Overall, our stay at this hotel was nice. It’s a beautiful facility with a relaxing ambience. My only issue was a few inconsistencies with the service and messaging from the staff For example, We arrived around 2:30 PM and asked if we could access our room early to which we were told it was not ready and they would text us. I understand that sometimes an early check-in is simply not available. However, the following day I overheard a different staff member checking in someone in a similar circumstance and offered them a paid early check-in or the option to leave their bags with the bell hop and to freely access all of their amenities, including the pool, etc., none of which we were offered to us,we literally sat in the car for 2 hours waiting to access our room so we could utilize the pool. It would’ve been nice to know that we could’ve used those services and enjoyed them longer, but that was not offered to us. Secondly, the rule surrounding the pool are not enforced, mostly I do not care about outside food or drinks coming in, but the rules say that they are prohibited however, there was several people with their own food and beverage as well as smoking with no regulation. Also, FYI the pool stays open several hours past their posted time, something you may want to know if you stay in a pool view room. It didn’t bother us, but people are hanging out close to 11pm. I would stay again, but bummed we didn’t get the same hospitality as others at check in