2/10 Malo
6 sep. 2025
Smelly bathroom
I selected the hotel, because of 1. Location, 2. Breakfast with a view, 3. Valet parking (we paid extra) and 4. Spa and pool.
Location and breakfast room were good.
Valet parking we paid extra didn’t happen (it was provided without problem from the other hotel before we stayed in the similar area)
Spa and pool were closed (it was not for the maintenance. It would’ve been closed for a while)
On the top of those, when I was having shower around 10 pm, a strong sewage smell started coming from the drainage. As it was late and we were tired, we didn’t ask to change the room. We kept the fan on and the bathroom door shut to hope at least the odour wouldn’t come to the bed area. Unfortunately, I got a stomach bug and had to go to bathroom, which was filled almost unbearable smell, many times during the night.
We reported that odour when we checked out next morning. The receptionist said sorry and would report to the manager. Then she just said good-bye, not offering anything for our discomfort at the stay.
In general, we were easy-to-please with most of accommodations. However, it was really bad experience and this hotel have wrong information on the listing and the staff behaviour was not as good as other similar hotels.
Cliente verificado
Se hospedó 1 noche
Opinión verificada de un huésped de Hoteles.com
