 5 nights. The breakfast is ok, but nothing special. It has to be stated otherwise people may be disappointed with this being branded as a 5 star, the food is probably 3 star at best. The other minor issue was that the beds were relatively soft, however this is more personal preference than anything else. Overall don’t expect a 5 star but we were prepared for it being more 4 star than 5,l star, we did enjoy our stay once we had decided we would have our evening meals out with the hotel.

Gillian, 10-night trip

10/10 Exceptional

May 28, 2025

The property was very clean and all decor was like knew.The staff were excellent and very helpful. The room was cleaned every day and the furniture was like knew.There was always plenty to eat and would suit all tastes. We had an excellent holiday with no downsides.

Joseph, 7-night trip

10/10 Exceptional

Oct 29, 2024

Very good hotel

Thomas, 15-night trip

8/10 Very good

Apr 9, 2025

Nothing's unique about this property! Food is good but the selection is poor.

Karl, 7-night trip

10/10 Exceptional

Aug 27, 2023

Great place

Alexis, 9-night trip

10/10 Exceptional

Oct 13, 2023

The facilities and amenities were wonderful and location was good with easy access

Suresh, 3-night trip

10/10 Exceptional

Oct 6, 2024

The view from the balcony and from the pool/dinning section.

Eugen Horia, 5-night trip

10/10 Exceptional

Aug 12, 2024

Very comfortable and clean. Lovely seawater pool.

Claire, 10-night trip

10/10 Exceptional

Jan 23, 2023

Beautiful Hotel

Terrific stay. Beautiful hotel. Sea view to die for.

Anthony, 7-night trip

8/10 Very good

Dec 18, 2023

Good stay

Good stay, convenient location. Good meals

3-night trip

10/10 Exceptional

Jan 28, 2023

Amazing hotel

This was an amazing hotel , great facilities … lovely staff who would do anything to make the stay comfortable . Great breakfast buffet which sets you up for the day

Jayne, 7-night trip

10/10 Exceptional

Feb 3, 2023

Very clean property, very friendly and helpful staff, fantastic food in terms of variety and quality. Amazing views over the sea, great location to set out from to explore Madeira and exceptional guest relations staff who can organise any service or excursion you like. Will definitely be back.

Gregory, 4-night trip

8/10 Very good

Dec 6, 2023

The buffet selections were good for breakfast and dinner. Enjoyed the pool area and nice walk along the promenade. However as most guests mentioned the hotel needs updating.

Alison Wai Yee, 6-night trip

10/10 Exceptional

Jan 14, 2024

The views from the room were priceless, the customer service was top notch, and the use of Judita's laundry service was both efficient and s cost savings.

David, 5-night trip

6/10 Good

Oct 12, 2024

No good roomservice, no good restaurant

Hans, 14-night trip

10/10 Exceptional

Sep 14, 2022

Good location, professional stuff, smart facilities, very delicious food with a lot of selections in buffet. Highly recommend.

Galyna, 7-night trip

10/10 Exceptional

Dec 1, 2022

Enjoyed our stay (2-weeks) in this great hotel, friendly team, very helpful. Weather was very warm at 23 celsius in November, often a bit windy in the afternoon. Great food, especially in the restaurants. If you need food for your soul, the church service in the English Church in Funchal is inspiring.

10/10 Exceptional

May 18, 2023

Food at the hotel

Breakfast good. Evening dinner ok if you eat in one of the themed restaurants otherwise eat out.

Diane, 2-night trip

10/10 Exceptional

Jul 22, 2023

They will take good care of you!! Any problem you have they are there to fix. Very caring staff and great option. I would stay there again for sure!!

Lisa, 4-night trip

8/10 Very good

Jan 4, 2024

Great location, great staff and amenities

Great location with all available amenities. Easy access to Forum Madeira mall as well as Funchal attractions. The staff are extremely positive and proactive to make your stay comfortable. Only negative is that the hotel needs a revamp with the flooring in the common areas, the dining area a bit run down. The rooms are really good size but again, the furniture needs a revamp.

Abhirama, 4-night trip

10/10 Exceptional

Mar 18, 2023

Madeira's a great spot to vacation and we thoroughly recommend the Pestana Grand Ocean Resort. It's in a quiet location - about 25 mins drive from the airport, so no flight noise and far enough away from the cruise ship dock to be impacted by their daily arrival - but still convenient for Funchal via bus or walking along the promenade. The staff were great and very friendly/helpful, the room we booked had a fine ocean view and was spotless. We'd certainly stay there again.

Robert, 7-night trip

10/10 Exceptional

Jan 9, 2023

see the ocean and the sun born everyday

8/10 Very good

Feb 17, 2024

Great team , very helpful. Property needs updating.

Oleksandr, 4-night trip

Pestana Grand Premium Ocean Resort

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