2/10 Mediocre
27 de junio de 2025
Terrible, don't recommend...happy to leave!
I brought my family for my work trip to Saskatoon. The first hotel we booked had their pool under construction so we rebooked to Hilton Garden Inn. Upon arrival there was no mention of your pool being under construction, in fact on the contrary the signage posted said the pool was to reopen the day we arrived (Tuesday June 24th) we were never informed of a cost for parking. The first day out family for dressed to swim just to find scaffolding surrounding the pool area, we inquired what was happening and were told it would be open tomorrow (Wed) which never happened, again Thursday same story, Thursday evening we were told it wouldn't reopen until after our stay ended Friday!! The entire stay we were placed in a room directly beside a room being renovated waking us every morning by 7am with endless banging, drilling, and on and off horrid chemical smells! The night staff smoked cigarettes directly outside the entrance to the hotel which we had the great displeasure of having to walk through multiple times! Our children had to write their year end exams (homeschooled) while being endlessly interrupted by the construction! We also had no conditioner in our room upon check in, a broken hair dryer, a practically empty roll of toilet paper, and broken blinds... The front desk lady was lovely but had no information or authority to address any of these issues! Oh I almost forgot to mention the sleeping manon the floor in the hall that I encountered on the way into work!!
scott
scott, viaje de negocios de 3 noches
Opinión verificada de un huésped de Hoteles.com
