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Aloft Tulum

4.5 star property
Tulum hotel with 2 restaurants and 2 outdoor pools, aimed at LGBTQ+ guests

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On the coast of Mexico, Aloft Tulum is a haven for relaxation and adventure. Unwind at one of two pools with cabanas or indulge in rejuvenating spa treatments like massages and facials. Savor breakfast, lunch, or dinner at the on-site restaurants while staying connected with WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Pet friendly
  • Parking available
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • Internet in the lobby
  • 24-hour fitness center
  • Self parking
  • Pool bar
  • Room service
  • Coffee shop/cafe

Feel at home (6)

  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace

Why we love this property

Work and leisure blend
Work efficiently in business spaces, then unwind with spa treatments and poolside drinks. This hotel balances productivity and relaxation.
Culinary bliss
This hotel offers 2 restaurants, a cafe, and 2 bars for dining variety. Full breakfast includes vegan and vegetarian options.

Similar properties

2 outdoor pools, free cabanas, pool umbrellas
Motto by Hilton Tulum
Zama
  • Pool
  • Spa
  • Pet friendly
  • Free parking
8.6 out of 10, Excellent, 380 reviews
The price is $74
$116 total
includes taxes & fees
Jun 4 - Jun 5
Motto by Hilton Tulum
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About the neighborhood

Map
Av Coba Sur mz 5 L 1, Region 14, Tulum, ROO, 77760

What's nearby

  • Jaguar Park - 2 min walk - 0.2 km
  • Hunab Lifestyle Center - 2 min walk - 0.2 km
  • Dos Aguas Park - 3 min drive - 1.8 km
  • Tulum National Park - 4 min drive - 2.9 km
  • Hospital de Tulum - 5 min drive - 2.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 46 min drive
  • Cancun Intl. Airport (CUN) - 91 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Jasmine - ‬15 min walk
  • ‪Panza Tulum - ‬7 min walk
  • ‪El Capitán - ‬7 min walk
  • ‪Carl's Jr. - ‬1 min walk
  • ‪Casa Sofia - ‬1 min walk

About this property

Aloft Tulum

Aloft Tulum features a rooftop terrace and puts you just a 5-minute drive from Tulum National Park and Gran Cenote. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at W XYZ Restaurant, which serves breakfast and is one of 2 restaurants. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar, and a 24-hour fitness center. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 140 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Contactless check-in available
    • Express check-in/out available
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (2 total, up to 40 lbs per pet)
    • Service animals welcome
    • Restrictions apply*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured covered onsite self parking (USD 17 per day)
    • Wheelchair-accessible parking and van parking on site
    • Electric vehicle charging point on site
    • Onsite carport
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas
    • Caters to LGBTQ guests

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby
  • Ecotours nearby
  • Snorkeling nearby

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Coworking spaces
  • Conference space (2170 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2021
  • Rooftop terrace
  • Rooftop garden
  • Garden
  • Television in common areas
  • 24-hour fitness center
  • 2 outdoor pools
  • Shopping mall on site
  • Vegan dining options
  • Vegetarian dining options
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 59
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 25
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Grab bar near toilet
  • Toilet grab bar height (inches): 47
  • Doorbell and phone notification
  • Well-lit path to entrance

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium digital channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only
  • Mobile key entry

Special features

Dining

W XYZ Restaurant - This restaurant serves breakfast only.
Ático Rooftop Bar & Loung - This tapas bar serves lunch and dinner. Open daily.
WXYZ Bar - This sports bar serves lunch and dinner. Open daily.
Re:fuel by Aloft - This coffee shop serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Service fee: USD 10 per accommodation, per night

Optional extras

  • Wired internet access is available in public areas for an extra charge
  • Full breakfast is offered for an extra charge of approximately USD 25 to 25 for adults, and USD 20 to 25 for children
  • Airport shuttle service is offered for an extra charge of USD 268 per vehicle (one-way, maximum occupancy 10)

Children & extra beds

  • Airport shuttle service for children up to age 17 costs USD 1 (roundtrip)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge

Parking

  • Covered self parking costs USD 17 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property caters to LGBTQ+ guests.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Frequently asked questions

Does Aloft Tulum offer free cancellation for a full refund?

Yes, Aloft Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Aloft Tulum?

Yes, there are 2 outdoor pools.

Are pets allowed at Aloft Tulum?

Yes, pets are welcome, with a limit of 2 total and maximum weight of 40 lbs per pet. A pet fee will be charged. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Aloft Tulum?

Yes. Self parking costs USD 17 per day. Electric vehicle charging is available.

Is airport shuttle service offered by Aloft Tulum?

Yes, an airport shuttle is available. The charge is USD 268 per vehicle one-way.

What is there to do at Aloft Tulum and nearby?

Have fun during the warmer months with activities nearby such as snorkeling. Additional recreation nearby includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include 2 bars and a 24-hour fitness center. Aloft Tulum also has a garden.

Are there restaurants at or near Aloft Tulum?

Yes, there are 2 onsite restaurants.

What's the area around Aloft Tulum like?

Aloft Tulum is a short 3-minute walk from Jaguar Park and 2 minutes' walk from Hunab Lifestyle Center.

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Reviews

Reviews

9.0

Wonderful

9.6

Cleanliness

9.2

Amenities

9.2

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The rooftop pool and other pool options were highly praised for their design, cleanliness, and overall experience. (15 reviews)
  • Breakfast was excellent with a variety of fresh and tasty options. (14 reviews)
  • The hotel is conveniently located near the beach with easy access to nearby beach clubs and cenotes. (9 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Location
Food
Rooftop pool
Breakfast
Beach
Bar
Restaurant
Amenities

Reviews

Verified

8/10 Very good

Good, clean rooms. Convenient location for exploring Tulum. One day there was a shortage of towels, which was inconvenient. However, overall good for a short stay.
Ajay, 5-night trip
Verified

10/10 Exceptional

The staff super nice and the location is great.
Maria, 3-night trip
Verified

8/10 Very good

Laundry facility excellent. Breakfast ok, coffee needs to be better. Staff great. Rooftop awesome.
Daniel, 1-night trip
Verified

10/10 Exceptional

Loved our stay. Great breakfast 😊
Marianne, 5-night trip
Verified

10/10 Exceptional

Safe and clean. Close to the city center and beach road. Would stay here again
Sahiba, 1-night trip
Verified

10/10 Exceptional

Everyone was so friendly and helpful! I loved my stay!
shayla, 5-night trip
Verified

10/10 Exceptional

Loved it, beautiful property. Safe parking garage, beautiful roof top pool, great staff, great location, great food!
Katelyn, 2-night trip
Verified

10/10 Exceptional

Amazing location and great facilities. The breakfast was excellent.
Nithin, 2-night trip
Verified

10/10 Exceptional

Excellent location , brand new property. Friendly and helpful staff
FABIOLA, 1-night trip
Verified

10/10 Exceptional

This boutique hotel was inviting and felt so off the beaten path. It was centrally located.
Wendi Sue, 5-night trip
Verified

10/10 Exceptional

Relaxing time

Very nice hotel. Very clean , the breakfast buffet was delicious.Very friendly and accommodating staff. I would recommend it.
Maria, 1-night trip
Verified

10/10 Exceptional

My stay was great , and it wasn’t too far restaurants or other activities! They let you do early check-in.
Guerdy, 2-night trip
Verified

10/10 Exceptional

Favorite Place To Stay

My favorite place to stay when visiting Tulum. Love the food, the staff and the property. It’s close to downtown and as well as the hotel zone. Worth the price!
Tamara, 2-night trip
Verified

10/10 Exceptional

Aloft Tulum property is amazing and close to nearby restaurants, grocery stores and more. The staff is very helpful, and able to get you a taxi right away! 10/10 recommend. I would stay here again!
Tajah, 3-night trip
Verified

10/10 Exceptional

Good location, near the cenotes, near shops and restaurants. The price of hotel is very reasonable, and don’t be scared by the destination fee, is optional and I used and was a good deal.
Vinicius, 2-night trip
Verified

10/10 Exceptional

Great place to stay in Tulum. Central location to beaches and the city center. Everything was fantastic, from staff being friendly and helpful, location, cleanliness the hotel did not disappoint. Lots of amenities close by to make your stay perfect! Rooftop pool was also a great space.
Aqib, 5-night trip
Verified

8/10 Very good

Property was great, as well as location. Phones were not working so it was hard to order in room dining I had to keep calling from my cellphone and even then nobody would answer. Overall great stay.
Deborah, 3-night trip
Verified

8/10 Very good

Solid hotel midway between downtown Tulum and the beach. Rooms were spacious and comfortable. Only gripe were that the pool loungers were tired and menu was limited.
Virginia, 7-night trip
Verified

10/10 Exceptional

Aloft Tulum is located in the middle of downtown. It is a well kept and clean hotel with modern design and amenities. There is a beautiful view on the rooftop that contain a swimming pool and a restaurant. Near the hotel are convenience stores and small stores. Front staff is very helpful and accommodating, especially Jorge who helped us with transportation to the airport.
Jeff, 3-night trip
Verified

10/10 Exceptional

Nearly perfect as far as everything I needed. Staff was wonderful. I do wish at least one of the pools was heated.
Herbert, 9-night trip
Verified

10/10 Exceptional

The entire stay was perfect! The staff, the room, food, location. Perfect for what we were looking for! Horacio, Daniel, Daniel, Emanuel, everyone was so nice and helpful. Amazing. We are going back with friends in February!
Joseph, 3-night trip
Verified

10/10 Exceptional

Have stayed here in the past. All around the Aloft Tulum is a great value hotel for the $. Great rooms, great pool(s),great staff, and very clean. Also convenient location for short cab ride to Ruins, Downtown, Beach. For the budget traveler you can’t go wrong, and will be pleasantly surprised how nice the property is 😉👍 Myself, I look forward to future stays at the Aloft Tulum 😎
Keir, 1-night trip
Verified

10/10 Exceptional

Just the perfect budget friendly hotel in Tulum. The location is great, lots of food options nearby and they even arrange scooter rentals if you ask them. Food is great, loved their fresh tropical juice and the hotel has a great vibe inside , lots of game options and they even have a nice rooftop pool and bar which we loved! Highly recommend staying here if you want budget friendly accommodation.
Verified

10/10 Exceptional

Service was good but the parking was an issue. We didn’t know parking wasn’t part of the hotel but I’m glad they were able to waive the fee for that. Great place to stay overall.
Hostensia, 4-night trip
Verified

10/10 Exceptional

This property exceeded our expectations. Our entire group was impress by the facilities both in the rooms as well as the common areas. Would definitely stay here again if they keep their prices the same!