Does New Promenade hotel offer free cancellation for a full refund?

Yes, New Promenade hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at New Promenade hotel?

Yes. Self parking costs GBP 10 per day.

What are the check-in and check-out times at New Promenade hotel?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. Check-out time is 11:00 AM. Contactless check-out is available.

Is there an onsite casino at New Promenade hotel?

No, this hotel doesn't have a casino, but Silcock's Fun Palace (4-min walk) and Higgitt's Las Vegas Amusements (5-min walk) are both nearby.

What's the area around New Promenade hotel like?

New Promenade hotel is a short 11-minute walk from Blackpool Central Pier and 13 minutes' walk from Blackpool Tower.

New Promenade hotel, Blackpool: Hotel Reviews, Rooms & Prices

10/10 Exceptional

May 28, 2025

Friendly staff, really good location, would recommend

David, 2-night trip

6/10 Good

Aug 19, 2025

Not impressed

Few issues there was a plug hanging off the wall also the door handdle fell off , and the breakfast wasnt cooked

Miriam, 3-night trip

4/10 Fair

Jul 31, 2025

Never again

Nothing like photos shown on website, Stinky corridors, no toiletries in bathroom, rude staff, No fan provided in the room, very noisy street, charges £10 for unreserved parking, however the parking is free on back street (its a joke).

Haroon, 2-night trip

10/10 Exceptional

Sep 7, 2024

Great friendly place to stay. Thank you.

Peter, 1-night trip

4/10 Fair

Sep 28, 2025

Avoid like the plague!

This place doesn't even live up to the phrase, "You get what you pay for". The room was basic with a TV that didn't work, the batteries on the remote were held in by electrial tape. The walls were simply painted plaster and it had more cracks than cracked paving. The aerial wire for the TV was just hanging from the wall. The bathroom was tiny, and I shared it with a spider. Fire safety doesn't exist in this hotel as fire doors (questionable at best) were propped open with door wedges, despite signs saying they must be kept closed. The room had more cobwebs, and most of the communal areas looked like they hadn't seen a duster or polish since the building was first built. The windows to the room also had what looked like mould growing on them, although it is not clear in my photo.

Windows that haven't been cleaned and have a black mould like substance to them.

Fire doors propped open with a door wedge

This is the ceiling in the communal hallway

Christopher, 2-night trip

8/10 Very good

Oct 2, 2023

It retains older quirkier style with very friendly family staff and service.

Nicholas, 3-night trip

6/10 Good

Nov 25, 2023

Breakfast nice, staff pleasant, Hotel needs a lot of tlc

Anthony, 1-night trip

6/10 Good

Apr 6, 2025

top floor

stopped on the top floor in a twin room,bit cold maybe a bit dated and slightly dusty,tv and tea and coffee maker in room only stopped for one night as we went to see a Michael Jackson tribute actso nothing to bad ,not to bad for the money

Sheila, 1-night trip

10/10 Exceptional

Oct 25, 2023

Great Family Room

Nice few days away. Family room had 4 beds which is always a bonus and was clean. breakfast was really good and managed to get the car parked below. nice lounge area with pool table

Andrew, 2-night trip

6/10 Good

Apr 4, 2024

Basic hotel , clean , friendly staff but tired and in need of updating. Good breakfast options served speedily .

2-night trip

8/10 Very good

Dec 28, 2023

Good for price

Better than I expected from a cheap hotel in Blackpool. Service was excellent. Room was clean and had facilities I needed for a few nights. Breakfast was good. Big bar area. Would stay here again.

3-night trip

10/10 Exceptional

Aug 23, 2023

Recommended hotel

Very Friendly Hotel and Servicing Staff very friendly and helpful. Not much Parking on site and might be a bit of a trek to find some but maybe lucky and was FREE. Good breakfast and Good Location Very enjoyable break . Stayed alot of places in Blackpool and would definitely be back here . The last two trips to Blackpool stayed at terrible hotels tbh and this one has reassured my faith in properties in Blackpool...

JAMES, 4-night trip

4/10 Fair

Jul 7, 2025

I really wouldnt.

Smells awful, like a public toilet. Shower didnt work, fluctuating pressure and temperature, from no flown and freezing cold to burning hot in a second... the guy "fixed" it which made very minimal difference, but I didnt have the heart, energy or will to argue with him about it. I tried to get a drink at the bar on several occasions but there was NEVER anyone there. Emergency exit used as smoking area for "staff" stinks the whole building out, which I suppose is a welcome break from the smell of toilet. The constant noise was unbarable, from inside and out, window didnt close properly and both lamps in room were broken and to top it all off nobody there when checking out... For the price, I was expecting something better, as you can easily find much better in the area for the same or less.

7-night trip

6/10 Good

Sep 23, 2024

Not great value for money. Would of been angry if id paid more. Very small room with very inadequate facilities

Stephen, 1-night trip

2/10 Poor

May 26, 2023

Hotel old, bed broken and no staff around, unable to use bar and falicitys.

David, 2-night trip

2/10 Poor

Nov 6, 2024

Admittedly we didn’t arrive until 9pm, but we didn’t expect to have to phone to gain access to the hotel. I requested a sea view if possible but was told there weren’t any available, yet the following morning at breakfast there seemed to be only 5 people in the hotel. The front of the hotel looked like it could do with a bit of a spruce up, front door handle broken etc, just didn’t give a welcoming appearance at all, so much so, my partner & I stayed for only 1 of our 3 nights, moving on to another hotel for the remaining 2.

Kev, 3-night trip

6/10 Good

Aug 18, 2024

Good but needs some changes

Positives- staff very friendly, bar area nice, dining room nice with a very nice breakfast. Check in/out no problems. Negatives- Family room on top floor room 1 asked for lower floor due to wifes poor mobility was asked to pay £300 extra due to being a 6 bed room ( did not take this up and struggled on) . Rooms and stairs need a good update and better organisation of room space. Room cleaned but could be better. Bathroom fittings need replacing.

Paul, 2-night trip

4/10 Fair

May 14, 2023

The shower was awful. Staff came across and rude and abrupt. The car park was no existent. Not disable friendly at all

Courtney, 1-night trip

4/10 Fair

Jul 28, 2024

Oh dear

Worst hotel room I have ever stayed in. Cable wire but no tv. Wall paper hanging off. Couldn't take a shower because of exposed wires hanging out of the system. A towel rail covered in rust that was unusable. Drawers that were so disgusting it was not worth unpacking your clothes. Hotels.com failed massive on this one.

Karl, 1-night trip

6/10 Good

Sep 24, 2025

Callum, 2-night trip

8/10 Very good

Sep 14, 2025

Louise, 2-night trip

10/10 Exceptional

Jun 13, 2025

John, 2-night trip

8/10 Very good

Jun 11, 2025

Stephen, 2-night trip

4/10 Fair

May 26, 2025

too much clumsy. not worth for the price paid

k.v, 2-night trip

6/10 Good

Dec 2, 2024

John, 1-night trip

New Promenade hotel

Choose dates to view prices

Photo gallery for New Promenade hotel

Reviews

Popular amenities

Main amenities (4)

Room options

Check availability for these dates

View all photos for Comfort Double Room

Comfort Double Room

Highlights

View all photos for Twin Room

Twin Room

Highlights

View all photos for Triple Room

Triple Room

Highlights

View all photos for Family Room

Family Room

Highlights

View all photos for Comfort Room

Comfort Room

Highlights

View all photos for Family Quadruple Room

Family Quadruple Room

Highlights

Similar properties

Beachfront Hotel

Beachfront Hotel

About the neighborhood

What's nearby

Getting around

Restaurants

About this property