Does Musae Relais & Spa offer free cancellation for a full refund?

Yes, Musae Relais & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Musae Relais & Spa?

Yes. Self parking costs EUR 20.00 per day. Parking spots may be limited.

What are the check-in and check-out times at Musae Relais & Spa?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. Check-out time is 10:30 AM. Late check-out is available for a charge (subject to availability). Express check-in is available.

What's the area around Musae Relais & Spa like?

Musae Relais & Spa is a short 6-minute walk from Polignano a Mare Station and 5 minutes' walk from Grotta Ardito Promenade.

Musae Relais & Spa, Polignano a Mare: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Oct 5, 2025

Amazing place, great room and super kind staff. Will be back.

Michal, 1-night trip

6/10 Good

Jul 3, 2025

Excellent service friendly and professional from Enza & Claudio , breakfast was so good and prepared freshly by Amazing team !! The rooms are just ok , average for the high price , noisy as they are at street level , not sound proof , air conditioning not performing well , rooms are very clean , no closets , Breakfast room accommodate only 3 couples otherwise you have breakfast in your room Overall nice experience, very well located Thank you for all the staff for their hospitality and help

Ramez, 4-night trip

10/10 Exceptional

Sep 30, 2024

Short but a amazing stay :-)

1-night trip

4/10 Fair

Mar 29, 2025

No lounge just 4 table breakfast room, no reception area, breakfast not as advertised staff hovered and talked among themselves etc, etc,

Catherine Mary, 10-night trip

8/10 Very good

Sep 12, 2024

Fantastic hotel, the room was large, really clean and comfortable. The staff were so helpful, and friendly. Only downside was it was next to the kitchen/dining area and not sound proof so woken up very early to the sound of breakfast being prepared.

1-night trip

10/10 Exceptional

Oct 22, 2024

Excellent Service 10/10 The service at this hotel made all the difference. The attendants were very friendly and helpful with recommendations and accommodating ad hoc requests. The rooms and facilities were clean and comfortable. The location was very central to the town and local dining options. Most within 5-10 mins walking distance.

Jonathan, 3-night trip

10/10 Exceptional

May 27, 2019

Room, location, staff, breakfast.. everything perfect. Amazing stay. Definitely going back soon.

Silvio, 1-night trip

8/10 Very good

Sep 13, 2022

Nice relaxing stay with a convenient location

Stayed in a suite and it was fantastic. Spacious for two people, great location and a private patio with a mini pool and shower. Staff were very friendly and the morning breakfast was delivered to your room right on time as scheduled. Great options for breakfast and the quality was great!

Dwayne, 2-night trip

8/10 Very good

Oct 5, 2023

Great location and very central. First floor is right on the street which can be problematic if you are light sleeper, as well we had people loitering in front of our door/room at night. Lovely staff and easy check in/out!

Ramy, 1-night trip

10/10 Exceptional

Sep 19, 2024

I have to say that the staff service exceeds my expectations. They care about everything you will need. Parking, breakfast and others details. Special thanks to Johanna and Graciela who prepare and served us a wonderful breakfast every morning. Gracias ‼️

Carlos, 3-night trip

10/10 Exceptional

Aug 17, 2023

Loved it

Tony, 3-night trip

8/10 Very good

Jun 4, 2025

We stayed here for 4 nights for a wedding in May. The penthouse was very nice and modern, especially the outdoor decking and hot tub, which was ready to use upon arrival. The penthouse was not actually at the location of the hotel though, but a few streets away. However, the staff helped us with our luggage to our apartment on a golf buggy. The property itself is a shared apartment building with residential properties underneath the penthouse. The room was up 3 flights of stairs and there is no lift, so just bear this in mind when booking. The staff were very friendly and helpful, and the complimentary breakfast was beautiful and brought directly to our room every morning. The apartment was generally clean however there was mould in the bathroom upon arrival and stagnant water left in the kettle from previous guests. We travelled with a baby which we added onto the booking at a later date. We were told there would be no extra cost for this on the phone, then when we arrived at the property were charged an additional €120 hidden cost which was very disappointing. Overall, the stay was nice and the apartments are very close to the centre, so all the main attractions are within walking distance.

Lauren, 4-night trip

10/10 Exceptional

Nov 2, 2024

Love this place

Musae Relais & Spa in Polignano a Mare was an absolute highlight of our trip! The location is unbeatable, right in the heart of everything. We got great dining recommendations both nights and loved every place they suggested. Breakfast was a treat, with a huge variety and eggs cooked to order right there—perfect for starting the day. The staff went above and beyond. We were a group of 9, and they rearranged the breakfast room so we could all sit together, which made it so much more special. They even took care of receiving and storing some boxes for us, which was super convenient. The owners were hands-on and helped out during breakfast, making us feel at home. The front desk team was amazing, handling everything so smoothly that we could just relax and enjoy. Highly recommend Musae Relais & Spa—it’s the kind of place you want to come back to!

Eddie, 2-night trip

4/10 Fair

Feb 20, 2025

This is an odd highly fractured property with rooms scattered at different levels and places of the building - while the room was clean and orderly it was at ground level at a corner and when people walked by it felt like they were speaking literally at the end our bed The safe in our room needed to be reset twice The room lacked standard amenities like an espresso machine and a kettle. Breakfast was served in a tiny room with only 6 cramped seats (but it was a decent breakfast) Finally we arranged for parking as the b&b is in the historic city - they were supposed to pick us up via golf cart but once we arrived we were informed that the golf cart was not available The next morning was better as the person on duty made sure the golf cart was actually available Overall great location - clean and orderly rooms - but overall it feels like it is over billed relative to the

Peter, 1-night trip

10/10 Exceptional

Jun 6, 2023

Giulia at the desk was absolutely wonderful! She was so informative and accommodating. The property is in a fantastic location. Walkable to everything. We were able to park our car nearby in a secure lot they provided for us. They picked us up from the lot in a golf cart and transported us with our bags on a quick 4 minute drive to the hotel. Our room was up a steep flight of steps but they carried all of your bags up for us. I love this beautiful property in a great location with a wonderful staff. I would stay here again and highly recommend it.

Diana, 4-night trip

4/10 Fair

Apr 8, 2025

We booked this hotel based on the location being in the historic district of Poligniano. However, on the day of our arrival we received a message to meet the attendant at a different address. The address took us to an apartment building on a busy street in the periphery of town. Since we were arriving after hours, we assumed we were meeting someone to pick up the keys to our room. But instead we were told that our room is in the apartment building, which we had arrived at and had no elevator and 63 steps to the room. Needless to say, we were shocked and confused, but the attendant kept apologizing and saying that is the only room that can accommodate 3 people. For breakfast they offered to bring some cream filled pastries to our room. We asked if we could at least come to the hotel to eat a proper breakfast, but that was not possible either. As conciliation we were told we can go to the pastry shop next door to have cream filled pastries instead. Who the heck eats pastries for breakfast!!? Even getting a proper parking was an ordeal but they finally caved and said we could park in the staff parking lot for free. The one positive thing I will say is that the staff seemed genuinely embarrassed about the situation and they were trying to make it right. This could’ve all been avoided if the description of the place was accurately stated on Expedia.

Ladan, 2-night trip

10/10 Exceptional

Oct 9, 2025

Me gustaría que el baño si fuera un lugar cerrado 🙊💩

Daniela, 1-night trip

10/10 Exceptional

Oct 5, 2025

MARCELO C, 2-night trip

10/10 Exceptional

Sep 28, 2025

A equipe era maravilhosa, o café da manhã farto e a localização excelente

Luciana, 2-night trip

10/10 Exceptional

Jun 25, 2025

juliana, 6-night trip

8/10 Very good

Jun 8, 2025

The bed was very comfortable and the room was clean and had a very serene comfortable vibe. I slept great but it was noisy on the street until around midnight but that just is the norm being right in the city and having the room just off the street. Still it was a great stay and I would definitely stay again!

christy, 1-night trip

8/10 Very good

Jun 6, 2025

T778dh8u

LUIS, 1-night trip

10/10 Exceptional

Jun 5, 2025

Escolha perfeita

Estadia incrivel , localizado próximo a todas as atrações , ótimo atendimento, escolhemos uma suite superior com deck e spa privativos

roberto, 3-night trip

10/10 Exceptional

May 12, 2025

alexandra, 3-night trip

10/10 Exceptional

Apr 26, 2025

Estadia muy agradable, estuvimos muy bien atendidos por Enza. Muy limpio y el desayuno inmejorable.

lucia del carmen, 3-night trip

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Does Musae Relais & Spa offer free cancellation for a full refund?

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