Entire apartment

Macondo Tulum

Property class: 3.5
Tulum apartment with outdoor pool

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Macondo Tulum puts you within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can take a dip in the outdoor pool or visit the fitness center for a workout. Apartments feature conveniences like kitchens, along with rainfall showerheads and free WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Free parking
  • Free WiFi
  • Air conditioning
  • Gym

Room options

View all photos for Premium Apartment

A hotel room with two beds, a potted plant, a large window, and an air conditioning unit.

Premium Apartment

  • Garden view
  • 155 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment

A hotel room with two beds, a small table, and a window with a view of greenery.

Deluxe Apartment

  • Garden view
  • 85 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

View all photos for Luxury Apartment

A bedroom with a large bed, a wooden headboard, two bedside lamps, and a view of greenery outside.

Luxury Apartment

  • Garden view
  • 85 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

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About the neighborhood

Map
Av Juanek, Aldea Zama Aldea Maya 1, Tulum, QROO, 77760

What's nearby

  • Dos Aguas Park - 14 min walk - 1.2 km
  • Hospital de Tulum - 19 min walk - 1.6 km
  • Jaguar Park - 3 min drive - 1.8 km
  • Hunab Lifestyle Center - 3 min drive - 1.8 km
  • Holistika Art Walk - 3 min drive - 2.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive
  • Cancun Intl. Airport (CUN) - 99 min drive

Restaurants

  • ‪Nimeño Bakery - ‬5 min walk
  • ‪Delicia - ‬11 min walk
  • ‪Xibak Tulum - ‬4 min walk
  • ‪Rossina - ‬12 min walk
  • ‪La Baguette - ‬11 min walk

About this property

Macondo Tulum

  • Macondo Tulum puts you within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can take a dip in the outdoor pool or visit the fitness center for a workout. Apartments feature conveniences like kitchens, along with rainfall showerheads and free WiFi.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
11:00am

Property size

    • 17 apartments

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM

Special check-in instructions

    • The front desk is open daily from 9:00 AM - 5:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)

Parking

    • Free uncovered onsite self parking

Other information

    • Smoke-free property

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Reviews

Macondo Tulum Reviews

8.0

Very Good

7.8

Cleanliness

7.8

Amenities

8.2

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

Very nice property. Loved the pool.
Verified review

10/10 Exceptional

Solid stay in Tulum.

A great area of Tulum to stsy in, althou yoi will need transportation. The place is very comfortable. Good value.
Verified review

10/10 Exceptional

Great Visit

Our stay at Macondo Tulum was great. I was worried that I would be too far away from town or too close but this location was at a perfect distance from everything we needed. The staff was very welcoming and our room was great. We felt right at home from the moment we got there. Thank you!
Verified review

8/10 Very good

Overall nice property. Pretty pool but a little dirty for my liking. Good WiFi. Great location to lots of things. Good working A/C. Wish it had a washing machine. No drinkable water (so need to buy your own) or beach towels (but they did exchange towels for us)
Verified review

10/10 Exceptional

We enjoyed our stay at Macondo Tulum.
Verified review

8/10 Very good

Property is very well maintained, I will definitely rent this place again. City streets are very bad. (Dustpan it’s the future)
Verified review

10/10 Exceptional

I enjoyed my time at Macondo, i highly recommend coming to Macondo, it is clean, friendly, quiet and encourages independence. However, one downside was on my first night I had thought there was stains on my bed sheets but it turned out it was only bleach stains from washing the bed sheets. Overall, Macondo is a great place if you are looking for a more local like experience. It was a pleasure to stay here.
Verified review

4/10 Fair

From our experience, the place didn't look like the pictures at all. Our appartment was very dirty (stains on the sofa, on the walls, on the sheets). We stayed only one night instead of four because we couldn't spend our vacation in an environment like that.
Verified review

4/10 Fair

We planned to stay here for 5 nights and ended up cancelling our stay and booking else where. Our room was not clean, the sofa bed was stained and dirty. The sheets, pillows/towels in our rooms had stains as well and the kitchen sink had splashes of dark food stains. We tried to get a refund and the manager agreed to it based on our conversation with the receptionist. We filed a complaint through Expedia and they tried to get a hold of the manager several times, even though it was the manager who told us to refund it through Expedia and then they will approve it on their end. It was such a stressful trip considering I should be relaxing on vacation. I rarely leave reviews like this, but I highly recommend staying else where.
Verified review

2/10 Poor

This place is horrible the property doesn’t have check in till 11 pm like it states. Receptionist gets there at 9 am to 3 pm. We ended up getting there at 9:30 pm no one was there. I called and message the number I was provided and no one ever answered. I would advise to call before booking you would see that they would never answer because I was calling to informed them we were not going to arrive at 3 pm for check in but we will be there at a later time and no ever answered we ended up staying in the car till the following morning and no one knew anything or where to complain. The toilet seat was not attached, the towels were so old and see through, the sofa were dirty and it had cigarette burns. The sheets were stained and the mattress was dirty and it smelled like pee. The pool was very dirty and green. The house pans and pots were not in good condition to cook in.
Verified review

4/10 Fair

Mixed feelings

I have mixed feelings about this place and not sure if I would stay here again or not. After seeing some negative reviews on other booking sites, I was nervous about the cleanliness of our apartment prior to arrival. The receptionist kindly showed us to the penthouse and when we noticed stains on sheets and sofa, she seemed to shrug off our concerns. The grounds and main pool, however, appear to be well maintained. The location is on the cusp between the north side of the suburb and the south side of the town, within a single-entry road with a security guard. The main walkable areas of the town, suburbs, and beach are best reached by bike, moto, or car, as the place is a few minute drive away from most things. There is no daily or weekly cleaning service so be prepared to negotiate laundry and cleaning. The living room sofa in our penthouse was heavily stained and after reporting again to reception, it was only the very helpful maintenance gentleman who offered to cover the sofa with a blanket so we could sit comfortably during our stay. The small safe never worked and the primary door to the penthouse has only a simple turnkey lock. However, the area in general felt safe. Additionally, the kitchen is stocked bare minimally so a grocery store run for cleaning and cooking supplies (in addition to food and drink) was necessary. If you value a large space in one of the older apartment buildings located in a relatively quiet area, this place might be right for you.
From road looking at parking and condos.
Living room after blanket used to cover stained sofa
Private plunge pool is aged but relatively clean and enjoyable
Verified review

10/10 Exceptional

Excellent appartement
Verified review

10/10 Exceptional

Cuenta con todas las amenidades
Verified review

10/10 Exceptional

Realmente me gustó que se encuentre muy limpio, mire que mucha gente comenta que no hay recepcionista pero el recepcionista nos dijo que está de 10:00am a 6:00pm, los mensajes que envié por WhatsApp me los contestaron y allí me avisaron que si estaba lista mi habitación, lo recomiendo 10/10.
Verified review

6/10 Good

Al dpto le falta mucha limpieza las cortinas sucias, el sofá cama que tenía ahí apestaba al igual que le alfombra que tienen, no dejaron ropa para dormir en el sofá
Verified review

10/10 Exceptional

La propiedad muy bien pero nunca contestan en los números de contacto
Verified review

2/10 Poor

Ce n’est pas un appart hôtel

Appartement hôtel, mais prévoyez d’apporter tout ce dont vous avez besoin. Le barbecue en photo est sympa, mais il faut acheter le gaz vous-même, car la bouteille était vide, et personne ne nous la remplacé, on as juste dit d'en acheter. De plus, il y a des couverts (fourchettes, etc.), mais seulement pour 4 personnes. Pas de sel, poivre, huiles etc si vous venez à plus de 4, cela devient très compliqué pour manger, car il n’y a pas de table, seulement un bar avec 4 tabourets. Les douches fonctionnent très mal, la “piscine” n’est pas nettoyée et n’est pas remplie entièrement. Il y a bien une machine à laver, mais rien pour étendre le linge. L’appartement n’était pas propre : toiles d’araignées, canapé noir de saleté, rideaux très sales, et encore des toiles d’araignées dans les chambres. La communication avec le propriétaire est quasiment impossible. Vous devez absolument arriver avant 18h, ce qui m’a fait perdre la première nuit, car je n’ai pas pu m’arranger avec eux. Bref, je ne recommande pas cet endroit. Il faut tout racheter pour pouvoir utiliser l’appartement correctement. Considérez cela comme une simple chambre d’hôtel pour ne pas être déçu.
Verified review

8/10 Very good

Excelente estancia, ubicación, y lugar.. Solo parece tener problemas con el olor el baño, por la tarde-noche olía a orines.. desconozco el motivo
Verified review

8/10 Very good

El condominio es bonito y cómoda, la alberca también es bonita pero no está muy limpia. En recepción nunca responden, fue un dolor de cabeza poder comunicarme con ellos y el guardia de la noche no te da nada de información, tardamos más de una hora en encontrar nuestro condominio ya que el solo respondía que le diéramos derecho y nos mandaba a otro lado, considero que es un error total poner de su parte los números de condominios por dentro de los elevadores ya que no se ven, si pudieran enumerar por fuera para que se pueda ver sería una mejora increíble ya que reitero, el guardia de noche solo te responde que el no sabe nada y no hay nadie que te ubique, tienes que estar buscando tu apartamento
Verified review

6/10 Good

Les faltan muchas cosas en el departamento. Como un trapo. La vajilla completa. Muy mala calidad de shampoo y acondicionador. Las cortinas y toallas rotas. El control de la tv sin pilas. No gabia gemte em recepcion muchas veces. Nos quedsmos sin intermet un tiempo... otro sin luz...y no habia a quie. Reportar nada
Verified review

10/10 Exceptional

Estuvo muy buena la estancia si es de gran ayuda rentar coche para desplazarte a donde quieras y conocer muchos lugares cerca . Lo único que recomendaría es la visible limpieza del sillón y tapete de la sala , por lo demás todo muy limpio y funcional. Los alrededores hermosos y el lugar y recepción muy bien!! La comunicación muy buena en todo momento te contactan por whats
Verified review

10/10 Exceptional

Muy accesibles, excelente servicio.
Verified review

10/10 Exceptional

Muy recomendable

Nos quedamos de pasada para el aeropuerto, todo muy lindo y moderno. Recomendable
Verified review

10/10 Exceptional

El lugar es muy bonito. Podría mejorar con algunos detalles, pero en general está bien.
Verified review

10/10 Exceptional

Hermoso lugar para disfrutar y descansar. El personal muy amable y respetuoso. La cocina moderna, pero falta de utensilos para uso en la estufa. Solo dos sartenes servian. Solo dos tazas de cafe para una familia de 7 personas. Si pudieran poner los Sartenes correctos para el uso de ese tipo de estufa seria genial. Gracias. Ruth R