Before coming to Cusco, I researched all the centrally located hotels and used AI to evaluate every possibility. Most of them seemed to have three common issues: too much noise, hot water problems, and poor staff attitude. I experienced none of these here. There was hot water every single day without exception. The breakfast was great, and every morning they served us coffee, tea, and juice. They cleaned our room thoroughly every day. All of the staff were extremely kind and helpful.
The hotel’s location was excellent and it was very easy to reach everywhere from there. While we were doing our 5-day trekking tour, they safely stored our belongings, and when we came back, our suitcases were already brought to our room and our key was ready for us. They even prepared breakfast for us on the days we had to wake up early for our daily tours.
I found a level of service and kindness in this hotel that I could not even find in many European countries. If I ever come back, this would definitely be the hotel I would stay at again. There was also a young guy at the reception with curly hair — I especially want to thank him because his English was very clear and easy to understand.