2/10 Mediocre
22 de mayo de 2025
Buyer Beware
Upon our check in we were given the key and no information about getting the room cleaned or the amenities of the property. After two nights of not getting our room cleaned, I spoke to a person in the hotel and asked if they would clean the room. I was told they would. When we returned to the room, it was not cleaned!! I had to throw the dirty towels and trash out the door of the room to finally get the attention of the staff to clean the room on the third night of a five-night stay. We then returned to find that they made the bed and added a couple of towels, but that was it. No coffee or refills on bathroom amenities. We decided to check out early and only stayed 4 of the 5 nights booked. When the front desk inquired as to why we were leaving early, I explained. Their response was sorry, but they still charged for the fifth night. In addition, they show a picture of the spa with sparkling clean water. This is not the case. Two of the spas were not operating and the third one, the water was disgusting and would not get near it!! It is obvious that the owners of this property do not care about any upkeep and are running it to the ground. Beware.
Cindy
Cindy, viaje de 5 noches
Opinión verificada de un huésped de Hoteles.com
