We specifically chose Hotel Melrose as I really wanted to patronise a local business that Grand Jct desperately needs - unfortunately, Hotel Melrose misses the mark. There is a lot made of the technology-enabled stay - the benefits to the hotel are clear - no front desk costs, no mid-stay housekeeping, etc., but I very much struggled to see how the guest benefitted. There was a charge for an early check-in, which is, frankly, outrageous - a cost for a late check-out is justified, maybe you have extra housekeeping costs, etc. But $50 for an early check-in is pure greed. Add to that that the “keyless entry” just requires you to use your phone, constantly - lugging suitcases up stairs while you’re trying to unlock multiple doors on a phone is really awkward. Again, I can see how the hotel benefits but it’s really not an enjoyable arrival for the guests at all. The final straw was the envelope for a housekeeping tip… when you don’t get any housekeeping service during your stay. Hotel Melrose could be amazing but unfortunately they seem a bit too focused on optimising their profit at the expense of the guest, and it shows.