Poor customer service, 4 days into our stay-I asked if our room could be cleaned and the toilet paper restocked. I asked at 9am and said we were leaving for a hike (could it please be done while we’re gone.) Got back to the hotel-no toilet paper. Asked again at 2pm-said we’d go to the pool to leave the room empty so they could clean it. Assured it would be done. Swam until 3:30 then went to check the room-still not done. Ask again and say please do it now! Sure, they’ll call housekeeping. Got changed at 4-still no toilet paper. Left for supper and when we got back the beds had been haphazardly made and there was toilet paper!
The hotel would have been nice back when it was built. There hasn’t been enough upkeep and maintenance done over the years.
We had a loft room which was old but clean. The upstairs was always hot and stuffy-even with the air conditioner on-it just isn’t adequate to reach the space.
The elevator is always out of order, so we used the back staircase which smelt of a mix of mold, must and perm solution?!
Very basic breakfast offered-toast,cereal and waffles. There is no staff at the breakfast area so you’re left moving empty coffee urns yourself or trying the front desk for help-which may or may not come.
Probably okay if you just need it for one night-not good if you need any supplies restocked. Customer service isn’t their strong point.
The kids enjoyed the pool and waterslide. The outdoor hot-tub is cracked in multiple places, with a rusty broken l