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Hotel Turquesa

2.0 star property
Hotel convenient to Quinta Avenida, aimed at LGBTQ+ guests

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Photo gallery for Hotel Turquesa

View from property
Point of interest
Point of interest
Staircase
In-room safe, bed sheets
Right in the heart of Playa del Carmen, Hotel Turquesa offers a warm welcome with an airport shuttle and a breezy terrace. Connect to WiFi, explore nearby beaches and get assistance from multilingual staff who have left a lasting impression on previous guests.

Reviews

7.2 out of 10
Good

Popular amenities

  • Airport transfer
  • 24/7 front desk
  • Non-smoking
  • Air conditioning
  • Free WiFi

Main amenities (9)

  • Daily housekeeping
  • Near the beach
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Multilingual staff
  • Luggage storage
  • Tour/ticket assistance

Feel at home (5)

  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Free toiletries

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Double Standard

Double Standard | In-room safe, bed sheets

Double Standard

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Wardrobe or closet
Daily housekeeping
In-room safe
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Ave 25 entre 1 y 3 sur col. centro, Playa del Carmen, ROO, 77710

What's nearby

  • Quinta Avenida - 6 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 9 min walk - 0.8 km
  • Mamitas Beach - 19 min walk - 1.6 km
  • Xcaret Eco Theme Park - 10 min drive - 9.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Tulum Intl. Airport (TQO) - 96 min drive
  • Cozumel Intl. Airport (CZM) - 12.4 miles/19.9 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Casa Sofia - ‬8 min walk
  • ‪Lara & Luca - ‬9 min walk
  • ‪Empanadas y Salbutes de la Juárez - ‬3 min walk
  • ‪Aguas Frescas - ‬3 min walk
  • ‪Aereo Café Bar - ‬4 min walk

About this property

Hotel Turquesa

When you stay at Hotel Turquesa, you'll be in a great location, within just a 10-minute walk of Playa del Carmen Main Beach and Quinta Avenida. Also, Playa del Carmen Maritime Terminal and Playacar Beach are within just a 10-minute walk.

Languages

English, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 28 rooms

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas

Parking

    • No onsite parking

Transfers

    • Airport shuttle*

Other information

    • Smoke-free property
    • Caters to LGBTQ guests
LOB_HOTELS

Property amenities

What to do

  • Beach nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff

Facilities

  • Terrace

Accessibility

  • Upper floors accessible by stairs only
ROOM

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

More

  • Daily housekeeping
  • In-room safe
MONETIZATION_ON

Fees & policies

Refundable deposits

  • Breakage deposit: USD 50 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 2.99 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge

Policies

This property caters to LGBTQ+ guests.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Shaddai LHMG Playa del Carmen
Hotel Shaddai LHMG
Shaddai LHMG Playa del Carmen
Shaddai LHMG
Hotel Turquesa Hotel
Hotel Shaddai by LHMG
Hotel Turquesa Playa del Carmen
Hotel Turquesa Hotel Playa del Carmen
HELP_OUTLINE

Frequently asked questions

Does Hotel Turquesa offer free cancellation for a full refund?

Yes, Hotel Turquesa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Turquesa?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Turquesa?

Sorry, there's no onsite parking at Hotel Turquesa.

Is airport shuttle service offered by Hotel Turquesa?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Hotel Turquesa?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Contactless check-in and check-out are available.

Is there an onsite casino at Hotel Turquesa?

No, this hotel doesn't have a casino, but Riviera Gran Casino (11-min walk) is nearby.

What is there to do at Hotel Turquesa and nearby?

Recommended spots to visit include Quinta Avenida (7-min walk) and Playa del Carmen Maritime Terminal (8-min walk), along with Playa del Carmen Main Beach (10-min walk) and Mamitas Beach (1.2 mi).

What's the area around Hotel Turquesa like?

Hotel Turquesa is in Playa del Carmen Centro, a short 10-minute walk from Playa del Carmen Main Beach and 7 minutes' walk from Quinta Avenida.

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Hotel Turquesa Reviews

Reviews

7.2

Good

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Poor

Daniela, 2-night trip

6/10 Good

I didnt like that there was only wifi in the lobby and not available in any of the rooms
robert, 2-night trip

8/10 Very good

Jeffrey, 7-night trip

8/10 Very good

Otimo custo x beneficio

Hotel simples e muito bem localizado. Recepção muito atenciosa e simpática. Os quartos possuem um pouco de umidade, o que pra mim que sou alérgica é um ponto importante. Porém a recepção foi muito solicita e nos levou para ver os quartos disponiveis, pra que pudessemos escolher a melhor opção. O caminho do hotel a 5• Av é muito iluminado e não tivemos problemas para ir e vir a noite. Recomendo!
Nilza, 6-night trip

4/10 Fair

They have black mold. I checked in and after a few minutes I realized that there’s a lot of black mold on the ceiling. I asked to be moved to another room, but there was still some black mold. I refused to stay because it’s dangerous for the health. Still waiting on my refund because this hotel doesn’t want to give you refunds knowing that the condition of the properties aren’t good.
Mariia, 2-night trip

2/10 Poor

Ugly hotel
Hortencia, 2-night trip

8/10 Very good

Buena estancia

La estancia estuvo buena conforme a lo que se utiliza solo para descansar y bañarse todo bien.
Edgar Alexis, 3-night trip

8/10 Very good

Karen, 5-night trip

8/10 Very good

Beware skimmer ? More tax ? Twice paying

All good room had ac and dehumidifier real big help with elderly, asthma people. But one negative, after show my receipt from internet prints ,full paid .lady reception ask pay 81 pesos tax more?? I did, no receipt just a smile?? but wonder is she skimmer ? Scams? Others didn't.
3-night trip

10/10 Exceptional

good value,clean bedrooms
Juan Antonio, 7-night trip

4/10 Fair

No barrieron ni dejaron jabón para la segunda noche, había pelos en la regadera
Horacio, 2-night trip

6/10 Good

Buenas opcion accesible en precio

El hotel está céntrico, y cerca de ADO, precio oferta adecuadas.
Jonatán, 1-night trip

6/10 Good

It was okay for the price I guess
1-night trip

6/10 Good

Quiet and clean but the room was damp all through out my stay and there is a musty smell because of it. That's why they always leave the AC and fan on after they clean it.
Roel, 5-night trip

4/10 Fair

This is NOT as represented AT ALL on your website. No large door window as seen here in picture. I had a small opaque window that opened to a block wall less than 1 foot away. If there were an emergency (like fire) I could have never escaped. Further, a tin cover on top of the wall and it was noisy when debris and/or rain fell. Floors not clean. Bath towel with holes, I could go on and on.
chris, 4-night trip

6/10 Good

In general it was ok. But the bathroom was a little bit off. Shower didn't work well, towels were old and with holes, no windows in the room. The room didn't have cozy vibes.
Matevz, 2-night trip

8/10 Very good

Not worth the effort

The staff were amazing, helpful and polite every step of the way. The neighbor was quant and reasonably safe. The hotel room was nothing like what is pictured. the black mold on the walls was scary. If they offer you room 208 don't stay there.
Lisa, 2-night trip

10/10 Exceptional

Nice clean hotel for a great price. About 5 minutes away from bus terminal and 5th Avenue. Very pleased.
Barbara, 1-night trip

4/10 Fair

Súper mal la plomeria. La primera noche sin poder controlar el agua fría ni caliente. En la mañana siguiente ya de plano sin agua en todo el baño. El wc no se puede ni usar propiamente por que no te puedes ni sentar bien, la puerta corrediza del baño está literalmente tocando el wc . Solo había un rollo de papel de baño ya a la mitad. Una ves más que fuéramos al baño , nos quedábamos sin papel. Cuarto de buen tamaño, sábanas limpias y aire acondicionado funcionando bien.
Brian, 1-night trip

10/10 Exceptional

Clean, fairly modern room
Barbara, 2-night trip

6/10 Good

Inadmitido

No me fue posible hospedarme en el hotel debido a que en inmigración no me dejaron entrar al país.
Fabián mauricio, 4-night trip

2/10 Poor

No tiene servicio de wifi y cuando reserve tenía alberga y cuando llegue al hotel no había nada. Y tuve que pagar un costo ambiental que tampoco me informaron.
Roberto, 6-night trip

8/10 Very good

El staff siempre amables .
Herbert E, 3-night trip

4/10 Fair

natalie, 4-night trip

4/10 Fair

Habitaciones con olor extraño, había un cien pies en mi baño
Joan, 1-night trip