Our stay was very disappointing and far from what you would expect from a 5-star property. The room was barely cleaned — apart from making the beds, no real effort was made, despite specifically mentioning that the bathroom had not been cleaned properly. The service throughout our stay was poor, and the staff were generally unfriendly.
We were a group of four, yet only one small portion of strawberry jam was provided at breakfast. When my son politely asked for another, the waitress refused, saying they couldn’t give more, even though it was clearly available at other tables. The dinner menu was also very limited, particularly for children, with hardly any suitable options.
Unfortunately, the overall experience was unsatisfactory in every aspect. The property simply does not live up to its 5-star rating.