Upon our arrival, we encountered issues with the room type assigned to us, though fortunately, the front desk team managed to sort it out. However, the main problem was a major issue with the hotel's central heating system. As a workaround, they provided a portable space heater for the room, but it made a very annoying noise that made it difficult to sleep at night. Furthermore, the rooms are quite small and there was barely any space to leave a suitcase open, which I understand is common in Oslo, but it is still inconvenient. On a positive note, the beds were very comfortable and the housekeeping service did an excellent job keeping everything clean.
Breakfast was another disappointment due to the lack of professionalism from the staff, which is unacceptable for a hotel of this category. There were several completely empty trays, and when I asked if they were going to replenish them, the employee simply replied that there were only five minutes left before closing. I had to complain before they finally, and very reluctantly, brought out the item I wanted to eat. The absolute highlight of the entire experience was definitely the reception staff. They did everything in their power to helpfully resolve every single issue we encountered, an effort and attitude that we genuinely appreciated