Stayed here with my mum. On arrival was told they had booked our room out to another couple but arranged a room with two beds for us. This turned out to be one bed and a cot (which was hard as a rock and wouldn't have been suitable for a whole week). Asked to change rooms, they refused, asked for a refund, they refused. Eventually they agreed to give us a room with 2 real beds if we stayed one night in the other.
Of the two rooms we saw, they were nothing like the pictures, all the personality has been taken out of them. Grey walls & bad patch jobs, no artwork in the rooms. Some of the furniture is gone; We had to boil the kettle on the floor as the table was removed. They had no toiletries or soap, beds were made everyday but we would often have to go & ask for things like toilet paper, towels or water as they forgot to replace these a lot.
We had no hot water for 3 days & we lost power 4 times while I was there. This seemed to be regular in Siem Riep although all other hotels in the street had back up generators. When we lost the power we had no water at all & day one it was out for over 8 hours.
The food was okay but they kept running out of items and didn't replace them. Eventually they only had 6 things on the lunch menu. It was nice that the breakfast was included although the toast and was half a loaf of untoasted white bread. Great if you like eggs though, fried, scrambled or omelettes, your pick as long as its eggs.
Honestly wouldn't stay here again.
