Hotel Firefly

Property class: 4.5
Mountain hotel with spa, near Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

Hotel Firefly offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. Guests can go for a swim in the indoor pool, then visit the spa to be pampered with massages. A bar/lounge, a health club, and a fitness center are other highlights at this luxurious hotel.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
The current price is $382
$406 total
includes taxes & fees
Nov 2 - Nov 3

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Junior Suite

A bedroom with a wooden bed, a nightstand, a bedside table, a large window with a mountain view, and a wooden balcony with a chair and table.

Junior Suite

10.0 out of 10
Exceptional
(7 reviews)
  • Valley view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

A modern living room with a sofa, ottoman, and a glass coffee table. There is a framed picture on the wall and a view of a wooden building outside.

Deluxe Suite

10.0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Maxi Suite Deluxe

A spacious living area with a large sofa set, a dining table, and a kitchen island.

Maxi Suite Deluxe

  • Garden view
  • 130 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

View all photos for Chalet Suite

A spacious living room with a large sectional sofa, a floor lamp, and a fireplace.

Chalet Suite

  • Mountain view
  • 150 sq m
  • 4 bedrooms
  • Sleeps 8
  • 4 King Beds

View all photos for Maxi Suite Panorama

A cozy living room with a sectional sofa, a fireplace, and a large window.

Maxi Suite Panorama

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 130 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds

View all photos for Skylight Loft

A spacious living area with a large fireplace, wooden beams, and a glass ceiling.

Skylight Loft

  • Mountain view
  • 250 sq m
  • 5 bedrooms
  • Sleeps 12
  • 6 King Beds

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About the neighborhood

Map
Schluhmattstrasse 55, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Furi Ski Area - 1 min walk - 0.0 km
  • Kirchbrücke - 3 min walk - 0.3 km
  • St. Mauritius Church - 5 min walk - 0.4 km
  • Mountaineers Cemetery - 5 min walk - 0.4 km

Getting around

  • Sion (SIR) - 24.1 miles/38.8 km
  • Geneva International Airport (GVA) - 79.8 miles/128.4 km
  • Zermatt Gornergratbahn Station - 12 min walk
  • Zermatt Station - 13 min walk
  • Zermatt (QZB-Zermatt Train Station) - 13 min walk

Restaurants

  • ‪Elsie Bar - ‬7 min walk
  • ‪Hotel Post Zermatt - ‬9 min walk
  • ‪Brown Cow Pub - ‬9 min walk
  • ‪Old Zermatt - ‬4 min walk
  • ‪Stefanie's Creperie - ‬8 min walk

About this property

Hotel Firefly

  • Hotel Firefly offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. Guests can go for a swim in the indoor pool, then visit the spa to be pampered with massages. A bar/lounge, a health club, and a fitness center are other highlights at this luxurious hotel.

At a glance

Hotel size

    • 16 rooms
    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: 10 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM

Special check-in instructions

    • The front desk is open daily from 7 AM - 10 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Zermatt is in a car-free zone and can be reached only by train.
    • Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets allowed (dogs only)*
    • Service animals welcome
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • No onsite parking

Other information

    • Smoke-free property

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Reviews

Hotel Firefly Reviews

9.8

Exceptional

10

Cleanliness

9.8

Location

9.8

Staff & service

10

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was convenient, delicious, and presented as a royal feast with great service. (9 reviews)
  • The spa area was very good, clean, and had all the necessary facilities, including steam rooms and saunas. (5 reviews)
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Popular mentions

Service staff
Breakfast
Bar
Room
Spa
Location
Family friendly
Elevator
Gyms (public)
View

Reviews

Verified review

10/10 Exceptional

I loved the cozy hygge vibes. Everything was spotless. Great gym and convenient breakfast. Staff was wonderful.
Verified review

10/10 Exceptional

Love the property. Zermatt is so cute. They transported us to and from the train. Matterhorn views were amazing.
Verified review

10/10 Exceptional

This place is fantastic! The staff literally gives you a full tour of all amenities. The hot tub/pool area was wonderful! They had a full gym and sauna areas as well. The 3 bedroom apartment we booked was so big and spacious with everything you could need. The bedding was so nice and the mattress was very comfortable. We were told to order our breakfast every night and they would deliver it every morning at the time desired. It was presented as a royal feast with table cloth and egg warmers. So beautifully done. They were in and out setting it up so quickly. The food was delicious! Probably the best service we have ever received. They ordered our taxi for us on our arrival and farewell. We will definitely return! Seriously LOVED the staff!!! Well Done !!!
Verified review

10/10 Exceptional

Very nice breakfast, room is cosy and clean. Staff is friendly and helpful.
Verified review

10/10 Exceptional

Lovely hotel and staff was super helpful!
Verified review

10/10 Exceptional

Our party of 9 three night stay in 2 Maxi Suite Panorama rooms was extraordinary. From our first contact with Nastasja through Expedia messaging, who was extremely responsive, arranged for pickup at the train station, early check in and a tour of the facility, absolutely made our arrival delightful. The hotel and rooms exceeded our expectations with spacious 3 bedroom suites with 3 bathrooms, a large living room, full kitchen, and beautiful views of Zermatt and the Matterhorn. Top this off with the friendliest staff we encountered in Switzerland, a first class spa with steam rooms and saunas, a large pool area plus a delicious made to order breakfast brought to your room at the time you desire, made this a truly memorable vacation!! We highly recommend booking your stay at the Hotel Firefly as you will absolutely love every minute of your stay!! Thank you for the memories Hotel Firefly!!
Verified review

10/10 Exceptional

Great Place in Zermatt!

Firefly is a wonderful place in a great location with outstanding service. Our family of 5 really enjoyed the extra space versus traditional hotel rooms. The common spaces were fun and inventive, the finishes high end, the breakfast convenient and delicious. Thank you for a great stay.
Verified review

10/10 Exceptional

Hotel Firefly exceeded every expectation. The ambiance is warm, sophisticated, and truly boutique in the very best sense of the word. Every detail of the design feels intentional, creating a unique atmosphere that is both elegant and welcoming. The staff were exceptional—professional, attentive, genuinely kind, and always willing to help. Their hospitality made us feel valued from the moment we arrived. Our room was incredibly comfortable and ideal for an extended stay. The fully equipped kitchen had everything we needed, making it easy to feel at home while traveling. Bar55 was another highlight, offering a wonderful atmosphere and excellent drinks after a day of exploring Zermatt. One of the most memorable touches was the personalized welcome note from the owners and staff. It was a thoughtful gesture that immediately made us feel like honored guests rather than just visitors. The wellness center is absolutely stunning. Built into the exposed granite walls of the mountain, it is unlike anything we’ve experienced before—beautiful, peaceful, and the perfect place to relax after a day in the Alps. We would not hesitate to stay at Hotel Firefly again and highly recommend it to anyone looking for a luxury boutique hotel with outstanding service in Zermatt.
Verified review

10/10 Exceptional

Great location. Staff made the difference. Great attention to details. We will return.
Verified review

10/10 Exceptional

Absolutely loved The Firefly. Staff was very kind and super helpful. The Spa was very clean and had all the good stuff🤗. Great views from our beautiful room and it was quiet. Easy walk to the shops and restaurant and short walk to the glacier express gondola. I can’t say enough about The Firefly. Definitely going back!
Verified review

10/10 Exceptional

Hotel Firefly was one of the most perfect hotels my wife and I have ever stayed in, truly! Upon arrival the front desk walked us around the property showing us the complimentary spa area which we used each day to warm up in the evenings. Our bags were in our room when we arrived and the room even had a small kitchen so we could make a couple meals which was nice since we were almost two weeks into our vacation upon arrival. The breakfast being served in your room was amazing as well to let you feel like you were home. The location is fantastic and the room was clean and well prepared. Will never stay anywhere else in Zermatt when we return!
Verified review

10/10 Exceptional

Amazing hotel!

Absolutely gorgeous hotel - we rented the suite that has three bedrooms and it was so perfect and well stocked for our group. We had a cozy living room with a fireplace so we could all hang out after a long day of exploring. The views were excellent, great location & walkable to everything. It was very hot in the bedrooms - doesn’t seem like the AC really worked (in any of the places we stayed in Switzerland) so maybe adding fans in the room would be helpful. Had some laundry done and it was outrageously expensive. The other thing only thing I didn’t love was the clear glass shower stall, which offers Little privacy, but besides that it was close to perfect. Bar, hot tub, pool etc all beautiful. Would 10000% recommend and would stay again!
Verified review

10/10 Exceptional

Best hotel in Zermatt!
Verified review

10/10 Exceptional

Awesome hotel. The included in room breakfast was a nice touch. Consider adding some loaner hiking poles and bicycles for six stars!
Verified review

10/10 Exceptional

Everything about this hotel was perfect!
Verified review

10/10 Exceptional

Everything was superb from the room, staff, facilities and ambience of the hotel.
Verified review

10/10 Exceptional

Amazing stay!!
Verified review

8/10 Very good

This place was
Verified review

10/10 Exceptional

Amazing! Will definitely stay here again!
Verified review

10/10 Exceptional

Excellent hotel and best experience

One of the best hotels and amazing experience. Highly recommend this hotel and if you visit Zermatt this is a must.
Verified review

10/10 Exceptional

Everything was amazing, hospitality, location, rooms & amenities! Felt like home!
Verified review

10/10 Exceptional

We stayed as a family (with young children), and were very impressed with the hotel! The staff was very friendly and helpful, and the room, as well as the pool/relax area, were beautiful, comfortable, and absolutely spotless.
Verified review

10/10 Exceptional

Amazing hotel. Beautiful rooms great amenities and really excellent staff. Highly recommend.
Verified review

10/10 Exceptional

Beautiful modern authentic architecture combined with outstanding hospitality and service. A true gem in Zermatt.
Verified review

10/10 Exceptional

One of my favorite hotels I stayed at in Switzerland. Hotel is very unique and the staff show great attention towards guest. Awesome pool and hot tub. The hotel has a cozy bar with a variety of drinks and a massive amount of different Gins. Will definitely stay at this location again.