The receptionists were welcoming, was a bit disappointed with the room, we were assigned a room meant for handicap accommodation, it was brought to my attention by my daughter, also there was an unpainted spot on the wall, looked like someone had punched a hole in the wall and it was being worked on, it just seem like the room was not worth the price, I had to attend an event in Philadelphia and purposely took a room in that location because of the hotels review near the location was bad, but I don't think it was worth the 20 minutes commute. It seemed like the servicing in most industries no longer matters.