2/10
What an absolute nightmare dealing with the owner of this hotel. In all my years coming to Italy, I have never experienced anything like this hotel and this level of customer service. The room was 25 C and she insisted that it was working, whilst sweating with our two daughter who are the age of 6 & 8. We did not stay at this hotel. We disputed the charge as she refused to refund us until she had another occupant for the room. Do yourself a favor and stay at other hotels! The Tirreno hotel in Massa was gorgeous and had incredible rooms and service.
Farhad
2-night trip