The service staff was excellent at this hotel. The hotel itself is quite dated, but it was clean. The mattress in our room was in desperate need of being replaced, and had a huge dip in it on one side, and was extremely uncomfortable. Unfortunately the walls of the rooms are paper thin and the windows are not double glazed, making it extremely noisy in the room at all times. We could hear other guests conversations all through the night, and we could hear traffic lights, cars, and other street noise 24 hours a day. Breakfast was okay, but does not accommodate vegetarians very well, as most food has meat in it. My husband has a severe poultry allergy, and while staff was mindful to indicate which food he could not eat, we were disappointed to find out that the scrambled eggs, salad dressing, and other foods that would normally not have chicken broth in them were not safe for him. That said, much of the food in the buffet is then not safe for vegetarian diners as well.