There are no elevators, so if you have any problems with stairs, you should book elsewhere or request a bottom floor. The front desk staff are very nice, when they are at the front desk. Housekeeping never answered the phone, and by the time we got to the front desk at 6:30 pm to request more towels or toilet paper, no one was around. The sign says call Security, but they are contracted out so they don’t have access to towels or toilet paper. Overall the room was clean, lots of drawer space. Nice property. Would probably book again, but would definitely request a bottom floor as my legs had a hard time navigating stairs with luggage and the bajillion things we were carrying.