First and foremost I have to say that the best part was the staff, very helpful and willing to help. The young lady that checked us in even helped us with the luggage upstairs because we weren't feeling good because of the altitude. Now we move into the part that in my opinion needs major improvement. We rented the biggest room available in the hotel. My first impression was that of a room not well kept, it looked very dated and not very clean. In fact the side tables and side lamps were dusty. I didn't say anything thinking that maybe it was overlooked the last time they cleaned, but then we had them cleaned the room and everything was still the same with the exception that they made the bed and cleaned the bathroom and gave us new towels. By the way the bathroom gets messy and all wet when you shower, water all over the place. I really don't like to write reviews especially negative ones, but these are inconveniences that
need to be addressed. The location was excellent, literally a few steps from plaza mayor, but I woul not stay there again.