I got to call this like I see it. They get an overall 2 stars for not having hot water. If you dont mind a cold shower, you will be just fine. Everything else was OK. We only had 1 night so not much to complain about. TV worked, AC worked, refrigerator & microwave worked, the room was clean and the facility has 24 hr security. The communication with the hotel could have been better because finding the hotel office via location did not work. Luckily, I knew where to go as I visit the area often. I think more pictures of the office location would help others find the reception office. Next, better communication on prices is needed as I spent a little more for taxes that the web site said. All in all, with everything said, I would stay there again but with no hot water, it would not be my first choice.