Near Trentham Monkey Forest, The Upper House offers a serene retreat with cooked-to-order breakfast and a garden to unwind. Connect to in-room WiFi, enjoy the on-site restaurant's kids' meals, or relax at the bar - previous guests rave about the helpful staff and top-notch property condition.
The Upper House, The Green, Stoke-on-Trent, England, ST12 9AE
What's nearby
World of Wedgwood - 4 min drive - 2.4 km
Trentham Monkey Forest - 6 min drive - 4.6 km
Trentham Gardens - 7 min drive - 4.6 km
Fenton Manor Sports Complex - 11 min drive - 9.1 km
Staffordshire University - 12 min drive - 10.0 km
Getting around
Manchester Airport (MAN) - 56 min drive
Birmingham Airport (BHX) - 64 min drive
Stone Station - 13 min drive
Longton Station - 14 min drive
Blythe Bridge Station - 14 min drive
Restaurants
The Trentham Estate - 7 min drive
Toby Carvery - 7 min drive
The Lakeside - 15 min drive
Trentham Craft Bar - 8 min drive
Plume of Feathers - 14 min walk
About this property
The Upper House
The Upper House is a great choice for a stay in Stoke-on-Trent. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out ., which serves breakfast, lunch, and dinner. Other highlights at this eco-certified hotel include a snack bar/deli, a terrace, and a garden. Fellow travelers love the helpful staff and overall property condition.
Languages
English
At a glance
DONE
Hotel size
24 rooms
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 5 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
DONE
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Electric vehicle charging point on site
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Free cooked-to-order breakfast each morning 7:00 AM–9:30 AM
Restaurant
Bar/lounge
Room service
Snack bar/deli
Traveling with children
Children's menu
Working away
3 meeting rooms
Conference space
Services
24-hour front desk
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Facilities
Garden
Picnic area
Terrace
Banquet hall
Accessibility
Elevator
Room amenities
Be entertained
Flat-screen television
Home comfort
Heating
Coffee/tea maker
Electric kettle
Iron/ironing board
Freshen up
Shower/tub combination
Free toiletries
Hair dryer
Towels
Stay connected
Free WiFi and wired internet
More
Daily housekeeping
Special features
Dining
. - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
. - This bar serves brunch and lunch. Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Early check-in can be arranged for an extra charge of GBP 20.00 (subject to availability)
Children & extra beds
Rollaway beds are available for GBP 20.0 per day
Policies
Only registered guests are allowed in the guestrooms.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
Also known as
Upper House Hotel Stoke-on-Trent
Upper House Stoke-on-Trent
The Upper House Hotel
The Upper House Stoke-on-Trent
The Upper House Hotel Stoke-on-Trent
Frequently asked questions
Does The Upper House offer free cancellation for a full refund?
Yes, The Upper House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Upper House?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Upper House?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at The Upper House?
Check-in start time: 3:00 PM; Check-in end time: 5 AM. There's a charge of GBP 20.00 for early check-in (subject to availability). Check-out time is 11 AM.
What is there to do at The Upper House and nearby?
The Upper House has a picnic area and a garden.
Are there restaurants at or near The Upper House?
Yes, there's an onsite restaurant, ..
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The Upper House Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Popular mentions
Service staff
Room
Breakfast
Food
Location
Wedding
Gardens
View
Parking
Bedrooms
What guests liked
Breakfast was consistently described as delicious, with a great selection and excellent service. (24 reviews)
The property's dining experience was excellent, with good food, a superb choice of menu, and top-class evening meals. (3 reviews)
Parking is convenient and included, with easy access to the property's beautiful grounds. (3 reviews)
From real guest reviews summarized by AI.
Reviews
10/10
Wonderful welcome and stunning grounds and views. Excellent breakfast
Judith
1-night trip
10/10
Lovely property, nice staff and lovely food
In a beautiful location.
Julie
1-night trip
10/10
Nice clean room, very comfy matress, beautiful grounds with excellent views, very relaxing,
Verified traveler
1-night trip
10/10
We want to see Bella again :)
Verified traveler
1-night trip
10/10
The hotel was excellent, the staff were brilliant and so friendly. The room was great with a massive bed. The food at dinner was 5 star and great portions as well. Breakfast was really good. All in all a perfect stay at a top hotel.
Deborah
1-night trip
10/10
Beautiful setting
Joanna
2-night trip
10/10
excellent service from the staff and cleanliness. Food was very good. The downside is the size of the ensuite, a bit on the small side.
Norman
1-night trip
10/10
A lovely character hotel in a beautiful setting. Excellent food and service too boot, would definitely return should I need to stay over in that area.
Kevin
1-night trip
6/10
Lovely location. Service is very good and friendly. Unfortunately the rooms are small and walls are thin - we heard conversations olin next rooms up until 3a.m plus. Pose of adjacent showers and toilets. Not a place fora restful sleep.
Paul
2-night trip
10/10
We love staying at The Upper House. The breakfast is amazing. Especially the oatcakes. Quality is above all other breakfasts! We will be back
Cassandra
1-night trip
10/10
A charming hotel full of character. A historic property with connections to the Wedgwood family.
We were greeted by Bella the resident cat who endeared herself to us. The room was perfect with a good balance of historic charm and modern comfort. Good supply of teas, coffee and biscuits appreciated.
Graham
2-night trip
10/10
Stayed (for second time) overnight, with family joining us for evening meal. Staff could not have been more helpful, a 'can do' attitude made us all feel very welcome.
Excellent food, lovely surroundings / grounds.
Roy
1-night trip
10/10
Great staff. Interior decorating needed
Jeffrey
1-night trip
10/10
It was our second stay here and it was great. Typical independant country house style hotel in that it has lovely authentic decor and styling, great service, plenty of free parking, nice countryside views, and breakfast included.
Rob
2-night trip
10/10
Food was amazing, staff really friendly and accommodating, in a beautiful secluded location Christmas tree in the hall made it very festive.
Jason
1-night trip
10/10
Another comfortable stay whilst visiting my parents in the village. It’s a beautiful property ideal for walks around the area whilst offering home comforts and a great breakfast. I always have a great night sleep and the bathroom facilities are really modern. Customer Service just needs to be a little more personable as I stay here quite regularly and they haven’t yet realised with the ‘welcome to me back’ however it’s perfect for my family.
Rebecca
1-night trip
10/10
Really nice hotel,which is refreshing when hotels are becoming more of the same. It’s got a lovely ambiance and sits in grounds which are just perfect for a walk before dinner. The staff are extremely friendly and helpful plus the restaurant serves nice food at a very competitive price. We stayed there after my wife went to the Emma Bridgewater factory which is just up the road. It’s also close to the Wedgewood experience if you’re into that sort of thing. A real plus for me were the electric chargers for the car too. Thoroughly recommended.
Martin
1-night trip
10/10
Really comfortable room and bed with a modern bathroom that’s super clean. Staff were welcoming and the breakfast was great with lots of options. Parking is easy and it’s really accessible for visiting our family. Would suggest a little bit more personal interaction to gauge why a customer visits and share what else is available food/drink wise from the hotel besides breakfast. Will be staying again in a couple of weeks and looking forward to it.
Rebecca
2-night trip
10/10
Scenery was lovely, bathroom modern and clean with great shower. Nice patio area as well and liked the christmas tree in reception. Staff pleasant and friendly. Breakfast cereal museli was very nice and also vegan options available.
Verified traveler
1-night trip
10/10
Lovely old style hotel & would over to visit when weathers better. Has lots of character & charm. Staff great helpful & friendly. We had dinner there which was presented well very tasty & enough choice to suit all tastes but not overwhelming. Prices are good too for this style of hotel.
Dawn
1-night trip
10/10
Lovely quiet location. We enjoyed a delicious dinner and breakfast the next morning. Menu choice for both was unusual and extensive.
Joy
1-night trip
8/10
Very nice business stay. Breakfast was excellent. All staff very polite.
jonathan
1-night trip
10/10
Excellent 1 night stay. Felt very welcome on arrival and had check-in online. The receptionist was very pleasant and informative. Room was very comfortable with lovely bed linen and towels and nice amenities. Fabulous breakfast. We really enjoyed our brief stay.
A
1-night trip
10/10
What a lovely hotel with great staff
Kathryn
1-night trip
8/10
We booked a Luxury Suite which was very spacious with it’s own dressing area.
The hotel is very grande and the reception room on the main floor was very relaxing for a coffee and cake.
Wish we had more time to explore the hotel grounds.