When we arrived, it wasn't clear where we needed to go. There was no signage. You needed to enter through a first-floor restaurant, which was locked despite being during check-in hours. I called the hotel number, and they said they did not have our reservation (made through Hotels.com and paid for), and I had to make a new reservation. However, they would not honor the price through Hotels.com. Their listing on Hotels.com indicated the mattress was a pillow top. It was not. The pillow top mattress was the reason I selected this hotel. Finally, our room was above the bar, and they had karaoke running past 9:00 p.m. The music was loud enough to make watching TV unreasonable. It was a poor experience that overcharged me by $53.