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Lake Kivu Serena Hotel

4.0 star property
Beachfront hotel in Gisenyi with spa and outdoor pool

Choose dates to view prices

Photo gallery for Lake Kivu Serena Hotel

Exterior
Breakfast, lunch, dinner served; British cuisine
Lobby sitting area
Breakfast, lunch, dinner served; British cuisine
Interior entrance
Perched on the shores of Lake Kivu, this upscale hotel offers a tranquil retreat. Unwind at the spa or soak up the sun by the poolside bar, and enjoy British cuisine at The Lake Restaurant. Previous guests praise this haven for its serene atmosphere.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Gym
  • Spa
  • Pool
  • Air conditioning

Main amenities (12)

  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness center
  • Pool bar
  • 24-hour room service
  • Babysitting
  • 24-hour business center
  • Meeting rooms
  • Airport shuttle
  • Terrace

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Premium TV channels
  • Garden
  • Terrace
  • Laundry facilities
The current price is $158
$191 total
includes taxes & fees
Nov 30 - Dec 1

Why we love this property

Beachfront bliss
Waves crash just steps from this beachfront hotel. Travelers can enjoy direct access to the sand and sea for a perfect coastal getaway.
Work and play paradise
Tackle tasks in the 24-hour business center, then unwind at the beachfront spa. This hotel offers meeting rooms and a poolside bar for perfect balance.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Room, 2 Queen Beds, Non Smoking, Pool View

Family Room, 2 Queen Beds, Non Smoking, Pool View | 1 bedroom, in-room safe, free cribs/infant beds, free WiFi

Family Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Bathrobes
Free bottled water
Coffee/tea maker
Air conditioning
Free cribs/infant beds
Bathrobes
Hair dryer
Coffee/tea maker
Free bottled water
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, Pool View

Superior Room, Pool View | 1 bedroom, in-room safe, free cribs/infant beds, free WiFi

Superior Room, Pool View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Hair dryer
Bathrobes
Free bottled water
Satellite channels
Air conditioning
Free cribs/infant beds
Bathrobes
Hair dryer
Free bottled water
Flat-panel TV
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View | 1 bedroom, in-room safe, free cribs/infant beds, free WiFi

Junior Suite, 1 King Bed, Lake View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
2 bathrooms
Hair dryer
Bathrobes
Balcony
Air conditioning
Free cribs/infant beds
Bathrobes
Hair dryer
Coffee/tea maker
  • 40 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

Property grounds

Gorillas Lake Kivu Hotel

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
7.2 out of 10, Good, 40 reviews
The price is $116
$140 total
includes taxes & fees
Nov 10 - Nov 11
Gorillas Lake Kivu Hotel
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About the neighborhood

Map
Gisenyi Rwanda, Gisenyi, 00100

What's nearby

  • Gisenyi Beach - 5 min walk - 0.5 km
  • Rwanda Tourism University College - 19 min walk - 1.6 km
  • Université Libre de Kigali - 3 min drive - 2.3 km
  • Nyamyumba Hot Springs - 8 min drive - 7.1 km
  • Parc National des Virunga - 12 min drive - 12.7 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 63 miles/101.3 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Kivu Resto - ‬4 min drive
  • ‪Restaurant Chalet - ‬8 min drive
  • ‪Saga Bay - ‬5 min walk
  • ‪Migano Cafe - ‬6 min walk
  • ‪Espace S.l. - ‬6 min drive

About this property

Lake Kivu Serena Hotel

Lake Kivu Serena Hotel is a great choice for your beach stay in Gisenyi. The outdoor pool provides a splash of fun, and guests can also take advantage of a fitness center. The Lake Restaurant serves British cuisine and is open for breakfast, lunch, and dinner. Other features include a poolside bar, a terrace, and a garden.

At a glance

DONE

Hotel size

    • 30 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Traveling with children

  • Babysitting (surcharge)

What to do

  • On the beach

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Banquet hall

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Bathtub or shower
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Dining

The Lake Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Ziwani Cafe - This café serves light fare only.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle service for children between the ages of 4 and 12 costs USD 60

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Union Pay, Barclaycard
Property Registration Number A505/06

Also known as

Kivu Serena
Kivu Serena Hotel
Lake Kivu Hotel
Lake Kivu Serena
Lake Kivu Serena Gisenyi
Lake Kivu Serena Hotel
Lake Kivu Serena Hotel Gisenyi
Serena Hotel Kivu
Serena Hotel Lake Kivu
Serena Kivu
Lake Kivu Serena Hotel Hotel
Lake Kivu Serena Hotel Gisenyi
Lake Kivu Serena Hotel Hotel Gisenyi

Frequently asked questions

Does Lake Kivu Serena Hotel offer free cancellation for a full refund?

Yes, Lake Kivu Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Lake Kivu Serena Hotel?

Yes, there's an outdoor pool.

Are pets allowed at Lake Kivu Serena Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Lake Kivu Serena Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Lake Kivu Serena Hotel?

Yes, an airport shuttle is available. The charge is USD 120 per person one-way.

What are the check-in and check-out times at Lake Kivu Serena Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-out is available.

What is there to do at Lake Kivu Serena Hotel and nearby?

Lake Kivu Serena Hotel has a spa and an outdoor pool, as well as a fitness center and a garden.

Are there restaurants at or near Lake Kivu Serena Hotel?

Yes, The Lake Restaurant offers British cuisine.

What's the area around Lake Kivu Serena Hotel like?

Lake Kivu Serena Hotel is located a short 2-minute walk from Kivu Lake.

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