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ANA InterContinental Ishigaki Resort by IHG

4.5 star property
Luxury beach hotel with outdoor pool, near Maezato Beach

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Photo gallery for ANA InterContinental Ishigaki Resort by IHG

Exterior
Premium bedding, down comforters, minibar, in-room safe
Point of interest
Indoor pool, outdoor pool, pool umbrellas
Point of interest
Escape to ANA InterContinental Ishigaki Resort, an IHG Hotel, near Maezato Beach and indulge in a luxurious getaway. Relax at the adjacent golf course or unwind with a rejuvenating spa treatment. Enjoy beach cabanas, sun loungers, and multiple pools with waterslides while your little ones have fun with supervised childcare activities.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 5 restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • 2 outdoor tennis courts
  • 24-hour fitness center
  • Beach umbrellas
  • Beach cabanas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Waterslide

For families (6)

  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Daily housekeeping
The current price is $124
$168 total
May 29 - May 30

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Premium Room, 2 Twin Beds, Ocean View (Ocean Wing)

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 2 Twin Beds, Ocean View (Ocean Wing)

Highlights

Lanai
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds (Coral Wing)

Classic Room, 2 Twin Beds (Coral Wing) | Garden view

Classic Room, 2 Twin Beds (Coral Wing)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Premium bedding
  • Partial ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds, Corner (Ocean Wing)

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 2 Twin Beds, Corner (Ocean Wing)

Highlights

Lanai
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom (Ocean Wing, Green)

Suite, 1 Bedroom (Ocean Wing, Green) | Premium bedding, down comforters, minibar, in-room safe

Suite, 1 Bedroom (Ocean Wing, Green)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
Separate bedroom
Premium bedding
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 2 Bedrooms (Club Wing, Club Benefits)

Suite, 2 Bedrooms (Club Wing, Club Benefits) | Premium bedding, down comforters, minibar, in-room safe

Suite, 2 Bedrooms (Club Wing, Club Benefits)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Down duvet
2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Room, 2 Twin Beds, Ocean View (Ocean Wing, Mid Floor)

Premium bedding, down comforters, minibar, in-room safe

Room, 2 Twin Beds, Ocean View (Ocean Wing, Mid Floor)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Premium bedding
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Ocean View (Ocean Wing)

Premium bedding, down comforters, minibar, in-room safe

Classic Room, 2 Twin Beds, Ocean View (Ocean Wing)

Highlights

Lanai
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
  • 40 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room (Upgraded)

Premium bedding, down comforters, minibar, in-room safe

Classic Room (Upgraded)

Highlights

Lanai
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
  • 43 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, Multiple Beds (Coral Wing)

Premium Room, Multiple Beds (Coral Wing) | Beach/ocean view

Premium Room, Multiple Beds (Coral Wing)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Premium bedding
  • 50 sq m
  • Partial ocean view
  • Sleeps 5
  • 2 Twin Bunk Beds

View all photos for Room, 2 Twin Beds (ClubWing, PrivateGarden, ClubBenefits)

Room, 2 Twin Beds (ClubWing, PrivateGarden, ClubBenefits) | Premium bedding, down comforters, minibar, in-room safe

Room, 2 Twin Beds (ClubWing, PrivateGarden, ClubBenefits)

Highlights

Yard
Lanai
Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
  • 43 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds, Ocean View (Club Wing, Club Benefits)

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 2 Twin Beds, Ocean View (Club Wing, Club Benefits)

Highlights

Lanai
Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds (Coral Wing)

Premium Room, 2 Twin Beds (Coral Wing) | Premium bedding, down comforters, minibar, in-room safe

Premium Room, 2 Twin Beds (Coral Wing)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds, Ocean View (Bay Wing)

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 2 Twin Beds, Ocean View (Bay Wing)

Highlights

Lanai
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, Multiple Beds (Coral Wing)

Garden view

Classic Room, Multiple Beds (Coral Wing)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Premium bedding
  • 50 sq m
  • Partial ocean view
  • Sleeps 5
  • 2 Twin Bunk Beds

View all photos for Classic Room, 2 Twin Beds, Ocean View (Club Wing, Club Benefits)

Premium bedding, down comforters, minibar, in-room safe

Classic Room, 2 Twin Beds, Ocean View (Club Wing, Club Benefits)

Highlights

Balcony
Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, Ocean View (Bay Wing)

Premium bedding, down comforters, minibar, in-room safe

Classic Room, 2 Twin Beds, Ocean View (Bay Wing)

Highlights

Lanai
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premium Room (Upgraded) (Additional 17,000 yen for 3 or more, age 6 and older per night)

Premium bedding, down comforters, minibar, in-room safe

Premium Room (Upgraded) (Additional 17,000 yen for 3 or more, age 6 and older per night)

Highlights

Lanai
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
  • 43 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room

Classic Room | Premium bedding, down comforters, minibar, in-room safe

Classic Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
Down duvet
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 2 Twin Beds

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About the neighborhood

Map
354-1 Maesato, Ishigaki, Okinawa-ken, 907-0002

What's nearby

  • Maezato Beach - 4 min walk - 0.3 km
  • Ishigaki Island Ferry Terminal - 5 min drive - 4.3 km
  • Ishigaki Island Limestone Cave - 8 min drive - 5.6 km
  • Ishigakijima Astronomical Observatory - 15 min drive - 9.9 km
  • Shiraho Beach - 18 min drive - 7.8 km

Getting around

  • Painushima Airport (ISG) - 17 min drive

Restaurants

  • ‪マクドナルド - ‬14 min walk
  • ‪モスバーガー - ‬15 min walk
  • ‪カレーハウスCoCo壱番屋 - ‬17 min walk
  • サルティーダ
  • ‪麺工房 - ‬18 min walk

About this property

ANA InterContinental Ishigaki Resort by IHG

At ANA InterContinental Ishigaki Resort by IHG, you can spend time at the beach enjoying cabanas, beach umbrellas, and sun loungers, plus you'll be just a 5-minute drive from Ishigaki Island Ferry Terminal. The outdoor pool and indoor pool provide fun for everyone, and guests can also take advantage of a 24-hour fitness center and 2 outdoor tennis courts. SUNCOAST CAFE, one of 5 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 coffee shops/cafes, a poolside bar, and a bar/lounge. Fellow travelers love the helpful staff.

Languages

English, French, Japanese

At a glance

DONE

Hotel size

    • 458 rooms
    • Arranged over 11 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • For any questions, please contact the property using the information on the booking confirmation
    • A scheduled hot water outage will take place on April 23, 2025 from noon to 2 PM.
    • A scheduled power and water outage will take place on December 19, 2025 from 12:30-5 AM. All facilities that use power and water, including elevators will not be available during this time. Room service will not available from 11 PM on December 18 to 6:30 AM on December 19, 2025.
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (5 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 5 restaurants
  • 2 coffee shops
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Waterslide
  • Mini golf
  • Children's menu
  • Bed rails
  • Stroller

What to do

  • Tennis
  • Mini golf
  • Beach access
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf clubs on site
  • Pool umbrellas

Facilities

  • 5 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour fitness center
  • Adjacent to a golf course
  • An outdoor pool
  • An indoor pool
  • 2 outdoor tennis courts
  • Waterslide
  • Lockers available

Accessibility

  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Slippers

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

SUNCOAST CAFE - This buffet restaurant serves breakfast, lunch, dinner, and light fare. A children's menu is available.
CHINA SHADOW - This restaurant specializes in Chinese cuisine and serves dinner only. Open select days.
YAEYAMA - This restaurant specializes in Japanese cuisine and serves breakfast and dinner. A children's menu is available. Open select days.
OMOTO - This restaurant serves dinner only. A children's menu is available. Open select days.
SALTIDA - This restaurant serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: JPY 1000 per person, per stay
  • Resort fee inclusions:
    • Additional inclusions

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property will be renovating from May 30 2025 to June 1 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Children & extra beds

  • Rollaway beds are available for JPY 8000.0 per night

Pool, spa, & gym (if applicable)

  • Guests under 15 years old are not allowed in the fitness facility, and guests under 5 years old are only allowed in the swimming pool with adult supervision

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

ANA InterContinental Ishigaki
ANA InterContinental Ishigaki Resort
ANA Ishigaki
ANA Ishigaki Resort
InterContinental ANA Ishigaki
InterContinental ANA Ishigaki Resort
InterContinental Ishigaki
Ishigaki ANA InterContinental Resort
Ishigaki InterContinental
Ana Hotel Ishigaki
Ana Intercontinental Ishigaki Hotel Ishigaki
ANA Intercontinental Ishigaki Resort Japan - Okinawa Prefecture
InterContinental ANA Ishigaki Resort
ANA InterContinental Ishigaki Resort by IHG Hotel
ANA InterContinental Ishigaki Resort an IHG Hotel
InterContinental ANA Ishigaki Resort an IHG Hotel
ANA InterContinental Ishigaki Resort by IHG Ishigaki
ANA InterContinental Ishigaki Resort by IHG Hotel Ishigaki

Frequently asked questions

Does ANA InterContinental Ishigaki Resort by IHG offer free cancellation for a full refund?

Yes, ANA InterContinental Ishigaki Resort by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at ANA InterContinental Ishigaki Resort by IHG?

Yes, there's an indoor pool, an outdoor pool, and a children's pool.

Are pets allowed at ANA InterContinental Ishigaki Resort by IHG?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at ANA InterContinental Ishigaki Resort by IHG?

Sorry, there's no onsite parking at ANA InterContinental Ishigaki Resort by IHG.

What are the check-in and check-out times at ANA InterContinental Ishigaki Resort by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).

What is there to do at ANA InterContinental Ishigaki Resort by IHG and nearby?

Practice your swing on the tennis courts. Enjoy a swim in the indoor and outdoor pools after a day out and about. ANA InterContinental Ishigaki Resort by IHG also has a waterslide and a 24-hour fitness center, as well as beach cabanas.

Are there restaurants at or near ANA InterContinental Ishigaki Resort by IHG?

Yes, there are 5 onsite restaurants, featuring Chinese cuisine.

What's the area around ANA InterContinental Ishigaki Resort by IHG like?

ANA InterContinental Ishigaki Resort by IHG is in Maezato, a short 4-minute walk from Maezato Beach.

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ANA InterContinental Ishigaki Resort by IHG Reviews

Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Restaurant
Room
Service staff
Breakfast

What guests liked

  • The beach was beautiful and safe for swimming with great facilities. (3 reviews)
  • The pool was excellent, with a sunrise pool and a night pool, both of which were highly praised. (3 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

ocean view and comfortable hotel.
Makoto, 3-night trip

10/10 Exceptional

Great property
Roberto, 2-night trip

10/10 Exceptional

Wonderful hotel. We really enjoyed our stay. Convenient location. Indoor pool is very warm in the winter so you can swim even if it’s not warm enough for the outdoor pool. I would definitely stay here again.
Tetsuaki, 3-night trip

10/10 Exceptional

The response from the front desk (Ms. Kudo) and the tour concierge desk was excellent. I would definitely like to stay at this hotel again when I visit Ishigaki Island.
YUKO, 2-night trip

8/10 Very good

Enjoyed the hotel, nice room, staff were very helpful. Also enjoyed dinner on the terrace.
David, 5-night trip

10/10 Exceptional

Very nice hotel
Hei Tung, 2-night trip

10/10 Exceptional

Highly recommend this hotel. Staff are great and the hotel is in a great location
Vincent, 4-night trip

10/10 Exceptional

Beautiful property with gorgeous views of ocean. Very family friendly with many amenities & dining options. Convenient to port area with many shops & restaurants. Very accommodating & exceptional staff.
Patricia, 3-night trip

10/10 Exceptional

Nice location..Nice sea view..Nice staff..nice breakfast..nice surrounding!
Kiran Raju, 3-night trip

10/10 Exceptional

Sea turtles? Yes please.

Fantastic stay at this property. Stay in the renovated Bay Wing building if you can swing it. Staff were fantastic, very welcoming and attentive. The breakfast at Saltida was worth it, with dishes ranging from steamed pork buns, wood fired beef to pastries and fresh fruit. Some fun cafes and restaurants within walking distance, too. Saw a loggerhead sea turtle and puffer fish while snorkeling in the roped off area of the beach. Would return in a heartbeat.
Brian, 5-night trip

10/10 Exceptional

Amazing staff, helpful to the fullest! When out of their way to accommodate and make recommendations. The resort is beautiful and very clean. Has many dining options and beautiful views of the ocean. I will definitely stay here again! Thank you for an amazing experience.
KARINA, 3-night trip

10/10 Exceptional

We absolutely LOVED our stay here!! From check in to check out, everything was comfortable, beautiful, and fun. The beach with amenities was great - the pools 😍, all of the restaurants, the comfy beds and room. Loved it all. Great for families or friends. Drinks by the pool, a plus 😉
Valerie, 3-night trip

10/10 Exceptional

Fantastisk Hotel. Ble oppgradert til ert stort rom høyt oppe. God frokost flott strand med gratis strandsenger.
Karl-Aksel, 4-night trip

10/10 Exceptional

well maintained. very delicious meals
Andreas, 4-night trip

10/10 Exceptional

Took my mom for vacation. Seems like she enjoyed the stay and food. We did not go to the Buffett however the Japanese breakfast was great. The room was clean and bathtub was large and you can relax.
Kaori, 1-night trip

4/10 Fair

Dining- Poor food handling and/or preparation. We decided to dine at the Saltida (dinner buffet) and as a result we both suffered from a fairly violent food poisoning. It was necessary to extend an extra day as there was just no way we would be able to physically fly out the next day. In addition to this, communication between management and front desk was near to non existent. The hotel did compensate for the meal but made no effort/offer to cover the extra night stay, despite the fact that their restaurant was at fault. I must recognize the restaurant manager as he was the only individual that checked on us and provided water/fruit.
Frank, 1-night trip

4/10 Fair

Run down. Few options for activities for kids so not a family resort. Limited English capabilities.
Laurence, 3-night trip

10/10 Exceptional

Comfortable, Clean & Modern

We had a wonderful time at the ANA Intercontinental Ishigaki. Our room was comfortable, clean, and modern. The lobby always smelled refreshing. It was easy to get to the restaurants, pools, and amenities at other wings. It you rent a car, there was plenty of parking. We really had a lovely vacation and we're very happy with our choice to stay at ANA.
Susan, 4-night trip

10/10 Exceptional

very nice
JIE, 4-night trip

8/10 Very good

Not enough bars during the day near the pool. Food and drinks at restaurant extremely pricey. We ended up eating out. Not enough restaurants
Marvin, 3-night trip

10/10 Exceptional

great
Tomohiro, 3-night trip

10/10 Exceptional

It is my first time coming to Ishigaki in Okinawa. Japanese service obviously is top notch. But ANA Intercontinental Ishigaki Resort service is just something else. A big shout out to Miki at the front desk of the Bay Wing where we were at. Our flight was 8am and taxi typically don’t operate that early to take us to the airport. Miki just relentlessly calling for us and proactively suggested to get two taxi instead of a big one such that we can get to the airport as fast as possible. All other staffs were awesome also. Room is superb. Food was great. The pool and beach facilities are amazing. I will definitely come back again!!!
Thomas, 2-night trip

10/10 Exceptional

good
Keita, 3-night trip

10/10 Exceptional

Toll….
Massimo, 4-night trip

6/10 Good

Expected MORE from a Resort Hotel

my room was located in the Ocean wing but upon arrival the concierge went on about the Bay wing - it was very confusing. it is understood that English is NOT the spoken language but there was obviously some miscommunication about the breakfast plan that was purchased (upsell) - details were lost in translation. after the first day - room was not cleaned at all (no fresh towels, bed was not made and garbage NOT removed). the second day - bed was made, room was NOT cleaned, no fresh towels, garbage not removed and toilet paper not replenished - called down to ask if i could take towels from the carts left in the hall (the carts were left there well into the night). third and fourth days - regular room maintenance
Patricia, 4-night trip