Hotels in The Trails

"The floors were semi clean- I spilt some of my water on the floor and when I wiped it the white hotel towel was brown. The room smelt of mold - it actually made me sick from how bad it was. Spoke to the GM Donna about it and she was great said she’d fully refund the whole booking. Been waiting almost a week for the refund so I called the hotel to check- I was greeted with a rude front desk lady. I don’t remember her name but she’s blonde with curly hair and an accent- very rude. She stated the manager said she’d refund the resort fees only - even tho she wasn’t apart of our conversation. I told her I’d like the GM to call me; so I get a phone call from the hotel and it’s a different manger - I believe her name was Barbara. She was rude and tried to turn it back around onto me than it was my fault that I was unhappy with my stay because I didn’t say anything about the room when I checked in at 7pm after working all day for a ONE NIGHT stay to just relax. No I didn’t feel like lugging all of my stuff to another room- I was told I’d receive a call back in regards to this situation and I have yet to receive one. "

"My room was exceptionally clean and the staff was very helpful"

"Good hotel "

"We had a great time!!"

"We enjoyed our stay however I gave it a 4 star because "breakfast" was kinda disappointing it was more like snacks than breakfast."

"Excellent like always I forgot my bottle if water is ok"

"Room never got cleaned; had to beg for coffee service refresh; only 2 of 4 elevators working cresting very long lines up and down "

"The floor in the room was so dirty your feet turned black from walking around, the spa was usually half full (they must have had a leak) and dirty and the swimming pool was dirty most of our 6 day visit, the hotel grounds were not maintained very well mulch beds were washed out (no mulch) and plantings looked pretty much dead. And the room keys deactivated frequently. Won't go back!"

"Parking is great for trailers...Breakfast, if you're into eggs and sausage you're good. I've been staying here for years because of the parking and Speedway proximity...but the place just needs a refresh...stained carpets, rusted out tub...the staff does their best, but the place ia just tired."