2/10 Mediocre
24 de febrero de 2024
Worst and filthy home
This was the worst booking I ever had.. first of all, when we reached, the keypad was not working, then got hold of host and after attempting two different codes, it worked.. when we went in, the whole house was mess with pan masala, alcohol including toilet, all bedrooms, kitchen and fridge. We called the host, he said there is no cleaners available and said he can deduct cleaning fee. We told him there is no way my family can stay at the house with pan masala was spot on the sheet. I asked for refund to the host and hotel.com several times but no positive response. After taking to owner and hotel.com, we returned home cancelling our trip. Hotel.com representative told me they would talk to host and get the refund Bcs it was purely the negligence from the host, but nothing happened even after following up 4-5 times. I have added all pictures here for your review and please dnt go into this place. Also, I called city of Niagra to complain and it shocked me what they said. city informed me that this place is running with no short term rental license and I assume it’s with no insurance. If something would have happened to us, there is no coverage. The similar complaints were in the past but there is no action from hotels.com. Also, hotels.com must make sure host has the license when they use the hotel.com platform. I am reporting this to city and media to avoid people face same issue. It’s sad it’s happening in Canada.. let my pictures speak the rest.
Jijo
Jijo, viaje de 2 noches en familia
Opinión verificada de un huésped de Hoteles.com
